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VBS IT Services - Managed Services - 24/7 Helpdesk

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Technology Changes, You Need an IT Team You Can Trust. Help is Here. VBS is committed to providing IT solutions that will make your business more efficient and take away the stress of badly performing computers. With our consultants on your team, you'll have the luxury of time and resources to focus on your business growth.

Contact us for a free 15 minute over the phone consultation scheduled on our website at: www.vbsitservices.com

Published in: Technology
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VBS IT Services - Managed Services - 24/7 Helpdesk

  1. 1. Who we are • Could and Managed Services provider since 2007 • Leadership team with more then 20 years experience • Provider of IP PBX phone systems, VoIP communications & computer networking technology solutions • Exclusive technology focus on IP voice & data networking • 24X7 network monitoring & automated managed IT services • 24/7 Help Desk – responsive 98% 1st call resolution Voice & Data Collaboration Solutions Experts
  2. 2. Mission Statement Help our clients succeed by offering technology solutions that improve productivity & reduce costs, build strong loyal customer relationships by providing value, ease of doing business & most importantly, be responsive to customer needs. Our philosophy is, “Customers for Life”
  3. 3. Products  Phone systems – Avaya IPO, Hosted Cloud PBX  Phones & Accessories – Polycom, Plantronics, etc.  Call recording solutions – UC, VoIP on premise or Cloud  Call Center Software & Reporting Solutions  Computer Hardware – HP, Cisco, IBM, Lenovo  Software Products – Microsoft, Sage, Cloud, Office 365 More then 500,000 product SKU’s Our Customers have needs. We have solutions. Lots, and lots and lots of solutions.
  4. 4. Services  Proactive 24X7 network monitoring & automated managed services  24/7 Help Desk support - Fixed Cost with Unlimited Calls  VoIP Phone systems – installation/maintenance service  Voice & Data cable installation  Phone lines, High Speed Internet & VoIP lines  Network Security Implementation and Support Services Single Provider for all you technology needs.
  5. 5. Your IT Helpdesk Support  Support and maintain your entire Organization Remotely  24x7 Phone Support  24x7 Chat Support  Remote Server & Network Remediation  State-Of-The-Art Trouble-Ticketing System  Automated Escalation Process All for One Fixed Monthly Cost! •Speed to Greet – 60-90 seconds •(“Live Chat”) Average 5-7 seconds or almost No Wait) •Ticket resolution 60 - 120 minutes
  6. 6. Some of Our Customers
  7. 7. What are Customers Saying We switched to VBS for both our IT and phone system support needs, and are so glad we did. Every person we have dealt with so far has been professional, supportive, and - a bonus - fun to work with. I appreciate their willingness to go the extra mile in providing moral as well as technical support. Their Help Desk team is also a nice addition to the process, assisting us immediately… We also appreciate their training us on everything from setting up our phones to learning about features in our systems of which we may not be aware. We look forward to building a lasting relationship with VBS for years to come, and recommend them highly. React, Cynthia T. I would like to nominate VBS Inc. for the Outstanding Service Provider award. Your team took the time to understand our business and delivery a solution that works perfectly for us. In making the decision to upgrade our telephone and network systems, it was important that the solution was scalable, able to grow with our business and flexible to allow our staff to work remotely. This decision alone has saved us a tremendous amount of time and money. Dr. Arya, Arya & Sher Barristers & Solicitors The support technicians were very quick to respond to our needs and the service was brilliant. We are very pleased… Michael Kors Co., Jennifer
  8. 8. Thank you! B. 416-900-6852 TF. 1-877-709-2656 E. sales@vbsitservices.com www.vbsitservices.com Have questions? We’ll be glad to help.

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