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Vertex | Key Corporate Facts 2011


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Vertex is a leading BPO and Customer Management Outsourcer. It operates across a wide range of market sectors and geographies delivering exceptional customer experiences and winning outcomes for clients.

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Vertex | Key Corporate Facts 2011

  1. 1. Helping clients unlock the value of 75 million customers globally... Vertex is a leader in BPO and customer management. We Key operate across a wide range of industries and geographies, Facts delivering exceptional customer experiences and winning outcomes for clients. Global Reach BPO & Customer Management 15,000 employees in 80+ offices End-to-end front and back office and operations in the UK, India, US, managed business and customer Canada, and Australasia. Supporting care processes/services. 75 million customers globally. IT Applications & Services Clients Broad solution set of applications, Our industry focus is utilities, public software solutions, products and sector, financial services, media, professional services. travel, telecommunications and retail, Consulting & Analytics where we provide award-winning Advisory services that leverage customer experiences and valuable Vertex’s sector expertise and our client outcomes.Supporting analytics capability that supports data-driven outcomes for our clients.75 millioncustomersglobally
  2. 2. • Customer management operations - delivering exceptional customer experiences • Consulting services - driving improvements in our client’s operations • Data analytics - improving targeting 45 million and customer service • Enabling technology - IT, telephony, documents multi-channel technology printed & despatched every year 45 million inbound calls $2.8 bn annually payment transactions processed Capabilities and the customer lifecycle We create value for our clients, and the interactions they have with their customers, through effective customer experience management. Our innovative solutions aid retention and help clients reduce costs by effective channel management: • Customer acquisition • Customer satisfaction • Cost to serve • Cross-sell/upsell • Customer retentionTo find out more about how wecan help your organisation