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HCG France - Palmarès de la relation client 2019

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Classement général de l'Excellence Client 2019

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HCG France - Palmarès de la relation client 2019

  1. 1. 23 ©Tous droits réservés par HCG France – Reproduction interdite 2.2 LES CLASSEMENTS GENERAUX 2019 Classement général de l’Excellence Client 2019 Entreprises Moyenne générale 2019 Rang 2019 Moyenne générale 2018 Rang 2018 Évolution Rang 2018 - 2019 Évolution Moyenne 2018 - 2019 CENTURY 21 18,1875 1 18,224 1 0 -0,20% ALAIN AFFLELOU 17,3112 2 16,424 5 + 3 5,40% CARTIER 16,6427 3 14,3823 24 + 21 15,72% BMW 16,5793 4 15,0243 17 + 13 10,35% MERCEDES-BENZ 16,5118 5 16,6337 4 - 1 -0,73% ALTAREA COGEDIM 15,8375 6 15,9427 8 + 2 -0,66% SODEBO 15,8103 7 GROUPE CASINO 15,6755 8 15,52 13 + 5 1,00% BOULANGER 15,532 9 14,129 27 + 18 9,93% RANDSTAD 15,4767 10 15,71 11 + 1 -1,49% MONOPRIX 15,4642 11 16,2563 6 - 5 -4,87% YVES ROCHER 14,952 12 17,463 2 - 10 -14,38% PMU 14,84 13 10,9863 84 + 71 35,08% LIDL 14,837 14 10,054 113 + 99 47,57% CARREFOUR 14,6958 15 14,2957 25 + 10 2,80% CASTORAMA 14,6848 16 11,7893 67 + 51 24,56% NORAUTO 14,6658 17 11,9657 65 + 48 22,57% LOUVRE HOTELS GROUPS 14,5107 18 10,839 91 + 73 33,87% FRANCE TELEVISION 14,5015 19 10,98 86 + 67 32,07% ESSILOR 14,4347 20 14,981 18 - 2 -3,65% LEROY MERLIN 14,3803 21 10,9543 88 + 67 31,28% PARC ASTERIX 14,3405 22 13,1963 44 + 22 8,67% MAAF 13,8092 23 9,505 129 + 106 45,28% LUCIEN BARRIERE 13,5898 24 11,106 81 + 57 22,36% ALLIANZ 13,565 25 9,5353 128 + 103 42,26% BEGHIN SAY 13,5542 26 13,7187 37 + 11 -1,20% HEINEKEN 13,4842 27 12,7047 53 + 26 6,14% ACER FRANCE 13,457 28 SOCIETE GENERALE 13,3948 29 13,186 45 + 16 1,58% ADECCO 13,3322 30 9,0173 135 + 105 47,85% SAVENCIA 13,3213 31 11,6077 70 + 39 14,76% MOULINEX 13,3078 32 HARMONIE MUTUELLE 13,3012 33 13,993 30 - 3 -4,94%
  2. 2. 24 ©Tous droits réservés par HCG France – Reproduction interdite LACTALIS 13,2695 34 12,741 52 + 18 4,15% LA MIE CÂLINE 13,2473 35 OPTIC 2000 13,221 36 14,2657 26 - 10 -7,32% JARDILAND 13,2162 37 HARIBO 13,1992 38 10,666 97 + 59 23,75% PICARD 13,1568 39 NESPRESSO 13,1277 40 LECLERC 12,9602 41 13,5273 40 - 1 -4,19% BOUYGUES IMMOBILIER 12,8995 42 13,803 34 - 8 -6,55% BOURSE DIRECT 12,8157 43 CHRONOPOST 12,6888 44 8,0233 154 + 110 58,15% VINCI 12,6422 45 NEXITY 12,6205 46 14,7757 19 - 27 -14,59% FRANÇAISE DES JEUX 12,5402 47 14,1133 29 - 18 -11,15% RELAIS & CHÂTEAUX 12,4573 48 ORPI 12,4168 49 9,5793 125 + 76 29,62% SWATCH 12,3038 50 AXA 12,0168 51 10,961 87 + 36 9,63% PRINTEMPS 11,9612 52 11,5913 71 + 19 3,19% DANONE 11,9223 53 10,4107 106 + 53 14,52% DARTY 11,9085 54 13,2753 43 - 11 -10,30% CREDIT AGRICOLE 11,8652 55 8,325 147 + 92 42,52% SCHNEIDER ELECTRIC 11,8452 56 15,7867 9 - 47 -24,97% TRUFFAUT 11,8393 57 INTERMARCHE 11,7963 58 10,347 108 + 50 14,01% CHRISTIAN DIOR 11,7808 59 7,573 169 + 110 55,56% MONTBLANC 11,7695 60 11,5863 72 + 12 1,58% BNP PARIBAS CARDIF 11,5612 61 8,8917 137 + 76 30,02% FUTUROSCOPE 11,4728 62 12,133 63 + 1 -5,44% CLUB MEDITERRANEE 11,4615 63 15,172 16 - 47 -24,46% SUEZ 11,3858 64 MAIF 11,3745 65 10,7643 93 + 28 5,67% DÉCATHLON 11,2593 66 15,9897 7 - 59 -29,58% COFIDIS 11,2213 67 DISNEYLAND PARIS 11,1842 68 10,731 95 + 27 4,22% DIRECT ENERGIE 11,1397 69 AIR FRANCE 11,129 70 14,7273 20 - 50 -24,43% BACCARAT 11,1217 71 9,0797 134 + 63 22,49% BNP PARIBAS 11,1117 72 12,518 56 - 16 -11,23%
  3. 3. 25 ©Tous droits réservés par HCG France – Reproduction interdite RENAULT 11,063 73 8,8327 138 + 65 25,25% SANOFI 10,9502 74 MICHELIN 10,8135 75 FNAC 10,7813 76 12,7977 50 - 26 -15,76% LEGRAND 10,7692 77 12,489 57 - 20 -13,77% LA POSTE MOBILE 10,7545 78 10,4433 104 + 26 2,98% SAMSUNG 10,61 79 10,2047 110 + 31 3,97% EUROP ASSISTANCE 10,5978 80 10,431 105 + 25 1,60% DELIVEROO 10,5933 81 GO SPORT 10,5662 82 13,403 42 - 40 -21,17% AMERICAN EXPRESS 10,5628 83 12,5197 55 - 28 -15,63% ACCORHOTELS 10,5493 84 7,615 168 + 84 38,53% PEUGEOT 10,5358 85 11,3023 76 - 9 -6,78% DHL EXPRESS 10,5265 86 12,2867 60 - 26 -14,33% BAZARCHIC 10,4653 87 8,4507 144 + 57 23,84% CLARINS 10,3992 88 17,373 3 - 85 -40,14% BEST WESTERN 10,3925 89 ARCELORMITTAL 10,3835 90 RTL 10,3295 91 8,183 151 + 60 26,23% HSBC 10,301 92 10,3507 107 + 15 -0,48% AIR CARAIBES 10,2482 93 7,8633 163 + 70 30,33% ORANGE 10,2465 94 7,28 173 + 79 40,75% PERNOD RICARD 10,1862 95 12,1963 61 - 34 -16,48% SPEEDY 10,1765 96 11,514 73 - 23 -11,62% HERMES 10,1738 97 8,3 148 + 51 22,58% FEU VERT 10,1693 98 SEB 10,1223 99 11,253 79 - 20 -10,05% LAURENT PERRIER 10,0723 100 PIERRE & VACANCES 9,9488 101 9,2127 130 + 29 7,99% LE CREUSET 9,942 102 JM BRUNEAU 9,8698 103 12,5877 54 - 49 -21,59% STEPHANE PLAZA IMMOBILIER 9,8385 104 TRANSAVIA 9,8325 105 13,8183 33 - 72 -28,84% AUCHAN 9,8032 106 13,9053 32 - 74 -29,50% CREDIT MUTUEL 9,788 107 12,1723 62 - 45 -19,59% SNCF 9,7878 108 9,5867 124 + 16 2,10% SYNERGIE 9,7715 109 11,656 69 - 40 -16,17% MMA 9,7572 110 7,8753 162 + 52 23,90% CETELEM 9,6467 111 7,982 155 + 44 20,86% MILLEIS 9,6023 112 11,1067 80 - 32 -13,54% L'OCCITANE EN PROVENCE 9,596 113 15,7727 10 - 103 -39,16%
  4. 4. 26 ©Tous droits réservés par HCG France – Reproduction interdite YVES SAINT LAURENT 9,5283 114 12,338 59 - 55 -22,77% VOLKSWAGEN 9,5255 115 13,1007 47 - 68 -27,29% KAUFMAN & BROAD 9,5075 116 12,7687 51 - 65 -25,54% BELAMBRA CLUBS 9,5002 117 EDF 9,484 118 8,2327 149 + 31 15,20% EUROPCAR 9,4522 119 CITROËN 9,3872 120 15,649 12 - 108 -40,01% LA BANQUE POSTALE 9,3735 121 10,9817 85 - 36 -14,64% DYSON 9,2702 122 9,9433 118 - 4 -6,77% FONCIA 9,2597 123 7,197 176 + 53 28,66% VIVASTREET 9,2548 124 CHANEL 9,2005 125 9,2 131 + 6 0,01% APPLE 9,1585 126 6,8673 180 + 54 33,36% DALKIA 9,143 127 9,9763 117 - 10 -8,35% ELECTROLUX 9,1332 128 LA POSTE 8,9602 129 9,7513 122 - 7 -8,11% ALD AUTOMOTIVE 8,9018 130 NATIXIS 8,897 131 6,692 185 + 54 32,95% TNT 8,8645 132 13,0473 48 - 84 -32,06% MONABANQ 8,8525 133 TOTAL 8,7035 134 14,5357 23 - 111 -40,12% FEDEX 8,5743 135 7,9483 157 + 22 7,88% MUTEX 8,523 136 10,5587 100 - 36 -19,28% NESTLE 8,5222 137 11,731 68 - 69 -27,35% GENERALI 8,5123 138 7,9423 158 + 20 7,18% COLGATE PALMOLIVE 8,4933 139 13,74 36 - 103 -38,19% LEASEPLAN 8,4365 140 13,517 41 - 99 -37,59% MYMONEYBANK 8,4358 141 LE BON COIN 8,42 142 9,831 120 - 22 -14,35% NIVEA 8,3862 143 7,827 164 + 21 7,14% MIDAS 8,386 144 10,022 116 - 28 -16,32% GALERIES LAFAYETTE 8,3837 145 12,351 58 - 87 -32,12% LAFORÊT 8,3652 146 7,253 175 + 29 15,33% BEL 8,3478 147 10,5953 99 - 48 -21,21% SFR 8,325 148 6,627 186 + 38 25,62% PARTOUCHE 8,3197 149 FERRERO 8,2885 150 13,1377 46 - 104 -36,91% BOUYGUES TELECOM 8,266 151 7,6783 167 + 16 7,65%
  5. 5. 27 ©Tous droits réservés par HCG France – Reproduction interdite FLIXBUS 8,2325 152 10,4583 103 - 49 -21,28% BRISTOL MYERS SQUIBB 8,1142 153 7,7737 165 + 12 4,38% PATEK PHILIPPE 7,9637 154 SYSTEME U 7,9405 155 13,7693 35 - 120 -42,33% WHIRLPOOL 7,9312 156 8,2287 150 - 6 -3,62% VEOLIA 7,8217 157 5,304 195 + 38 47,47% SODEXO 7,7805 158 GMF ASSURANCE 7,7747 159 9,153 132 - 27 -15,06% AUDI 7,7438 160 11,0257 82 - 78 -29,77% ENGIE 7,6968 161 12,058 64 - 97 -36,17% L'OREAL 7,5878 162 11,284 77 - 85 -32,76% SEPHORA 7,5853 163 15,4637 14 - 149 -50,95% SOFINCO 7,5725 164 10,606 98 - 66 -28,60% HUAWEI 7,4863 165 LVMH 7,4648 166 MANPOWER 7,4382 167 10,756 94 - 73 -30,85% CONFORAMA 7,3325 168 8,0567 153 - 15 -8,99% TF1 7,3022 169 5,81 190 + 21 25,68% FLORAJET 7,2253 170 BFORBANK 7,222 171 LOUIS VUITTON 7,2153 172 9,1067 133 - 39 -20,77% BOURSORAMA 7,1852 173 SAINT LOUIS 7,1435 174 10,0397 115 - 59 -28,85% UPS 7,0577 175 13,6553 38 - 137 -48,32% SHELL 7,0132 176 10,5243 102 - 74 -33,36% ING DIRECT 6,9948 177 8,441 145 - 32 -17,13% TUI 6,8992 178 6,742 181 + 3 2,33% CENTER PARCS 6,8915 179 8,4683 143 - 36 -18,62% VIVENDI 6,8495 180 AMAZON 6,8255 181 5,592 193 + 12 22,06% SELOGER.COM 6,7167 182 14,115 28 - 154 -52,41% CANAL + 6,7042 183 10,94 89 - 94 -38,72% AIR LIQUIDE 6,6147 184 GROUPAMA 6,6012 185 11,266 78 - 107 -41,41% VALEO 6,524 186 PUBLICIS 6,4615 187 BRICORAMA 6,4388 188 9,5627 126 - 62 -32,67% BOOKING 6,3863 189 4,826 197 + 8 32,33% PEPSICO 6,1635 190 13,655 39 - 151 -54,86% ESSO 6,08 191 10,9913 83 - 108 -44,68% FREE 5,9893 192 4,94 196 + 4 21,24% IKEA 5,9843 193 AVIS 5,7825 194 HENNESSY 5,7137 195 11,9003 66 - 129 -51,99%
  6. 6. 28 ©Tous droits réservés par HCG France – Reproduction interdite UNIBAIL - RODAMCO 5,4898 196 AIR AUSTRAL 5,4535 197 10,6747 96 - 101 -48,91% BUFFALO GRILL 5,433 198 INDIGO 5,2802 199 8,9517 136 - 63 -41,01% UNILEVER 4,3828 200 13,9893 31 - 169 -68,67% LE TRIO DE TETE DE L’EXCELLENCE CLIENT 2019 18.1875/20 Century 21 17.3112/20 ALAIN AFFLELOU 16.6427/20 MERCEDES - BENZ

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