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What To Look For In Your Cloud Provider.. Beyond The Software


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Presentation to Institute of Engineers

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What To Look For In Your Cloud Provider.. Beyond The Software

  1. 1. ContextFacts – Cloud is getting a lot of attention – Lots of buzz but little information on ‘What To Look For In Your Cloud Provider - Beyond the Software’Today’s Objectives – Talk about the top 10 considerations when choosing cloud partner – Tell you questions to ask your cloud provider
  2. 2. IT Evolution Mainframe Client Server Web Cloud On-Premises Partner Microsoft Private Hosted Public Hosted  Control & ownership  Outsourced IT  Rapid implementation  Strategic capabilities  Industry / Vertical  Anywhere-access  Advanced integration configuration  Rich customization  Packaged solutions Hosting Partners (like Bhumishq)
  3. 3. Talk Points
  4. 4. IntroductionVivek MathurVice President - TechnologyBhumishq Group
  5. 5. Look For A Flexible Provider1. Look For A FlexibleProvider Cloud is all about flexibility and agility Most organization Cloud strategy is not well defined yet Providers needs to remain flexible. A ‘rigid’ Cloud offering is a barrier to Cloud adaptation Ask for ‘no strings attached’ trial period before committing
  6. 6. Geo-redundancy Cloud is about anytime / anywhere availability of2. Geo-redundancy data Single site data centre can be a potential single point of failure Cost of connectivity, shortage of bandwidth and latency are the current determinant for data centre geo-redundancy Example - Microsoft runs multiple geo-redundant data centres (some disclosed, others not) worldwide.
  7. 7. Some of the key factors to consider in a Cloud facility are – Power3. Data Centre 24 x 7Facilities Helpdesk Cooling Physical Securityand Recording Centre CCTV Surveillance & Operations Fire Detection & Suppression 24 x 7 Helpdesk POWER Cooling and ops Centre Secure the clockair-conditioning units Precision based technicalDetection Apparatus) CCTV video restricted access facility. VESDA (Very Early Smoke support Bio-metric Round and recording and archiving Redundant utility power source based access control on operations monitoring Grid 7 system. power distribution with no Fully failure centre critical cooling units – dual data protection 24 x redundant PresenceDX of failure chilleragent, trained security units Clear & of non-residual gas. Environmental & single point based precision guards team Humiditysystem N+1 UPS control human friendly. On-site full load capable power generator Fire CCTV Surveillance Detection & & Recording Suppression Physical Security
  8. 8. Data Centre Physical Location Location – avoid proximity to RFI (Radio Frequency Interference) generating industries, flight paths, near potential dangers from sea, chemical and other4. Data Centre hazardous plantsPhysical Location The data centre building should be within reasonable commuting distance for employees, support vendors, and other business partners Data centres need redundant sources of telecommunications, electricity, and water to eliminate any single points of failure
  9. 9. Scalability ‘Pay as you go’ model Cloud provider should be capable of quick provisioning of scaled up requirements around5. Scalability storage needs Flexible retention choices to manage capacity, cost and regulatory requirements
  10. 10. Business Continuity Plan Does the cloud vendors’ Business Continuity plan meets your Business Continuity requirements? How does provider guarantee uninterrupted services?6. Business ContinuityPlan7. Data Retention Can provider give you documentation of its BCMPolicy plan? When in doubt, ask for 3rd party BC audit
  11. 11. Data Retention Policy What happens to my data when I cancel my Cloud service? Is my data returned? Is it deleted?7. Data RetentionPolicy
  12. 12. Service Level Agreement What are the agreed service delivery terms? How they are measured & reported? What happens if the agreed terms are not delivered? - Financial penalties on Cloud provider.8. Service LevelAgreement
  13. 13. Industry Credentials What are service providers’ Cloud industry affiliations and partnerships - like Microsoft partner, Microsoft hosting and online services competencies, SPLA arrangement etc Industry recognized certification & membership like Uptime Tier based certification, CSA (Cloud Security Alliance) membership etc9. Industry Local related authority licencing and otherCredentials requirement fulfilment
  14. 14. Compliance Requirements Gather legal and regulatory requirements first for a feasibility assessment Can your data be taken out of country? Does regulations like PCI, SOX, HIPPA etc. that’s mandates control over operations of infrastructure & critical data affects you? Other Legal And Contractual Issues IP10. Compliance LiabilityRequirements Thoroughly vet your provider
  15. 15. Closing ThoughtsCloudbefore futureTry it is the youapproachdifferent personsOne-size fits all commit may not work means different to
  16. 16. Q&A Thank You meet us at Microsoft mini world cloud exhibition area Vivek Mathur