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Q&A Survey Viewpointr Highlights

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Q&A Survey Viewpointr Highlights

  1. 1. What Do People Ask Their Social Networks, and Why? A Survey Study of Status Message Q&A Behavior with Viewpointr Highlights Based on findings from Microsoft Research:  Morris, M.R., Teevan, J., and Panovich, K. What Do People Ask Their Social Networks, and Why? A Survey Study of Status Message Q&A Behavior. Proceedings of CHI 2010, 1739-1748.
  2. 2. Asking Social Networks vs Individuals “ Questions posed to the social network received more answers, but ” those targeted to individuals received in-depth answers. Highlight 1 Viewpointr allows you to leverage both your social network & target individuals. Target Ask your individuals social network 2 | Proceedings of CHI 2010, 1739-1748.
  3. 3. Factors that Motivate Users to Answer Questions “ A mixture of both intrinsic factors (e.g. perceived ownership of information, gratitude) and extrinsic factors (e.g. reputation systems, monetary payments) motivate Q&A site users to answer questions. ” Highlight 2 Viewpointr is centered around giving and The act of pressing the “help” getting button in itself is a form of help. committing to help the people you care about most. 3 | Proceedings of CHI 2010, 1739-1748.
  4. 4. Expertise Contributes to Participation “ Intrinsic motivations, such as visibility of expertise and the feeling of making a unique contribution, influence participation in such systems. Highlight 3 ” Viewpointr tracks your influence (coming soon). Viewpointr tracks influence in terms of the types of people you and your friends can put each other in touch with. 4 | Proceedings of CHI 2010, 1739-1748.
  5. 5. Community of Potential Answerers “ The audience of potential answerers is much smaller on a social networking site than on a Q&A site, since it consists of only the direct contacts of the asker rather than an entire community or the internet at large. Highlight 4 ” Viewpointr provides you with a network of Your helpers helpers. 5 | Proceedings of CHI 2010, 1739-1748.
  6. 6. Breakdown of Question Types “ Breakdown of question types for the 249 example questions survey respondents had asked their networks. ” Offer Social Connection Recommendation Highlight 5 Favor 3% 1% 4% 29% 51% of all Invitation 9% questions require more of a Rhetorical discussion 14% vs. just a one-time answer. Factual Knowledge Opinion 17% 22% 6 | Proceedings of CHI 2010, 1739-1748.
  7. 7. Breakdown of Question Topics “ Breakdown of question topics for the 249 example questions survey respondents had asked their networks. ” Misc. Technology Highlight 6 Ethics & Philosophy Shopping2% 5% 29% For the top 5% Current Events 4 topics, 5% your first Restaurants 6% helpers on Viewpointr Places have got 8% you covered :) Entertainment 17% Professional 11% Home & Family 12% 7 | Proceedings of CHI 2010, 1739-1748.
  8. 8. Motivations for Asking Social Networks “ Survey respondents’ motivations for asking their social network rather than conducting a Web search. ” Trust Answer quality, No harm, Fun, Non-urgent 20% Highlight 7 9% Easy The top 4 4% Failed search motiva- 4% tions is Context 4% why there Subjective 18% Answer speed is a need 5% for Viewpointr! Connect socially 10% Belief search engine would not work 12% Specific audience 8 | Proceedings of CHI 2010, 1739-1748. 12%
  9. 9. Motivations for Answering Questions “ Reported motivations for answering questions seen in network members’ status messages (out of 408 responses). ” Ego Altruism Humor 25% Highlight 8 Obligation 2% 3% 4% Social capital Altruism is 7% what Free time Viewpointr 8% is all about. Connect socially 9% Expertise 22% Nature of relationship 9% Properties of question 10% 9 | Proceedings of CHI 2010, 1739-1748.
  10. 10. Search Algorithms vs Personalization “ Personalized search algorithms cannot yet achieve the same degree of personalization as a close friend. ” Highlight 9 With Viewpointr, your vs helpers determine the best friend to help. Based on friend Based on algorithm recommendations 10 | Proceedings of CHI 2010, 1739-1748.
  11. 11. Conclusion Based on this empirical research of general Q&A behavior... is the easiest way to give help and get help. 11 | Proceedings of CHI 2010, 1739-1748.

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