1.
GYMM BOXX
CASE STUDY
HEALTH & FITNESS
Working It Out in the Cloud
GYMM BOXX started in 2010 with a single branch in Bedok
Reservoir. As the first premium gym to offer affordable pricing in
Singapore, their popularity meant they quickly expand into a multi-
outlet business.
Successfully operating six branches across Singapore, GYMM BOXX saw
the need to optimise and innovate the way they managed their business.
Partnering with Eisol, a certified Vend Expert and cloud solutions
provider, they developed a complete solution to help manage their
business - through a seamless and customised integration with Vend.
What.
GYMM BOXX realised their business had outgrown the point-of-sale
system they had originally implemented. With six branches across
Singapore and plans to expand into a franchise model, they needed a
tool that could grow with their business.
The company reviewed various POS solutions, and decided that
Vend was the best fit for them, but with requirements for membership
management they needed a customised solution. The Vend team
partnered GYMM BOXX with local Vend expert, Eisol, to help them build
a system that worked for all parts of their business.
Country: Singapore
Industry: Health & Fitness
Integrations: Custom
Expert Partner: Eisol
Customer Since: May, 2013
Website: www.gymmboxx.com
“What I like about Vend is
that it’s always improving
just like our business. With
new features to help us
grow and provide better
customer experience.
I would definitely
recommend Vend for multi-
outlet retailers because it
allows you to seamlessly
manage your business as
a whole, from one central
system.”
UMAR FARUQ
GENERAL MANAGER
GYMM BOXX

2.
GYMM BOXX
CASE STUDY
HEALTH & FITNESS
How.
GYMM BOXX needed a truly comprehensive solution - something that
couldn’t be found in any single product. So, the team at Eisol took on
the challenge to build one. They created a membership management
application that would seamlessly integrate with the Vend platform
and increase efficiencies in:
• Managing memberships and selling merchandise
• Consolidating sales reports across the branches
• Monitoring sales performance
• Tracking inventory to prompt stock replenishment
MEMBERSHIP MANAGEMENT SYSTEM:
Using Vend as the foundation for building an integrated solution, Eisol
created a new membership management system from scratch. Kelvin
Low, Partner at Eisol, worked closely with Umar Faruq, General Manager
at GYMM BOXX, to conceptualise the workflow behind the application.
GYMM BOXX’s custom system captures new member information
from Vend and tracks customer activity. Using a unique membership
number, the system recognises each time a customer checks in at a
GYMM BOXX branch as well as the validity of that membership.
VEND IMPLEMENTATION:
With six locations to set up on the new system, GYMM BOXX relied
on Eisol’s expertise to make sure the technology was correctly
implemented and that staff were fully onboarded. Without disrupting
the business, Kelvin installed Vend across all branches and provided
customised training for key staff members.
“We were a bit
apprehensive about how
difficult it would be to set
up the new system, but it
was so easy working with
Eisol. Having them set it all
up really took the headache
out of the transition. Kelvin
made sure we had exactly
what we needed to enhance
our business with Vend.”
UMAR FARUQ
GENERAL MANAGER
GYMM BOXX

3.
GYMM BOXX
CASE STUDY
HEALTH & FITNESS
Results.
GYMM BOXX saw the benefits of running their business on the cloud
from the moment the solution was in place. The ability to monitor
real-time sales performance from his smartphone meant Umar could
manage the business from almost anywhere. Vend’s ease of use
and Eisol’s effective training also allowed the GYMM BOXX team to
quickly adopt the new system.
Within the first few months of using Vend, they saw real impact:
Making the switch to Vend allowed Umar and his team to focus on
what’s most important - running one of the best gyms in Singapore.
Taking away worries around operational inefficiencies, GYMM BOXX
can now look into expanding their brand into a franchise model.
1 Day of work saved every week
Consolidating sales reports, which used to take an entire
day, now take just a few minutes.
Inventory wastage reduced to 0
Each branch manager can track their exact stock levels
and know exactly when to restock, thanks to Vend’s
integrated inventory management.
Fully integrated operations
The business runs more smoothly and efficiently with all
its components connected around Vend as the central
system.
“Vend’s open API gives us
the freedom to be creative.
Instead of trying to work
around product limitations,
we’re able to build a proper
solution to close the gap
between systems. For
GYMM BOXX, Vend was a
perfect fit with our custom
membership management
system.”
KELVIN LOW
PARTNER
EISOL