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Best ERP Solution in Telecom Industry - Vienna Advantage

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VIENNA Advantage Telecom Industry ERP solution gives you the maximum flexibility to configure complex business processes unique to your Telecom business, both with its contemporary technology framework as well as with its industry-specific features.

INDUSTRY SPECIFIC FEATURES:
- Customer Relationship Management (CRM)
- Customer Management
- Customer Contract Management
- Asset Management
- Sales & Service Management
- Receivables Management
- Financial Accounting / Management
- HR Management & Payroll
- Procurement Management
- Project Management
- Help Desk & Field Support Management
- Contractors Management
- Dealer Management
- Document Management System (DMS)
- Material Management
- Retail Store Management (POS-Point of Sale included)
- Special Features

Published in: Technology
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Best ERP Solution in Telecom Industry - Vienna Advantage

  1. 1. TELECOM INDUSTRY THE BEST OPEN SOURCE ERP SOLUTION IN Made in Germany OPEN SOURCE ERP
  2. 2. BENEFITSVIENNA Advantage Telecom Industry ERP solution http://www.viennaadvantage.com/ “VIENNA Advantage Telecom Industry ERP solution gives you the maximum flexibility to configure complex business processes unique to your Telecom business, both with its contemporary technology framework as well as with its industry-specific features.”
  3. 3.  Implement efficient end-to-end processes throughout your value chain and get better control over your organization.  Practice best benchmarks features of your industry including CRM, Supply Chain Management, Batch Invoicing, Customer Support, Payment, Asset management and many more.  Benefit from a comprehensive solution made for all communication enterprises including fixed or mobile communication, Internet, Applications or Infrastructure Services.  Meet your customers expectations, your own needs and be technologically ready for the future. ERP BENEFITS VIENNA Advantage open source ERP & CRM TELECOM Industry Solution  Increase your customer satisfaction by visibly increasing service level using technological advancement.  Use the Web to improve collaboration within your company and with your partners.  Manage customer relationship more effectively, increasing loyalty and exploiting new opportunities.  Empower your employees with customizable, role based functions.  Improve decision-making capabilities by converting information to knowledge. http://www.viennaadvantage.com/
  4. 4. FEATURES  Customer Relationship Management  Customer Management  Customer Contract Management  Asset Management  Sales & Service Management  Receivables Management  Financial Accounting  HR Management & Payroll  Procurement Management  Project Management  Help Desk & Field Support Management  Contractors Management  Dealer Management  Document Management System  Material Management  Retail Store Management  Special Features VIENNA Advantage Telecom Industry ERP solution http://www.viennaadvantage.com/
  5. 5. ERP FEATURES CUSTOMER RELATIONSHIP MANAGEMENT  Customer history & preferences tracking  Management of sales funnel & sales force  Leads, Opportunities, Quotes, Order Management  Plan & Track Campaigns  Sales Forecast & actual tracking  Link to Google Tasks, Calendar & Contacts  Mobile Integration  Management of subscribers  Subscribers’ history  Linked Connections  Various Customer Categories  Multiple Price Lists  Management of Multiple Customer Sites CUSTOMER CONTRACT MANAGEMENT  Contract Archives  Contract Templates  Print forms & contracts from the system  Add contract-specific attributes  Contract approvals  Scan & Attach signed Contracts  Categorization of assets  Network, Node & Devices Management  Issue Assets to Customers  Asset Maintenance schedule & alerts  Asset Evaluation  ABC Categorizations  Asset Depreciation  Issue Assets to projects VIENNA Advantage open source ERP & CRM TELECOM Industry Solution CUSTOMER MANAGEMENT ASSET MANAGEMENT http://www.viennaadvantage.com/
  6. 6. SALES & SERVICE MANAGEMENT  Order fulfilment  Field Staff Coordination  Email alerts to technicians  Issue material to contracts and requests  Auto-assign technicians & sub-contractors  Mobile Field Application  Order Status  Auto email, SMS, FAX alerts  Automatic customer recurring billing  Recurring fixed billing  Recurring dynamic billing  Bill Batch print or email  Schedule billing alerts  Auto customer credit limit tracking  Link possible to various third-party applications  Credit management  Auto Dunning  Cash management  Credit Management  Receivables & payables Management  Bank Management  Auto Postings  All Financial Reports  Multi-dimensional reporting  Workflow  Budget, Cost-center reporting  Employee Master Data Management  Employee Transactions Management  Employee Relationship Management  All formats & reports  Flexible Payroll Structure  All standard processes  Integrates workflow & approvals  Integration to attendance devices RECEIVABLES MANAGEMENT FINANCIAL ACCOUNTING HR MANAGEMENT & PAYROLL VIENNA Advantage open source ERP & CRM TELECOM Industry Solution ERP FEATURES http://www.viennaadvantage.com/
  7. 7. http://www.viennaadvantage.com/ PROCUREMENT MANAGEMENT  Set rules for Procurement  Generate Requisition manually  Set Purchase Approvals across various levels  Manage multiple Purchase Price Lists  Invite suppliers for Tenders  Automatic Quotation Comparison  Generate Purchase Order based on requirements  Match PO to Receipts & Invoice  Project planning in Phases, Tasks  Budgeting of Projects & Milestones  Record cost & revenue against projects  Invoice based on Project milestones  Generate Project profit & loss statement  Add resources, items, expenses to projects  Set up various project templates HELP DESK & FIELD SUPPORT MANAGEMENT  Various channels for support tickets  Track time & material on request  Track request status  Intimate customers on email, SMS, web  International assignment & optimization  Multiple escalation levels Workflow  Linkage to orders, projects, invoices or any other references  Outsource services & field activities  Manage Contractors & terms  Auto allocation of workload according to criteria, region, customer categories  Issue material to contractors  Inventory counts & audits PROJECT MANAGEMENT CONTRACTORS MANAGEMENT VIENNA Advantage open source ERP & CRM TELECOM Industry Solution ERP FEATURES
  8. 8.  Designate dealers & resellers  Dealer Commission Management  Dealer Pricing  Manage Dealer Collections  Manage Dealer Assets  Manage Merchandise  Manage Targets & Performance DOCUMENT MANAGEMENT SYSTEM  Automatic customer recurring billing  Recurring fixed billing  Recurring dynamic billing  Bill Batch print or email  Schedule billing alerts  Auto customer credit limit tracking  Link possible to various third-party applications  Credit management  Auto Dunning  Material receipt & approval  Material transfer between stores / sites – issues & receipts  Material rejection / returns  Manage retail services & products  POS Interface  Real-time inventory access MATERIAL MANAGEMENT RETAIL STORE MANAGEMENT VIENNA Advantage open source ERP & CRM TELECOM Industry Solution DEALER MANAGEMENT SPECIAL FEATURES  Inbuilt Word Processor  Multi Lingual  Multi Tenants  Collaboration Portal  Deploy on premise or on cloud ERP FEATURES http://www.viennaadvantage.com/
  9. 9. VIENNA Advantage open source ERP & CRM TELECOM Industry Solution CONTACT one of our offices and find out more about our products Germany VIENNA Advantage Bohlenskamp 21, 26340 Zetel Phone: +49-621-307-80370 United States VIENNA Advantage 2372 Morse Avenue Suite #418 Irvine, CA 92614 Phone: 1-949-325-0615 India VIENNA Solutions #493 Phase-9, Industrial Area Mohali, PB 160062 Phone: +91-172-5090-860 INTERNATIONAL www.viennaadvantage.com info@viennaadvantage.com Let’s get socialPartners’ Directory / Find partner http://viennaadvantage.com/find-partner-americas.php Blog http://viennaadvantage.com/blog/ www.linkedin.com/company/vienna-advantage www.facebook.com/viennaadvantageerp www.twitter.com/viennaadvantage www.youtube.com/user/softwareonthecloud

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