11 vocalcom menat

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11 vocalcom menat

  1. 1. Vocalcom’s success in EMEAThe Vocalcom Emea branch announced new contracts on providing solution to severaloutsourced call centers from Alger to Dubai.Concerning outsourced centers, Vocalcom became the new provider for the Commercial Bank ofKuwait who switched from its former solution to Hermes.NET V4 in order to developcommunication with its clients on new channels such as Customer Care or recommendationthrough social networks.Still in Emirates, Korean car constructors Hyundai and Kia‘s distributor also chose Vocalcom. Bydeveloping leads generation on web using Live Chat, customer poll, telemarketing and after salecounseling, the French editor has to help this distributor to reach the 20.000 vehicles sold everyyear instead of 13.000 today.Besides these contracts on the Arabic peninsula, Vocalcom has been selected to be the providerfor the M5 consultancy study in Dubai and the Jarir Bookstore in Saudi Arabia.Closer, Vocalcom will equip all postal offices in Lebanon from now on, overcoming the challengeof integrating the already implemented Panasonic PBX.Finally, Cevital, Algerian food supplier also chose Vocalcom to enhance both its commercialagents’ productivity and its customer service opting for a “Media Blending” approach. Twooutsourcers complete this list of deals. In Emirates, Feedback Market Research, an institutefocused on telephonic studies in both qualitative and quantitative ways, working on all theMiddle East and Northern Africa will equip its 700 agents with Vocalcom solution integratedwith IBM Dimension.In Tunisia, Active Contact, a pre-sale, acquisition, fidelity and bench marketing B2B orientedoutsourcer decided to move to Hermes.NET solution.

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