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Ventana research Top Five Trends in Employee Experience


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This presentation was made by CEO and Chief Research Officer Mark Smith to the public on the Internet with head of Oracle HCM, Chris Leone.

Published in: Technology, Business
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Ventana research Top Five Trends in Employee Experience

  1. 1. © 2013 Ventana Research1 © 2013 Ventana Research Top 5 Trends in 2014 to Improve the Employee Experience Mark Smith: CEO & Chief Research Officer
  2. 2. © 2013 Ventana Research2 © 2013 Ventana Research2 Mark Smith CEO & Chief Research Officer Mark is responsible for the overall business and research direction of Ventana Research and drives the global research agenda covering both business and technology areas. He defined the blueprint and methodology for improving business by using benchmark research to provide guidance across people, processes, information and technology. Mark is an expert in enterprise software and business technology innovations including: business analytics, big data, cloud computing, business collaboration, mobile technology and social media. Mark started Ventana Research more than a decade ago; he has worked in the software industry for 25 years leading innovations in research and technology. Mark was rated the 2011 software industry analyst of the year by The Institute of Industry Analyst Relations (IIAR). Mark is also ranked as one of the top ten technology influencers in 2012 by Human Resources Executive magazine.
  3. 3. © 2013 Ventana Research3 © 2013 Ventana Research3 Employee Experience Matters
  4. 4. © 2013 Ventana Research4 © 2013 Ventana Research4 New Digital Employee Experience
  5. 5. © 2013 Ventana Research5 © 2013 Ventana Research5 Meeting Employee Expectations
  6. 6. © 2013 Ventana Research6 © 2013 Ventana Research6 Managing Employee Productivity
  7. 7. © 2013 Ventana Research7 © 2013 Ventana Research7 Managing Employee Productivity Key Drivers for Change • Improving employee productivity is top of mind in organizations today. • Employee productivity is the top benefit seen for using human capital analytics. • Demand for further productivity is spurring new technology investments in 63 percent of organizations.
  8. 8. © 2013 Ventana Research8 © 2013 Ventana Research8 Managing Employee Productivity Technology Must Be: Simple Relevant Role Useful Intelligent
  9. 9. © 2013 Ventana Research9 © 2013 Ventana Research9 Optimizing Employee Recognition Recognition Retains • Employees that are recognized are more engaged and are more likely to be retained. • Recognizing great work accomplished can increase the acknowledge of a great workplace. • Utilizing social collaboration can digitize recognition and spread the word quickly.
  10. 10. © 2013 Ventana Research10 © 2013 Ventana Research10 Optimizing Employee Recognition Recognition and Rewards: • Overall a little over a third (36%) of businesses currently use business or social collaboration technology. • Collaboration was the number one rated technology area to improve use of human capital. • Social recognition and use of badges and rewards are advancing dramatically. • Incentives and rewards are critical metric (67%) for business. 74%37% Discussion forums 69%24% Twitter-like capabilities 72%20% Social recognition 61%16% Facebook abilities 52% Badges & Rewards Plan to useCurrent Deployment 11% Source: Ventana Research Human Capital Analytics Benchmark Research
  11. 11. © 2013 Ventana Research11 © 2013 Ventana Research11 • Provide methods to line of business to engage recognition programs. • Allocate budget for social recognition and advance employee satisfaction. • Consider social collaboration methods to provide recognition and rewards. Optimizing Employee Recognition
  12. 12. © 2013 Ventana Research12 © 2013 Ventana Research12 Impacting Employee Quality of Life
  13. 13. © 2013 Ventana Research13 © 2013 Ventana Research13 Impacting Employee Quality of Life
  14. 14. © 2013 Ventana Research14 © 2013 Ventana Research14 Impacting Employee Quality of Life New Mobile Technology • Wellness initiatives can now are mobilized and accessible at anytime. • Find methods to assist employees across their work – personal life. • Provide methods to communicate critical notifications that are not overwhelming.
  15. 15. © 2013 Ventana Research15 © 2013 Ventana Research15 Impacting Employee Quality of Life Engage and Satisfy • Employee satisfaction is critical metric to 71 percent of organizations. • Look for methods to help employees engage their work with others and support their tasks. • Make it easier to increase satisfaction by empowering employees to achieve their role and goals.
  16. 16. © 2013 Ventana Research16 © 2013 Ventana Research16 Innovation to Increase Engagement
  17. 17. © 2013 Ventana Research17 © 2013 Ventana Research17 Innovation to Increase Engagement Technology Innovation • Embrace need to support Mobile Technologies • Make it simpler to get to technology through Cloud Computing • Engage workforce through use of Social Collaboration • Empower employees to be smarter through Human Capital Analytics • Gain new insights through Big Data investments
  18. 18. © 2013 Ventana Research18 © 2013 Ventana Research18 Mobilizing and Socializing the Workforce 70% Nearly three-fourths of businesses say they are using mobile technology today. • Only a small group (6%) intend not to use it • 82% of mid-sized businesses by rev. use mobile 64%Nearly two thirds of organizations feel confident in their organizations ability to use mobile technology. Source: Ventana Research Business Technology Innovation Benchmark Research
  19. 19. © 2013 Ventana Research19 © 2013 Ventana Research19 Mobilizing and Socializing the Workforce Faster response to opportunities and threats 39% Better communication and knowledge sharing 62% Increased productivity 39% Engaged and retained workforce 32% Improved efficiency of business processes 29% Source: Ventana Research Business Technology Innovation Benchmark Research
  20. 20. © 2013 Ventana Research20 © 2013 Ventana Research20 Mobilizing and Socializing the Workforce Social Reality Today: • Up to 25% of employees were identified for promotion using internal social media software. • Nearly half (46%) of respondents use social media either daily, weekly, or monthly. • Nearly one-third of the respondents say that internal social media software do not impact the talent management costs. 81% 75% 67% 58% 49% Source: Ventana Research Social Recruiting Benchmark Research Top five benefits realized from social collaboration for recruiting: Identify new talent pools Competitive Advantage Improve Recruiting Process Improve Pipeline Development Improve Quality of Hire
  21. 21. © 2013 Ventana Research21 © 2013 Ventana Research21 Top Five Trends in Employee Experience Managing employee productivity and developing leaders Optimizing employee recognition programs Impacting employee quality of life and experiences Innovation that increases employee engagement Mobilizing and socializing the workforce 1 2 3 4 5
  22. 22. © 2013 Ventana Research22 © 2013 Ventana Research22 Questions? Twitter @ventanaresearch LinkedIn Blog
  23. 23. © 2013 Ventana Research23 © 2013 Ventana Research Top 5 Trends in 2014 to Improve the Employee Experience Mark Smith: CEO & Chief Research Officer