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Moving from Manufacturing to Transactional


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Moving from Manufacturing to Transactional

  1. 1. Moving from Manufacturing to Transactional Luis Wu Cuan June 28, 2006 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. ®
  2. 2. Agenda <ul><li>Myths and Assumptions </li></ul><ul><li>Key Differences with Lean Six Sigma programs and Best Practices </li></ul><ul><li>Six Sigma @ Ingram Micro </li></ul><ul><li>Recruiting and Developing Six Sigma Talent </li></ul>
  3. 3. Myths and Assumptions Quiz <ul><li>True or False: True False </li></ul><ul><li>“ Six Sigma works in any environment” </li></ul><ul><li>“ A process is a process” </li></ul><ul><li>“ Six Sigma skills are 100% transferable” </li></ul>The Common Goal: Improve processes and customer experience It Depends It Depends It Depends
  4. 4. My Personal Journey . . . <ul><li>MANUFACTURING </li></ul><ul><li>TRANSACTIONAL </li></ul><ul><li>Skills - Engineering </li></ul><ul><li>Technology Distribution – tangible/intangible processes </li></ul><ul><li>Various types of processes </li></ul><ul><li>Data collection can be challenging </li></ul><ul><li>Cross-functional business skills </li></ul><ul><li>Processes 100% repeatable </li></ul><ul><li>Data collection abounds </li></ul><ul><li>Electric Motors – tangible processes </li></ul>®
  5. 5. Lean Six Sigma Tool Chart Extremely important Important and can be validated with data <ul><li>Team Tools </li></ul><ul><ul><li>C&E Matrix, FMEA, Brainstorming </li></ul></ul>Wide and frequent use for projects Good to use before Six Sigma projects Lean Tools - Waste <ul><li>Basic Stats used </li></ul><ul><ul><li>Pareto charts </li></ul></ul><ul><ul><li>Control charts </li></ul></ul><ul><ul><li>Some regression and hypothesis </li></ul></ul><ul><li>Wide and frequent use </li></ul><ul><ul><li>DOE, Gage R&R, Taguchi, Regression, Hypothesis </li></ul></ul>Statistical Tools Project Charter and Process Map are the foundation to a successful project Basic Tools Transactional Manufacturing
  6. 6. Ingram Micro’s Six Sigma Journey Results Share best practices Deployment of Scorecard concept 6 σ, the way we do business Deployment of methodology Create Awareness 2001 2002 2003 2004 2005 2006 2007
  7. 7. Six Sigma @ Ingram Micro? <ul><li>Common Approach & Language </li></ul><ul><li>Common Tools & Deliverables </li></ul><ul><li>Fact Based Decision Making (Use of Quantitative Methods) </li></ul><ul><li>Consistent Results & Bottom Line Focus </li></ul>“ A Consistent and Logical Approach to Problem Solving”
  8. 8. Anatomy of a COE Associate Project Management Process Improvement Analytics Facilitation and training
  9. 9. Roles and Responsibilities <ul><li>Executive Support (10%) </li></ul><ul><li>Mentoring/Coaching (40%) </li></ul><ul><li>Project Management (30%) </li></ul><ul><li>Training Development/Deployment (10%) </li></ul><ul><li>Project Status & Financial Tracking (10%) </li></ul>
  10. 10. Six Sigma skills for Transactional <ul><li>Leadership </li></ul><ul><li>Facilitation skills </li></ul><ul><li>Presentation/Training experience </li></ul><ul><li>Educational background </li></ul><ul><li>Project management </li></ul>
  11. 11. The Road to Success
  12. 12. Luis Wu Cuan’s “Top Ten” Takeaways <ul><li>10. Different environments, different approaches </li></ul><ul><li>9. Start with function closest to manufacturing: Operations/Distribution Centers </li></ul><ul><li>8. Cross-functional dependencies are very common </li></ul><ul><li>7. Avoid “shot gun” approach to training </li></ul><ul><li>6. Basic statistical and team based tools </li></ul><ul><li>5. Focus on quick wins first </li></ul><ul><li>4. Benchmark, benchmark, benchmark </li></ul><ul><li>3. Lean tools are a great fit to transactional processes </li></ul><ul><li>2. Culture change is the challenge </li></ul><ul><li>1. You got 5 minutes to the Gala Awards </li></ul>
  13. 13. Q&A