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Customer relationship management(sjain ventures)


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Customer relationship management relates to the interaction made between a company and a customer.

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Customer relationship management(sjain ventures)

  1. 1. Customer Relationship Management
  2. 2. Customer relationship management refers to the interaction made between a company and a customer. It includes services and technologies provided by a company to customers.
  3. 3. Motive of CRM l It helps to focus on creating value for company and customer for long duration. l Providing best services to their customers l It helps in gaining profit for a company
  4. 4. Importance of CRM l For competing and making customer and company relationship stronger. l For tracking customer's details and helping them to have a good profit l Technologies and services are cost effective
  5. 5. Benefits of CRM l Work is done effectively, so cost is reasonable l As customers are getting their desired needs, they become more satisfied l More and more customers are getting advantage l Profit for a long duration with maximum opportunity
  6. 6. For more details, Visit here: