Phones and internet: Your rights – Lesson 5: Where to go for help
Where to go for help if youhave a problem Developed By by
ProblemsIf you are having problems with:•A bill•Not understanding why your bill is large•If you think the company is charging you more money than what you agreed to pay
You can contact theTelecommunicationsIndustry OmbudsmanPhone: 1800 062 058It is a free and independentservice.They can arrange for you to talkto an interpreter and they haveinformation in languages otherthan English.The website is www.tio.com.au
What is an Ombudsman?The Telecommunications Industry Ombudsman is afree and independent service, that can help youresolve a problem with a telecommunicationscompany. The Ombudsman is like a referee.
What the Telecommunication Ombudsman will ask you to do?They will ask you for details of the problem. They will askif you have already tried to contact the company to solvethe problem.
If you need help to do thisThese people can help you speak to the company and alsohelp you to talk to the Telecommunications IndustryOmbudsman:•A Settlement Worker•A Case Worker•A Community Guide•Community Legal Centres - http://www.naclc.org.au/•Financial Counsellors - 1800 007 007http://www.financialcounsellingaustralia.org.au/