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Moderated Remote Testing

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From zero to the first test session in just 48 hours

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Moderated Remote Testing

  1. 1. REMOTE TESTING VOLKER GERSABECK
  2. 2. Volker Gersabeck - @thinkingUX ABOUT MYSELF ▸ Co-Founder of 2 startups (pidoco.com and crewmeister.com) ▸ Co-Initiator of UXcamp Europe ▸ Currently, senior UX designer for HRS Innovation Hub in Berlin
  3. 3. Volker Gersabeck - @thinkingUX OUR GOALS ▸ Understand the needs of frequent business travellers ▸ Evaluate our concept for a smartphone app ▸ Not to influence participants by existing brand image ▸ Not to get slowed down by corporate craziness
  4. 4. Volker Gersabeck - @thinkingUX THE TESTS THAT WE DID ▸ Unstructured user interviews at a conference / at an airport (3 + 4 sessions) ▸ Remote user interviews (4 people a 45 minutes) ▸ Remote user tests with InVision prototype (2x 5 people a 45 minutes) ▸ Remote user tests with Typeform prototype (5 people a 45 minutes)
  5. 5. Volker Gersabeck - @thinkingUX THE PROTOTYPES ▸ Sketch + InVision ▸ Typeform + additional website ▸ Anything that can easily be viewed in a browser ▸ Share the link during the test session
  6. 6. Volker Gersabeck - @thinkingUX OUR TEST SETUP ▸ 45 minutes per session ▸ 5 sessions in one iteration ▸ Skype screen sharing ▸ Silverback for recording (free of charge, if their logo is ok on the videos) ▸ Laptop mirrored on TV-Screen for observing
  7. 7. Volker Gersabeck - @thinkingUX NOTE-TAKING ▸ 1-2 note-taker from my team per session ▸ Color-coded (Super Sticky) Post-its for each observation ▸ Pentel Sign Pens: don’t smear + readable on photos ▸ Number of test session written on Post-its to identify duplicates ▸ Big wall space for gathering and clustering observations ▸ With whole team: story telling and reviewing of clusters
  8. 8. Volker Gersabeck - @thinkingUX RECRUITING PARTICIPANTS ▸ Via TestingTime ▸ Get candidates within 48h ▸ Order candidates completely online ▸ Costs: 300-400 € for 5 remote candidates for 45 minute sessions ▸ Have awesome customer service available if necessary
  9. 9. Volker Gersabeck - @thinkingUX DOCUMENTATION ▸ One Wiki page per test day with ▸ Interview questions ▸ Screenshots / screenvideo of the prototype that was tested ▸ Candidate details from TestingTime dashboard ▸ Photos of clustered Post-its ▸ List of key findings as they were gathered with the team
  10. 10. Volker Gersabeck - @thinkingUX HIGHLIGHT VIDEOS ▸ Mark highlight sections in Silverback ▸ Export highlights to .mp4 ▸ Import each highlight video in iMovie ▸ Cut and append highlight videos ▸ Export and share single highlight video file
  11. 11. Volker Gersabeck - @thinkingUX ADVANTAGES OF REMOTE TESTING ▸ You can more easily hide, who you really are ▸ You can interview candidates from all over the world
  12. 12. Volker Gersabeck - @thinkingUX CHALLENGES OF REMOTE TESTING ▸ Testing on a smartphone ▸ Maybe by hugging a laptop? ▸ Participants needs to mirror the smartphone to her laptop? ▸ Where to store 10+ GB of recorded videos?
  13. 13. Volker Gersabeck - @thinkingUX THINGS I WANT TO TRY ▸ In-house testing ▸ Transcriptions of the tests for easier analysis
  14. 14. THANK YOU VOLKER GERSABECK — @THINKINGUX

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