Veritiv and the APPA have partnered to deliver professional development and training to educational facilities professionals. In this seminar we will identify critical elements of the ISSA Cleaning Industry Management Standard (CIMSGB). CIMS-GB quality management principles are designed to create operational excellence. Participants will learn how the elements of the standards can be used as a tool for evaluating and improving service delivery, benchmarking, and zero-based workloading. Learn more about Veritiv's facility solutions for higher education professionals at veritivcorp.com/ssc.

2. Workshop Topics
• Quality Management Principles for
Cleaning Operations
• A Case Study – Daylight Cleaning
Cost Savings*
• Daylighting Reflective and Energy Savings*
• Reducing Flooring Installation Cost and
Quicker Occupancy*
*Presented by Armstrong Flooring, Workshop Co-host.

3. Quality Management Overview
In this seminar we will identify critical elements of the ISSA
Cleaning Industry Management Standard (CIMSGB).
CIMS-GB quality management principles are designed to
create operational excellence.
Participants will learn how the elements of the standards
can be used as a tool for evaluating and improving service
delivery, benchmarking, and
zero-based workloading.

4. Presenter
Dave Frank is the president of the American Institute
for Cleaning Sciences (AICS), an independent third-
party accreditation organization that establishes
standards to improve the professional performance
of the cleaning industry. With more than 39 years of
experience, David is the leading authority in the
industry, serving facility service providers,
distributors and manufacturers.
He is an active member and frequent speaker for
ISSA, APPA, EPA and the U.S. Green Building
Council. He has designed educational programs to
promote occupational development and best
practices for the foremost companies in the cleaning
industry.

5. Workshop Details
Tuesday, June 23, 2015
10:00am – 2:00pm
Manhattan College
Kelly Commons4
A&B
4513 Manhattan College Parkway
Riverdale, NY 10471
Monday, June 22, 2015
10:00am – 2:00pm
University of Pennsylvania
Singh Center for Nanotechnology,
Glandt Forum Room
3205 Walnut Street
Philadelphia, PA 19104
Learn more about
Veritiv’s Smart and Sustainable Campus program
APPA Membership
not required!!!