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What's new in VisibleThread 3.0

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VisibleThread Users Conference 2018 - What's new in VisibleThread 3.0

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What's new in VisibleThread 3.0

  1. 1. What’s New in VisibleThread Words Matter
  2. 2. Part 1: VT Docs 3.0 Update Part 2: Our Journey beyond a Proposal Tool to wider organisation value ▪Communications Suite, ▪VT Readability, ▪eMail server.
  3. 3. Part 1. What’s New in VT Docs 3.0
  4. 4. https://www.visiblethread.com/products/visiblethread-docs/ VT Docs 3.0 – Availability & General Notes ▪ VisibleThread Docs 3.0 is available now in the cloud! ▪ 8 months in the making and lots of exciting new features. Driven by user feedback. ▪ Live in the cloud. You’ll see all capability there today. ▪ Will be available as a FREE upgrade for on-premise customers with current subscription or maintenance agreement in May 2018. ▪ Any questions on any of the capabilities, mail support@visiblethread.com
  5. 5. https://www.visiblethread.com/products/visiblethread-docs/ Summary of New Capability in 3.0 ▪ New UI – complete overhaul – Most areas affected – New sidebar ▪ Excel Compare ▪ Sub-folders ▪ Mass Import/Export for Readability Whitelisting ▪ Bug Fixes & Performance Improvements
  6. 6. New UI
  7. 7. https://www.visiblethread.com/products/visiblethread-docs/ New UI
  8. 8. https://www.visiblethread.com/products/visiblethread-docs/ New UI - New Sidebar Sidebar
  9. 9. https://www.visiblethread.com/products/visiblethread-docs/ New UI - Drag-drop in folder view Drag / drop
  10. 10. https://www.visiblethread.com/products/visiblethread-docs/ New UI – Mega buttons Mega- buttons
  11. 11. Excel Compare
  12. 12. https://www.visiblethread.com/products/visiblethread-docs/ Why did we want to create a new compare for excel? Mostly Customer Feedback like this one: “Can you do a compare of excel documents in visible thread?” “We are working a large Army bid and the government just issued an Amendment which includes 30 excel files that were revised. They did not mark the changes.”
  13. 13. https://www.visiblethread.com/products/visiblethread-docs/ Excel Compare – how do you do it today? ▪ Try googling “comparing spreadsheets in excel”. ▪ Results look techie and a bit like this:
  14. 14. https://www.visiblethread.com/products/visiblethread-docs/ Excel Compare – how do you do it today? ▪ Multiple approaches ▪ Most are code based ▪ Require coding skills
  15. 15. https://www.visiblethread.com/products/visiblethread-docs/ ...and here’s a sample result
  16. 16. https://www.visiblethread.com/products/visiblethread-docs/ How it works? - Folder with excel files - Originated from FedBizOpps
  17. 17. https://www.visiblethread.com/products/visiblethread-docs/ How it works - Choose Excel Files - Check the boxes against each one.
  18. 18. https://www.visiblethread.com/products/visiblethread-docs/ Sample Output - Summary - Summary View - Sheet by Sheet Comparison
  19. 19. https://www.visiblethread.com/products/visiblethread-docs/ Sample Output – Detail of “Sheet vs. Sheet” Sheet vs Sheet Compare
  20. 20. Sub-folders
  21. 21. https://www.visiblethread.com/products/visiblethread-docs/ Sub-folders ▪ In response to customer demand ▪ Various ways of structuring: – By contract/RFP – By person – By group ▪ Advantages of folders – easier to archive off old folders into one ‘Archive’ type folder – better results in folder level views. Slice and dice the foldders as you need
  22. 22. https://www.visiblethread.com/products/visiblethread-docs/ Sub-folders Grouping Examples Grouping Related Documents
  23. 23. Part 2. VT Communications Suite, VT Readability & eMail service launch.
  24. 24. Our Journey beyond Proposals
  25. 25. Digital Transformation - Government
  26. 26. • Measure & improve the quality & readability of communications. • Support the Digital Service Standard mission. • Easily Audit & Report on readability improvements across the organisation. Project Objective:
  27. 27. Digital Transformation Agency
  28. 28. Digital Transformation Agency
  29. 29. Show Baseline Improvement Metrics
  30. 30. Case Study A strategic approach to efficient content development & review
  31. 31. Past Engagements
  32. 32. DIIS Findings • Emphasis on quality content (aligned with DTA’s Web Content Accessibility Guidelines) • Significant web page reduction from 3,000 to 1,000 today. • Delegation of content responsibility down the line – has resulted in improved content quality in a faster turnaround time • Useful as an independent ‘arbitor’ especially when working with SMEs to guide them towards improved readability of jargon or overly technical content. • Demonstrates value of continuous improvement. • Improvement and efficiencies across workflow process - prior to VT this work was done manually in Word, with screen scrape of content plagued with time consuming functionality problems • Full corporate knowledge management - content captured in a consistent way. • Excellent driver in demonstrating the difference well written content makes for users’ readability
  33. 33. How Do We Help?
  34. 34. Central Publishing Team Content Authors http://www.visiblethread.com/products/visiblethread-marketing-suite/ Current Process
  35. 35. http://www.visiblethread.com/products/visiblethread-marketing-suite/ VisibleThread Communications Suite – Supporting your Lifecycle Solutions for Audit and Oversight VT Docs Audit thousands of docs VT Web Audit thousands of webpages
  36. 36. http://www.visiblethread.com/products/visiblethread-marketing-suite/ VisibleThread Communications Suite – Supporting your Lifecycle VT Readability Readability analysis for a single doc, URL or Text. Solutions for Content Creators VT Readability eMail Service Submit PDF or Word doc for score. VT Usage Monitor Monitor adoption & usage
  37. 37. Solutions for the Improvement Journey:
  38. 38. User authors content in an MS Word document (.docx)* Content Author User Journey - step 1:
  39. 39. User submits document via email (as an attachment) to a dedicated email address (e.g. analyze@readability-<your-domain-name>.com ) Use of VisibleThread email address will remove the need for any internal IT workload. Document is processed by VisibleThread Readability Engine Content Author User Journey - step 2:
  40. 40. On completion an email is sent to the user with the following: - Top line stats (coloured) Long Sentences, Passive Voice, Readability, Grade Level Content Author User Journey - step 3:
  41. 41. Annotated document as an attachment is returned to user. Note: If user submits a PDF or Word Document instead of a.docx then an excel output will be returned instead of annotated output Content Author User Journey - step 4: Fix the content in MS Word & re-submit
  42. 42. analyze@readability-inbox.visiblethread.com
  43. 43. Transforming Your Customer Journey?
  44. 44. Step 1: Create Baseline – Analyse Readability of White Papers etc
  45. 45. Step 2: Compare Language used by Writers, SME’s, Divisions
  46. 46. Step 3 Create Dictionaries - Language used v Language Preferred
  47. 47. References & Digital Service Standards
  48. 48. Helpful Resources: Testing Content: https://gds.blog.gov.uk/2016/04/06/guest-post-looking-at-the-different-ways- to-test-content/ Christine Cawthorne & Emleigh Barnes Readability versus Comprehension: https://www.nngroup.com/articles/cloze-test-reading-comprehension/ Jakob Nielsen
  49. 49. How to do this consistently, accurately and measurably? Checklist for Plain Language • Write for the average reader • Organize to serve the reader’s needs • Use active voice • Use short sentences • Use “you” and other pronouns • Use short sections • Use the simplest tense possible • Use base verbs, not hidden verbs • Avoid noun clusters • Use concrete, familiar words • Omit excess words • Place words carefully • Have useful headings • Use lists • Use tables • Use “must” not “shall” to express requirements
  50. 50. TBS Style Guide: • Plain Language • Active Voice • Avoid Jargon • Short Sentences • Verify Readability • etc. How to do this consistently, accurately and measurably?
  51. 51. Thanks Q&A

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