Microsoft FastTrack is the Customer Success Service which is designed and provided by Microsoft, to help the customers move and transform their organization to the Microsoft Cloud smoothly and confidently.
Before starting my presentation, I’d like to say thanks to all of you here for your time and it is my pleasure to be here to talk about Microsoft Products.
OK. Now let’s get started. Today I would like to share with you about FastTrack program, its Process and Offers.
So What is the FastTrack? FastTrack is the Customer Success Service which is designed and provided by Microsoft to help the customers move and transform their organization to the Microsoft Cloud smoothly and confidently.
I knew the FastTrack portal in 2014, when I migrated to Office 365. At that time, I thought that FastTrack was centered around the Deployment of Office 365. Maybe the customers just get from purchased of O365 to deployment by themselves. In this year 2016, I can see that FastTrack has been enhanced a lot and the services which are available now for FastTrack are much broader.
It not only supports Office 365, but also supports Microsoft EMS, Dynamic CRM and Azure. And there are some great adoption offers that go along with these services.
So the process of FastTrack often goes through three continual phases that are outlined here: Envisioning, Onboarding, and Driving value.
- The first phase is Envisioning, where the customers define their vision, how they will leverage Office 365 effectively for their business needs. They identify the business scenarios, and collaborate with key stakeholders within their organization to plan for successful rollouts. - So I think Envisioning is a really important step. It’s all about working with the customer and the partner to help them prioritize scenarios and understand their plan. Because there are a lot of workloads of Office 365 the customer may want to do, so I think they just plan it out. - Also, at this phase, FastTack provides resources, tools and project templates to help partners and customers plan effectively. These resources can all be found on FastTrack.Microsoft.Com.
- Onboarding is the next phase, this phase is very exciting & I really like it. It's all about confidently onboarding new users and capabilities & specially it can be done with Remote Access from Microsoft FastTrack engineers. - It also includes Assessment and Remediation Tools to clean up any issues during the deployment process. Then Onboarding services & migration services will get the customers up and running as quickly as possible. So Onboarding is when partners, along with the Microsoft FastTrack Center to help the Customers realize the value of Office 365. - For example: The FastTrack Engineers, the customers and their partner will work together to migrate e-mails system, file data (file shares)…and more.
- And finally, Driving Value is about increasing customer usage and engagement with Office 365. FastTrack will help the Customers generate more value by leveraging Tools and Best Practices to help drive Office 365 adoption across their organization, as well as prepare & manage change for the customer IT staff. - For example: As you can see, in this phase, FastTrack provides us Awareness Kit and User Training to help people in our organization to understand how to achieve more with Office 365. Or the IT Staff can update the new features release, by checking the roadmap of products.
- So now I’d like to summarize that, FastTrack offers resources and tools to help the Customer build Success plans, to include both the technical implementation and user adoption strategies, around O365, EMS, Azure, and other services. - Once the Customers get to the Onboarding phase and they are ready, they can request FastTrack engineers to remote and assist them. Then the FastTrack Engineers work with the IT staff or partners to ensure smooth onboarding and migration service. - They will also be there to help the Customer drive business value. The goal is to help the Customer get the most out of their IT investments.
OK. Now we talk a little bit about the Incentives and Offers. The Customer or Partner can use FastTrack to view available offers and track redemption status through the web experience.
The Adoption Offer provides an option for Customers to receive funding from Microsoft, to help offset the cost of onboarding, migration and adoption. You can see more details on the FastTrack Center.
For example:: The FY16 Offer includes $15 per seat for the Customer who has purchased from 150 to 1,000 Cloud seats. This is really a great offer.
This is the Welcome/Home page of the FastTrack. If you’re a customer, you can start a Success Plan, and if you’re a partner, you can search for a customer here.
After creating a plan, the customer will have a list page of the Success Plan, with the 4 steps like this.
And this is the page for available offers for both of the Customer & Partner.
That’s all about FastTrack that I’d like to share with you today. And the last thing is that if I’ll be a ??? or play a role as Microsoft Sales person, I recommend that we should focus on somethings like…
My presentation today is end & thank you all for listening to me.
Microsoft FastTrack-The Customer Success Service
FastTrack is the Customer Success Service which is designed and provided by
Microsoft to help the customers move and transform their organization to the
Microsoft Cloud smoothly and confidently.
What is Microsoft FastTrack?
Office 365 FY16 Adoption Offer EMS FY16 Adoption Offer
Partner funding to drive Office 365 active seat
usage for any single workload (SharePoint,
Skype for Business, Office Pro Plus, Yammer)
Eligible Partners: Cloud Productivity
Partner funding to drive Enterprise Mobility
Suite and Enterprise Cloud Suite active seat
usage for Intune or Azure AD Premium
Eligible Partners: Cloud Productivity
Competency, Enterprise Mobility
Management, or Devices & Management*
The Adoption Offer provides an option for customers to receive
funding to help offset the cost of onboarding, migration and adoption.
$ $ $ $ $ $ $ $ $ $
Use FastTrack to review eligible offers available to you and then submit an offer request.
For more details: http://fasttrack.office.com/drive-adoption/offers
Adoption funds now available to
all eligible customers
Help partners engage with
customers on advanced workloads
FY16 FASTTRACK ADOPTION OFFER
$25 / seat from 50 – 149 seats
$15 /seat from 150 - 1000 seats
$5 / seat thereafter, $60K maximum
Active usage of 15% required for payment
Two milestones available for payment (5% (1/3) & 15%)
All workloads included besides Exchange (core benefit)
Available from September 1, 2015 – June 30, 2016
Gold and Silver Cloud Productivity competency
Gold and Silver Small & Midsize Cloud competency
1 Clear action to start or
continue Success Plan for
customer and engage
2 Overview contains relevant
info from Resources page
to help you get started
Sign in experience
After creating the plan, you land on the
Success Plan list page.
Every plan has the same 4 sections.
Each section can be clicked into , like an
icon, to drill into the questions for that
Ability to share a plan. Clicking will
prompt user to enter an email address, to
invite someone to work on the plan.
review & completion