“They manage there time as wemanage our money.” MADE BY: Vinit Khushalani
HISTORY It was the time when English were ruling the India. New government offices,post offices,bridges,etc were being constructed. No MacDonald or PizzaHut. A parsi banker employed a person to bring home made food to site of work. His colleagues too liked this idea and started availing this service. Slowly this evolved into the present 5000 strong Dabbawala system.
DESCRIPTION• Dabbawala, is a person in Mumbai, India, whose job is carrying and delivering freshly made food from home in lunch boxes to office workers.• The dabbawala originated when India was under British rule: many British people who came to the colony didnt like the local food, so a service was set up to bring lunch to these people in their workplace straight from their home.• In fact, the American business magazine Forbes gave a Six Sigma performance rating for the precision of dabbawalas. This rating indicates a 99.999999 accuracy percentage of correctness, meaning one error in every six million transactions—an astonishing (and perhaps unbelievable) degree of exactness.
SWOT ANALYSIS 100% Achievment in team Highly dependent upon work in displine & honesty. Mumbai local trains Ownership & pride in the work Fund for association Low operation cost Limited access to education Process consistency, Service limits diversification of members to others job. commentment. 0% Dependence upon FUEL, TECHNOLOGY, INVESTMENT.
OPPORTUNITIES Wide range publicity. Change in timings Tie up with caterers to (Railways) serve variety of meals i.e. Sudden climatical diet food, chinese, changes. continential. Caterings offering tiffin Generating revenue by services. promotion of other brands. Paper food vouchers and smart cards i.e. food+by Booking of serivces HDFC through internet & SMS recently needs to be popularised.
LEARNINGS FROM THIS ORGANIZATION Utmost dependence on Human Capital Honesty and integrity Discipline and time mangement Pride towards work Recruitment policies and manpowermanagement Musical meditation Sustained success will lead to fame
ETHICS OPERATIONAL MOTTO : ERROR IS HORRORPRINCIPAL: Shakti aur bhakti Time is money Unity is power Manav seva mai hi bhagwan seva milti haiDISCIPLINES : No Alcohol Drinking During Business Hour Wearing Gandhi Cap During Business Hour Carry Identity Cards
ACHIEVEMENTS World record in Time Management Name in “GUINESS WORLD RECORD” Registered with Ripley’s “Believe it or not” Invited for marriage of Hon. Prince Charles of England on 9th April 2005 Documentary called “Dabbawalas, Mumbai’s unique lunch service by two Dutch filmmakers in 1998.
9:30 – 10:30AM 10:34 – 11:20AM 11:20 AM – 12:30PM Pickup dabbasfrom the resident Unloading & Jounery in local and bring it to sorting at train. Andheri station. destination station2:48 – 3:30PM 1:15 – 2:30PM 12:30 – 1:00PM Delivery to Sorting at Collecting of respective destination empty dabbas customers3:30 – 4:40PMReturning dabba to resident.
The Dabbawalas works upon exact Business Model- Reaching Customer Differentiating Your Product Pricing Selling Delivery Supporting Customers Achieving Customers Satisfaction