Rosslyn Safaris <br />Bringing Rosslyn Safaris into the 21st centaury  <br />
S<br />Laughter <br />Is the Best medicine <br />
Intro / Background <br /><ul><li>Rosslyn Safaris is the oldest-established safari company in Zimbabwe
 It offers bow hunting ,rifle hunting ,bird shooting and game viewing
An internationally known wildlife management and hunting area.
Bow hunting is our speciality and we have one of the best bow hunting setups in Africa.</li></li></ul><li>Introduction con...
Limited telephone system and fax
No nearby grocery stores
No full time electricity  </li></li></ul><li>Rosslyn main camp <br />Gwaai <br />Camp <br />Cawston Ranch <br />
Current situation/SWOT Analysis <br />Strengths 	<br /><ul><li>Unique position and long heritage
Exceptional 5 Star Service
Every need of the client is attended to.
Great location/Plenty of animals</li></ul>Weaknesses <br /><ul><li>Infrastructure problems
Outdated processes
Seasonal business
Overcomplicated menu’s </li></ul>Opportunities<br /><ul><li> Solar Power
Opportunity to use well established cell phone providers for data
Potential for Investment in Zimbabwe </li></ul>Threats <br /><ul><li>South African Competition
Decaying of Infrastructure
Mugabe seizing control of the farm</li></li></ul><li>Inefficiencies identified  <br /><ul><li>Reservations
Supplies
Administrative </li></li></ul><li>Reservation Problems <br /><ul><li>Reservations currently made through a agent
Lack of IT infrastructure
Telephonic infrastructure  </li></ul>Agent takes<br />15% commission and Books Reservation <br />Problem <br />Agent gets ...
Reservation Solutions <br /><ul><li>Website Upgraded to allow online booking
Allows return business to use website rather then agent
Website can be marketed and used to market Rosslyn to new markets
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Rosslyn safaris PDM presentation

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Rosslyn safaris PDM presentation

  1. 1. Rosslyn Safaris <br />Bringing Rosslyn Safaris into the 21st centaury <br />
  2. 2. S<br />Laughter <br />Is the Best medicine <br />
  3. 3. Intro / Background <br /><ul><li>Rosslyn Safaris is the oldest-established safari company in Zimbabwe
  4. 4. It offers bow hunting ,rifle hunting ,bird shooting and game viewing
  5. 5. An internationally known wildlife management and hunting area.
  6. 6. Bow hunting is our speciality and we have one of the best bow hunting setups in Africa.</li></li></ul><li>Introduction continued <br /><ul><li>Run by Peter and Carol Johnson for over 30 years
  7. 7. Limited telephone system and fax
  8. 8. No nearby grocery stores
  9. 9. No full time electricity </li></li></ul><li>Rosslyn main camp <br />Gwaai <br />Camp <br />Cawston Ranch <br />
  10. 10.
  11. 11. Current situation/SWOT Analysis <br />Strengths <br /><ul><li>Unique position and long heritage
  12. 12. Exceptional 5 Star Service
  13. 13. Every need of the client is attended to.
  14. 14. Great location/Plenty of animals</li></ul>Weaknesses <br /><ul><li>Infrastructure problems
  15. 15. Outdated processes
  16. 16. Seasonal business
  17. 17. Overcomplicated menu’s </li></ul>Opportunities<br /><ul><li> Solar Power
  18. 18. Opportunity to use well established cell phone providers for data
  19. 19. Potential for Investment in Zimbabwe </li></ul>Threats <br /><ul><li>South African Competition
  20. 20. Decaying of Infrastructure
  21. 21. Mugabe seizing control of the farm</li></li></ul><li>Inefficiencies identified <br /><ul><li>Reservations
  22. 22. Supplies
  23. 23. Administrative </li></li></ul><li>Reservation Problems <br /><ul><li>Reservations currently made through a agent
  24. 24. Lack of IT infrastructure
  25. 25. Telephonic infrastructure </li></ul>Agent takes<br />15% commission and Books Reservation <br />Problem <br />Agent gets 15%<br />Client Pays agency 50% Deposit <br />Rosslyn books Safari <br />Client asks Agent to book Hunt <br />
  26. 26. Reservation Solutions <br /><ul><li>Website Upgraded to allow online booking
  27. 27. Allows return business to use website rather then agent
  28. 28. Website can be marketed and used to market Rosslyn to new markets
  29. 29. Website used to gather information about guests and reservation software allows guest preferences to be recorded and used when they visit again </li></li></ul><li>New Reservation Process <br />Credit card detail are obtained and 50% deposit obtained <br />Staff make booking and information goes into reservation system <br />Telephone <br />This information then feeds into other processes <br />System automatically assigns trackers <br />Customer contacts Rosslyn <br />Method of booking <br />Credit card detail are obtained and 50% deposit obtained <br />Guest books and information goes into reservation system<br />Internet<br />
  30. 30. Solution to IT Problems/Telephone <br /><ul><li>Use cell network coverage to have stable internet
  31. 31. Telephone will be handled through Skype
  32. 32. This will be done through purchasing different numbers from Skype </li></li></ul><li>Skype Number s only 50 EURO’s a Year <br />Can answer call from anywhere in the world<br />
  33. 33. Supply problem<br /><ul><li>Notice period for order
  34. 34. Too many ingredients
  35. 35. Staff taken out for a full day to Hwange</li></ul>Rosslyn fetches orders no matter the size very inefficient <br />Rosslyn Truck <br />Delivers supplies to Rosslyn <br />Phone the suppliers in Bulawayo to place order <br />Rosslyn fetches available supplies from Hwange <br />Suppliers takes desired supplies to Hwange <br />
  36. 36. Solutions to supply problems<br />Database of dietary requirements linked to stores in Hwange and Bulawayo <br />One week before the guest arrive the computer automatically sends through an order for following week <br />We will purchase a refrigerated truck to transport meat and fresh produce from the stores <br />We can rent out the truck on other days of the week and during the off season <br />
  37. 37. Rosslyn main camp <br />Gwaai <br />Camp <br />Cawston Ranch <br />
  38. 38. New Supply Process <br />Truck sent back to Hwange to be rented out <br />Truck is dispatched with correct supplies on board <br />Reservation system calculates guests and dietary requirements <br />Order sent to store with timelines <br />Meat transported to Hwange <br />Truck loaded with supplies <br />Supplies delivered to Farm <br />If No<br />Meat and supplies transported to other ranches if necessary <br />
  39. 39. Admin Problems<br /><ul><li>Payment Methods
  40. 40. Constant power needed to run Administrative functions
  41. 41. Trophies admin
  42. 42. Electronic scheduling and demand management </li></li></ul><li>Current Trophy Situation <br />After Hunt <br />Booking <br />
  43. 43. Solutions to trophies admin <br /><ul><li>Outsource the trophies to a company that has expertise in handling trophies
  44. 44. This Company will give Rosslyn the price list so that guests can decide what services they want.
  45. 45. They pay Rosslyn the cost of the service plus 5% to cover our costs </li></ul>Client at end of stay is billed for animal packing <br />Outsourced company is sent information on animal location and packing info <br />Guide does paperwork on PDA immediately when the animal is shot <br />Animal down<br />Hunt Begins <br />
  46. 46. Solutions to Payment methods <br /><ul><li>All payments should be made by internet transfer or credit card
  47. 47. Use website to streamline this process
  48. 48. All banking done online </li></li></ul><li>Solutions to electronic scheduling and demand management <br /><ul><li>Purchase to scheduling tool and PDA’s for Electronic Scheduling
  49. 49. Demand can be predicted using information from the website
  50. 50. Schedules and staff allocations can be updated in real time
  51. 51. Staff can be located since all PDA’s have GPS tracking </li></li></ul><li>Solution to Power <br /><ul><li>Solar panels will be installed in open fields near each of the Camps thus allowing constant electricity </li></li></ul><li>Cost/ Benefit Analysis <br />
  52. 52. Cost Benefit analysis<br />
  53. 53.
  54. 54. Summary of new processes <br />

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