Hermes by Vocalcom is the first phoning solution available on Saleforce Cloud.Vocalcom’s software suite blends in customer...
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Vocalcom and salesforce deploy cloud solutions

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Vocalcom and salesforce deploy cloud solutions

  1. 1. Hermes by Vocalcom is the first phoning solution available on Saleforce Cloud.Vocalcom’s software suite blends in customer oriented Salesforce Service Cloud Suite topresent a complete Customer Relationship Solution “100% Cloud”The software suite Hermes, developed for call center by Vocalcom is now available online, « inthe cloud », via Saleforce.com platform Force.com. This point; besides the integration of bothSalesforce’s CRM software, now seen as a challenger for Oracle and SAP, and Hermes features ,helps the French editor being the first one proposing a complete software solution for callcenters, available with a “pay-as-you-go” mode, fully hosted on salesforce “Cloud” .Force.com is an online platform allowing companies to create and spread apps in the « Cloud »,it groups over 250 000 clients CRM apps used par key actors such as Japan Post, KaiserPermanente, KONE and Sprint Nexetel, over 1300 partner applications as BMC,FinancialForce.com and Fujitsu. Such distributing method allows Vocalcom a targeted approachof new potential clients, interested by SoLoMo (considering customer as Social Local andMobile).According to Anthony Dinis, Vocalcom CEO, adaptation to such models were unavoidable:“Our clients are asking for in cloud solutions, easy and quick to deploy. Theirs customers aremore and more demanding. Our new solution Hermes Cloud will help our clients becomingsocial companies. Used with Salesforce Cloud service, it’ll help enhance quality and efficiency inprocessing customer’s demands.”With this new version of Hermes, it is now possible to use every feature available in the otherversions with a greater nimbleness: the only things needed to use it are a computer and aninternet providing, installation, whether of devices or of softwares, is useless.

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