Mumbai dabbawala

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Mumbai Dabbawala..
I Like his Service Excellence and Time punctuality.
I wish, i become like this.

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Mumbai dabbawala

  1. 1. “They manage there time as wemanage our money.” MADE BY: Vinit Khushalani
  2. 2. HISTORY It was the time when English were ruling the India. New government offices,post offices,bridges,etc were being constructed. No MacDonald or PizzaHut. A parsi banker employed a person to bring home made food to site of work. His colleagues too liked this idea and started availing this service. Slowly this evolved into the present 5000 strong Dabbawala system.
  3. 3. DESCRIPTION• Dabbawala, is a person in Mumbai, India, whose job is carrying and delivering freshly made food from home in lunch boxes to office workers.• The dabbawala originated when India was under British rule: many British people who came to the colony didnt like the local food, so a service was set up to bring lunch to these people in their workplace straight from their home.• In fact, the American business magazine Forbes gave a Six Sigma performance rating for the precision of dabbawalas. This rating indicates a 99.999999 accuracy percentage of correctness, meaning one error in every six million transactions—an astonishing (and perhaps unbelievable) degree of exactness.
  4. 4. WHAT IS SIX SIGMA ?
  5. 5. SIX SIGMA
  6. 6. SWOT ANALYSIS 100% Achievment in team  Highly dependent upon work in displine & honesty. Mumbai local trains Ownership & pride in the work  Fund for association Low operation cost  Limited access to education Process consistency, Service limits diversification of members to others job. commentment. 0% Dependence upon FUEL, TECHNOLOGY, INVESTMENT.
  7. 7. OPPORTUNITIES Wide range publicity.  Change in timings Tie up with caterers to (Railways) serve variety of meals i.e.  Sudden climatical diet food, chinese, changes. continential.  Caterings offering tiffin Generating revenue by services. promotion of other brands.  Paper food vouchers and smart cards i.e. food+by Booking of serivces HDFC through internet & SMS recently needs to be popularised.
  8. 8. LEARNINGS FROM THIS ORGANIZATION Utmost dependence on Human Capital Honesty and integrity Discipline and time mangement Pride towards work Recruitment policies and manpowermanagement Musical meditation Sustained success will lead to fame
  9. 9. CODING SYSTEM
  10. 10. ETHICS OPERATIONAL MOTTO : ERROR IS HORRORPRINCIPAL: Shakti aur bhakti Time is money Unity is power Manav seva mai hi bhagwan seva milti haiDISCIPLINES : No Alcohol Drinking During Business Hour Wearing Gandhi Cap During Business Hour Carry Identity Cards
  11. 11. ACHIEVEMENTS World record in Time Management Name in “GUINESS WORLD RECORD” Registered with Ripley’s “Believe it or not” Invited for marriage of Hon. Prince Charles of England on 9th April 2005 Documentary called “Dabbawalas, Mumbai’s unique lunch service by two Dutch filmmakers in 1998.
  12. 12. 9:30 – 10:30AM 10:34 – 11:20AM 11:20 AM – 12:30PM Pickup dabbasfrom the resident Unloading & Jounery in local and bring it to sorting at train. Andheri station. destination station2:48 – 3:30PM 1:15 – 2:30PM 12:30 – 1:00PM Delivery to Sorting at Collecting of respective destination empty dabbas customers3:30 – 4:40PMReturning dabba to resident.
  13. 13. The Dabbawalas works upon exact Business Model- Reaching Customer Differentiating Your Product Pricing Selling Delivery Supporting Customers Achieving Customers Satisfaction
  14. 14. Biliography Picsmeme.com Google.com Fppt.com

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