Cisco on Cisco – Executive Module  Version 3.1, Q3, FY05 IP COMMUNICATIONS
IP Communications © 2003 Cisco Systems, Inc. All rights reserved.
<ul><li>234 locations covered </li></ul><ul><li>63,000 phones deployed </li></ul><ul><li>15,000 IP Communicators/SoftPhone...
Executive Summary IP Communications: Reduced 262 PBXs to 13 IP centralized CallManager clusters Removed lease costs of PBX...
IP Communications at Cisco <ul><li>All-PBX infrastructure </li></ul><ul><li>Replaced with IP Call Managers in 2000-2002 ti...
IP Telephony at Cisco Today EMEA One large CCP/SRST cluster across three sites Three standalone Cisco CallManagers due to ...
IP Contact Centers at Cisco Today Salt Lake City Jacksonville RTP + Linksys IPCC Cluster Sydney Milton-Keynes, UK Amsterda...
San Jose Campus <ul><li>Proprietary TDM Network </li></ul><ul><li>Architecture 64 EPN equipment cabinets 2 dual processor ...
Conferencing © 2003 Cisco Systems, Inc. All rights reserved.
Applications are Driving Convergence Which of the following applications will drive/are driving your convergence initiativ...
Background: Audio Conferencing Today <ul><li>MeetingPlace minutes: </li></ul><ul><ul><li>Amer  10M  mpm </li></ul></ul><ul...
Background: Web Conferencing Today <ul><li>Minutes of web conferencing:  </li></ul><ul><ul><li>Sametime MC  2M  mpm </li><...
Conferencing at Cisco <ul><li>Numerous, un-integrated voice/web/video systems </li></ul><ul><li>PSTN based audio conferenc...
© 2004, Cisco Systems, Inc. All rights reserved. Presentation_ID
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© 2004 Cisco Systems, Inc. All rights reserved.

  1. 1. Cisco on Cisco – Executive Module Version 3.1, Q3, FY05 IP COMMUNICATIONS
  2. 2. IP Communications © 2003 Cisco Systems, Inc. All rights reserved.
  3. 3. <ul><li>234 locations covered </li></ul><ul><li>63,000 phones deployed </li></ul><ul><li>15,000 IP Communicators/SoftPhones deployed </li></ul><ul><li>13 Cisco CallManager clusters </li></ul><ul><li>24,759 Cisco Unity voice mail boxes activated </li></ul>IP Communications at Cisco Global Deployment
  4. 4. Executive Summary IP Communications: Reduced 262 PBXs to 13 IP centralized CallManager clusters Removed lease costs of PBXs: $1.5 M/year in San Jose Removed contracted maintenance costs of PBXs: $2.2 M/year in San Jose, $4M/year total in all the Americas Converted 18,000 voice mail users across U.S. in one weekend Worldwide central voice management in place Added worldwide voice mobility - In the office, at home, and on the road MeetingPlace and Cisco Video Telephony Advantage rolling out now
  5. 5. IP Communications at Cisco <ul><li>All-PBX infrastructure </li></ul><ul><li>Replaced with IP Call Managers in 2000-2002 timeframe </li></ul><ul><li>Lease costs saved: $1.5M / year in San Jose </li></ul><ul><li>Global: </li></ul><ul><li>63,000 IP phones </li></ul><ul><li>13 IP CallManager Central Call Processing clusters in production </li></ul><ul><li>Cisco San Jose: </li></ul><ul><li>26,000 IP telephones in a single cluster with availability 99.998% (last 24 months) </li></ul><ul><li>Expanding audio conferencing into rich media communications </li></ul><ul><li>Home office IP Telephony extensions </li></ul><ul><li>Global IP Telephony applications </li></ul>Today Leading to… 3 Years Ago
  6. 6. IP Telephony at Cisco Today EMEA One large CCP/SRST cluster across three sites Three standalone Cisco CallManagers due to latency Centralize call processing Survivable remote site telephony Americas -  Raleigh to serve all Southeast U.S. and South America -  Boxborough to serve all Northeast U.S. and Canada -  San Jose to serve all West/Central U.S. and Mexico - Toronto (Kanata) to serve all of Canada Asia Pacific - Five CCP/SRST clusters to serve 40 offices San Jose Johannesburg Tokyo Sydney Singapore Hong Kong Amsterdam London India Dubai Boston Raleigh Toronto Brussels Tel-Aviv
  7. 7. IP Contact Centers at Cisco Today Salt Lake City Jacksonville RTP + Linksys IPCC Cluster Sydney Milton-Keynes, UK Amsterdam Boxborough Irvine Greenock, Scotland San Jose Core IPCC Cluster Intelligent Contact Manager (ICM) TDM ICM-Enabled Location
  8. 8. San Jose Campus <ul><li>Proprietary TDM Network </li></ul><ul><li>Architecture 64 EPN equipment cabinets 2 dual processor cabinets 45 buildings 32,000 end devices </li></ul><ul><li>Installation Each EPN, 2.5 Eng. for 2-3 mos. </li></ul><ul><li>Support Lucent per-port charges MACs = 6-8 technicians </li></ul><ul><li>Shared IP Network </li></ul><ul><li>Architecture 1 network using existing infra. 11 servers 2 buildings (K & 12) 26,000 end devices </li></ul><ul><li>Installation 2 eng. for 8 hrs </li></ul><ul><li>Support No per-port charges MACs = 1 integrated INS team </li></ul>Old TDM World New IP World
  9. 9. Conferencing © 2003 Cisco Systems, Inc. All rights reserved.
  10. 10. Applications are Driving Convergence Which of the following applications will drive/are driving your convergence initiatives? Conferencing… the next IP “Killer App” n=241 Source: Meta Group
  11. 11. Background: Audio Conferencing Today <ul><li>MeetingPlace minutes: </li></ul><ul><ul><li>Amer 10M mpm </li></ul></ul><ul><ul><li>EMEA 1M mpm </li></ul></ul><ul><ul><li>APJ 250k mpm </li></ul></ul><ul><li>Reservationless minutes: </li></ul><ul><ul><li>US 2M mpm </li></ul></ul><ul><ul><li>Rogue 1.1M mpm </li></ul></ul><ul><li>Premium minutes: </li></ul><ul><ul><li>200k mpm </li></ul></ul><ul><li>Several Cisco Conference Connection bridges in use globally </li></ul><ul><li>Rogue / shadow usage reduction opportunity </li></ul>San Jose User chargeback G&A Singapore Seoul Sydney Amsterdam Beijing Current MeetingPlace Locations
  12. 12. Background: Web Conferencing Today <ul><li>Minutes of web conferencing: </li></ul><ul><ul><li>Sametime MC 2M mpm </li></ul></ul><ul><ul><li>WebEx 200k mpm </li></ul></ul><ul><ul><li>MeetingPlace Web 450k mpm </li></ul></ul><ul><li>Minutes of Sametime IM: </li></ul><ul><ul><li>5.5M 2-way chats per month </li></ul></ul><ul><ul><li>15k group chats per month </li></ul></ul><ul><li>Sametime architecture uses DD and CSM </li></ul><ul><li>Sametime is on network </li></ul><ul><li>WebEx is hosted by BTC </li></ul>Sydney San Jose Singapore Amsterdam RTP Tokyo Sametime Meeting Center Locations
  13. 13. Conferencing at Cisco <ul><li>Numerous, un-integrated voice/web/video systems </li></ul><ul><li>PSTN based audio conferencing $$ </li></ul><ul><li>ISDN video conferencing $$ </li></ul><ul><li>Netmeeting based web conferencing </li></ul><ul><li>Integrated reservation less audio conferencing </li></ul><ul><li>Cisco VTA pilot underway </li></ul><ul><li>Sametime IM web conferencing </li></ul><ul><li>Cisco MP replaced Placeware </li></ul><ul><li>Moving Cisco MP(5.3) pilot into production this year </li></ul><ul><li>Migrate to full VOICE/WEB/VIDEO, convergence (MP) saving $$ </li></ul><ul><li>Deployed desktop video solution </li></ul><ul><li>New media rich conferencing rooms </li></ul><ul><li>Telepresense </li></ul>Today Leading to… 2-3 Years Ago
  14. 14. © 2004, Cisco Systems, Inc. All rights reserved. Presentation_ID

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