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This is IDC Customer Spotlight paper from March 15, 2015.
Operational Challenge: RingCentral needed to solve configuration management problems for rapid delivery of changes and quality for complex Hadoop big data analytics and other systems on which the company's phone and communications business depends.
Solution: The company selected Qubell (presently, Tonomi) autonomic application management platform.
Benefits: The company moved from an outdated version of Hadoop and gained application speed, quality, and reliability with Qubell self-service. Teams spin up tests in days, not weeks, and deploy on Amazon cloud for agility in a dynamic market. Data analytics enable insight into phone and communications performance and usage.