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Your Success Drives Our Vision: A Roadmap Conversation with Volusion Leaders

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Your Success Drives Our Vision: A Roadmap Conversation with Volusion Leaders

  1. 1. Confidential and Proprietary Information
  2. 2. Confidential and Proprietary InformationConfidential and Proprietary Information 2 Your Success Drives Our Vision A Roadmap Conversation with Volusion Leaders
  3. 3. Confidential and Proprietary InformationConfidential and Proprietary Information Topics We’ll Cover Today 3 State of the Business Clay Olivier, CEO Supporting Your Success through the Holidays and Beyond Steve Krebsbach, VP of IT Bob Beltran, Director of Support Product Roadmap Preview Jason Woosley, VP of Product Development Driving More Business with Marketing and Design Guliz Sicotte, VP of Services 1 2 3 4 Q&A All 5
  4. 4. Confidential and Proprietary InformationConfidential and Proprietary Information 4 State of the Business Clay Olivier, CEO Volusion
  5. 5. Confidential and Proprietary InformationConfidential and Proprietary Information We’re here to make you more successful 5
  6. 6. Confidential and Proprietary InformationConfidential and Proprietary Information It’s been a great year 6 Volusion merchants are 3x more successful than the competition $77,000/store
  7. 7. Confidential and Proprietary Information 2013 Holiday Projections *Source: US Retail Ecommerce Holiday Season Sales, 2011-2013, eMarketer, Sep 2013 • 20% growth projected for SMB ecommerce • Holiday Retail Ecommerce expected to reach $61 Billion* Retail ecommerce holiday season sales* 7 (in Billions)
  8. 8. Confidential and Proprietary InformationConfidential and Proprietary Information 8 More exciting news from Volusion
  9. 9. Confidential and Proprietary Information 9 Coming January 2014
  10. 10. Confidential and Proprietary InformationConfidential and Proprietary Information 10 Volusion, Inc. Portfolio Volusion, Inc. Volusion, Inc. Portfolio Solution All-in-One Ecommerce Platform Omni-channel, multi-device commerce platform Market SMB Enterprise Geographies Global Global Delivery Model SaaS SaaS Target Market Entrepreneur/SMB Mid-Market/Enterprise Online Revenue Optimized to $5M Optimized for $5M – $100M+
  11. 11. Confidential and Proprietary InformationConfidential and Proprietary Information 11 Supporting Your Success through the Holidays and Beyond Steve Krebsbach, VP, IT and Bob Beltran, Director, Support
  12. 12. Confidential and Proprietary Information Investing in People, Process & Technology • Hired 40+ pros with extensive SaaS experience • Implemented ITIL Incident, Changes, Release and Problem Management Processes • Implemented a multi-layer security model • Tech refresh of all core infrastructure 12
  13. 13. Confidential and Proprietary Information Resulting in 12 months > 99.9% Availability 13
  14. 14. Confidential and Proprietary Information 24x7 Support Team • Our support team has grown 20% to prepare for a great selling season • Nearly 100 Volusion experts – All in Austin and all ready to take your call 24x7 • 45% decrease in hold times • 24-hour max response time success rate of 99.9% for all support tickets in 2013 14
  15. 15. Confidential and Proprietary InformationConfidential and Proprietary Information 15 Latest Product Developments Jason Woosley, VP, Product Development
  16. 16. Confidential and Proprietary Information Driving Your Success in 2013 • More Ways to Sell – PayPal Express • Frictionless checkout for shoppers • Reliable order management for merchants – Amazon Integration • Instant placement on the dominant online marketplace 16
  17. 17. Confidential and Proprietary Information Driving Your Success in 2013 • Improving Conversion Rates – Cart and Checkout Usability – New Coupons and Discounts 17
  18. 18. Confidential and Proprietary Information Coming Soon in Q4 • Mobile Enhancements – mCommerce • Cart/checkout/confirmation optimized for mobile • Seamless shopper experience – Volusion iOS/Android Native App • Secure login • Reporting • Notifications (low stock, orders, etc) • Simplified Selling – Pre-loaded, always up-to-date tax tables (US) – Easy editor 2.0 18
  19. 19. Confidential and Proprietary InformationConfidential and Proprietary Information Volusion Platform Roadmap 2013  PayPal Express  Amazon integration  Checkout usability  New discounts and coupons  Storefront theme engine  Mobile experience customization  Admin Usability MULTI-CHANNEL STREAMLINED SELLING ENHANCED BRAND EXPERIENCE  Bulk operations enhancements  Advanced merchandising and promotions  Strategic partnership to reduce your time to first sale  75+ new templates  Enhanced mobile checkout  iOS/Android native Volusion App 2014 MOBILE ENGAGEMENT 19
  20. 20. Confidential and Proprietary InformationConfidential and Proprietary Information 20 Driving More Business with Marketing and Design Guliz Sicotte, VP of Services
  21. 21. Confidential and Proprietary Information Update from our services team • 50+ in-house Marketing and Design professionals • Experts on the Volusion platform • Servicing thousands of merchants every year 21
  22. 22. Confidential and Proprietary Information Services Team 22
  23. 23. Confidential and Proprietary Information 23 Services Drive Success 23
  24. 24. Confidential and Proprietary Information New Designs with New Features • Over 75 New templates! • Recently launched 6 new Free Templates featuring: – Editable regions – Updated checkout – Docked soft-add-to cart – Auto resizable logo file upload 24
  25. 25. Confidential and Proprietary Information Let us help grow your success this holiday • Paid Search, Shopping Feeds and Social Media drive the most success during holidays • Watch our recent webinars on Shopping Feeds and SEO – Go to volusion.com/webinar to watch the recordings and download the slides with tips • Update your site with holiday promotions – Be on the lookout for free holiday graphics on our blog! • Don’t forget to read our blog posts about ecommerce design and marketing tips 25
  26. 26. Confidential and Proprietary InformationConfidential and Proprietary Information 26 Q&A Thank you

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