How to Develop a Culture of Continuous Improvement


Published on

  • Be the first to comment

How to Develop a Culture of Continuous Improvement

  1. 1. How to Develop a Culture of Continuous Improvement?
  2. 2. The Two Pillars ofToyota’s Success Continuous improvement Lean – TPS - JIT “Respect for People”
  3. 3. “Respect for People”JidokaQuick and EasyKaizenGoing beyondToyota - HaradaMethod
  4. 4. The Harada Method
  5. 5. Unlocking Creative Potential of Every Worker Two written ideas Best day of the week How creative are you?
  6. 6. World Class Competitiveness • • 360-737-1883 •
  7. 7. "When I was younger I was lookingfor this magic meaning of life. Itsvery simple now," she says. Makingthe lives of others better, doing"something of lasting value, thatsthe meaning of life, its thatsimple.” - Temple Grandin
  8. 8. “A society’s competitive advantage willcome not from how well its schoolsteach the multiplication and periodictables, but from how well theystimulate imagination and creativity.”– Albert Einstein
  9. 9. Obstacles to Kaizen
  10. 10. GulfstreamIn 2004 received350 ideas from1000 peopleIn 2009 received40,000 ideas from1000 people
  11. 11. AutolivIn 2009 received 63ideas per employeeIn 2010 the goal is96 ideas peremployee
  12. 12. Scott
  13. 13. Clark Metal Products
  14. 14. Dionicio Alvarez Mendex 760 ideas as of 11-1-09
  15. 15. Problems?
  16. 16. I have a great job ...................I have a great job ...................I have a great job ...................I have a great job ...................
  17. 17. Improved by: Alicia Paola Moreno Flores Area: Human Resources OK BEFORE AFTER Risk of hammering a hand or even an arm. After using the pressure pliers they’ve reduced the risk of getting hurt.
  18. 18. WIFE: What would you do if I died? Would you get married again? HUSBAND: Definitely not! WIFE: Why not - dont you like being married? HUSBAND: Of course I do. WIFE: Then why wouldnt you remarry? HUSBAND: Okay, Id get married again. WIFE: You would? (With a hurtful look on her face). HUSBAND: (Audible groan). WIFE: Would you live in our house? HUSBAND: Sure, its a great house. WIFE: Would you sleep with her in our bed? HUSBAND: Where else would we sleep? WIFE: Would you let her drive my car? HUSBAND: Probably, it is almost new. WIFE: Would you replace my pictures with hers? HUSBAND: That would seem like the proper thing to do. WIFE: Would she use my golf clubs? HUSBAND: No, shes left-handed. WIFE: - silence -
  19. 19. Taiichi Ohno
  20. 20. I want everyone at Toyotato change and at least donot be an obstacle forsomeone elsewho wants to change. Hiroshi Okuda Chairman Toyota
  21. 21. Improved by: LUIS DUEÑAS Area: Water Treatments OK BEFORE AFTER When the water got to the higher level, the A cart was placed underneath the tub. tub had to be carried by 2 workers.
  22. 22. Engaging EmployeesAsk every employee to submit one idea per weekin writing to: – Make their work easier – Make their work more interesting – Improve their skills and capabilities – Improve their work environmentAnd to help their organization:– Reduce costs– Improve quality– Improve safety– Improve throughput– Improve customer service
  23. 23. 3 Definitions of Kaizen1 Changing methods: continuous improvement for the better2 Small changes: everyone is involved in problem solving activities3 Overcoming resistance: removing the obstacles and realistic constraints
  24. 24. But, how do you feel when you comeup with a new idea and you implementit yourself? When that happens to me, I feel great! I can get very excited when I come up with a new idea and then have the chance to implement it myself.
  25. 25. Make it Obvious
  26. 26. Call MeFor information on Quick and Easy KaizenTrain the Trainer Certification