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nv last Myths and Realities Malayalam DTP 25april

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nv last Myths and Realities Malayalam DTP 25april

  1. 1. 0 ISO 9001:2008 anYybpw bmYm¿∞yhpw MORNING STAR MANAGEMENT SERVICES 98, “Sivam”, Rose Gardens, Shornur Road, Near Girija Theatre, Thrissur – 680 022 E-mail: - morning@bsnl.in Phone: - 0487 – 2320365, 2321998 Mobile: - 98470-41681 93885-51992
  2. 2. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 1 INDEX SI NO. Chapters Page No: 1 BapJw 1 2 ISO s kw_‘n®v 5 3 D]t`m‡mhns‚ AhImi߃ 14 4 D]t`m‡mhnv GsX¶nepw XcØn¬ ]cmXn Ds WvS¶n¬ F¥mWv sNtø WvSXv 16 5 ISO 9001 s‚ I®hS t´ßƒ 17 6 AwKoImcw e`n®n´p≈ ÿm]ßfpambn CSs]Sp∂Xns‚ KpW߃ 19 7 temIØn¬ ISO s‚ {]m[myw 21 8 a‰p kmayap≈ Ãm≥tU¿UpIƒ 23 9 n¿∆lW kwhn[mØns‚ {]m[myw 25 10 ISO 9001 tcJtcJtcJtcJ 28 note: ISO 9001:2008 Ipdn®v kmamy tNmtZymØc߃ D]e`v[amWv.
  3. 3. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 2 Ωƒ nXyhpw ]e ]cky߃ ImWp∂p “R߃ ISO 9001AwKoImcw D≈hcmsW∂v” AXpsImWvSp Xs∂ n߃°p Rßsf ]q¿Æambpw hnizkn°mw. RßfpsS D¬]∂hpw tkhhpw Hcp √ D¬∏∂Ønpw/tkhØnpw thsd ]pd¯vn¶pwAwKoImcw tS¬ Hcp Bhiyw A√. Sl No: anYy bmYm¿∞yw 1 ISO 9001Hcp D¬∏∂ KpWta∑ km£y]{XamWv KpWta∑ kwhn[mØnep≈ amZWvUw. 2 √ Hcp D¬∏∂w/tkhØnv ISO 9001s‚ AwKoImcw am{Xw BhiyamWv Hcp √ DØchmZnØzw D≈ amtPvsa‚pw BhiyamWv. 3 Bcv AwKoImcap≈hcmsW∂v AhImis∏Sp∂pthm, AhcpsS ssIøn¬ X°Xmb tcJIƒ DWvSmtIWvSXmWv sk¿´n^n°‰v, hym]vXn (kvtIm∏v) Imemh[nbpw F√mw ]cntim[n°Ww. 4 GsX¶nepw Hcp LSIw (unit) _lp˛hn[ XeØnep≈ ÿm]Øn¬ AwKo Icn°s∏´n´psWvS¶n¬ a‰p F√m Xe ßfpw AXn¬ Dƒs∏´n´pWSv. A√. AXv Hmtcm LSIßfmbmWv (unit) sImSp°p∂Xv. 5 Cu AwKoImcw Hcp]mSv ImetØ°v D]tbmKn°mw. A√, 3sIm√amWv CXns‚ Imemh[n t]mcmØXnv, F√m sIm√hpw XpS¿®bmb ]cntim[, AwKoImcw Xcp∂ A[nIrX¿
  4. 4. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 3 SØp∂XmWv. 6 F√m AwKoImcw Xcp∂ A[nIr X¿°pw Htc nehmcap≈h¿ BWv. 2-3 AwKoImcw Xcp∂ A[nIrX¿°v am{Xta √ ÿmw D≈q. 7 Fs‚ hnt{IXmhv Hcp √ Db¿∂ nebnep≈ A[nIrX¿X∂ km£y]{Xap≈h¿ BbXpsIm WvSv Ah¿°p √ KpWta∑m kwhn[mw DWvSmIWw. Hcp ÿm]w G‰hpw √ AwKoImcw e`n®Xmbmepw AXn¬ hfsc tamiw kwhn[mw DWvSmImw. 8 Hcp k¿°m¿ ÿm]w hIp¸v ISO 9001 AwKoImcw D≈XmsW¶n¬, AhcpsS F√m tkhßfpw D]tbmKn°m≥ Ffp∏ap≈ t]mse BIpw. k¿°m¿ ÿm]߃ AwKoImcw hmßp∂Xv H∂p¶n¬ Hcp a{¥nbpsS hmin°v As√¶n¬ Hcp Xe∏Øp≈ ta[mhn°mbn FSpØn´v, AwKoImcw In´nbXnptijw AXns XpS¿∂nse¶n¬ AwKoImcw jvSs∏Sm≥ km[yXbp WvSv. Hcp h¿jØnp≈n¬. (an¡hmdpw) Fs‚ Hcp ]cnNbØnep≈ hyhkmb ÿm]w AwKoImcw Hcp amkØnpÅn e`n®p. t]mcmØXnv k¿°mcns‚ klmb[hpw e`n®p I¨k¬´‚pw HmUn´dpw Htc Bfmbncp∂p. R߃ n߃ ]d™ Hcp Imcyßfpw Aph¿Øn®n´n√ ,klmb[w Xcp¶ k¿°mdns‚ A[nIrX¿ HmUn‰v SØp∂ team s‚ AwKw Bbncp∂p. “R߃ F¥nv n߃ ]d™ F√m Imcyßfpw Apkcn°Ww?” F∂v Hcp sNdnb fan D WvSm°p∂ ÿm]Øns‚ DSaÿ≥ RßtfmSp tNmZn®p.
  5. 5. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 4 ΩpsS cmPyØn¬ S°p∂ ImcyßfpsS Ahÿ CXmWv. ISO 9001bqWn‰n¬ AZvtZlØns≥d Afnbs≥d ÿm]Øn¬ S∏nem°nsImWvSncn°ptºmƒ AXnSpØv ÿnXn sNøp∂ AZvtZlØns‚ kz¥w bqWn‰ns Ipdn®v ]d™XmWv. IqSpX¬ hnhc߃°v hmbn°q. . .
  6. 6. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 5 2. ISO s Ipdn®v ISO F∂m¬ International Organisation for Standardisation, 1947¬ Switzerland Geneva ÿnXn sNbvXncn°p∂p. 91 cmPy§Ä CXn¬ Dƒs∏´n´pWvSv. ISO 180 ¬ AXnIw kmt¶XnI kanXnIfpWvSv. AXn¬ hyhkmb ÿm]hpw DXv]∂hpw Dƒs∏´ncn°p∂p. Cu kmt¶XnI kanXnIƒ AhcpsS ]camh[n Bhiy߃ ndth‰m≥ {ian°pw. Cu Ãmt‚¿Uv A¥mcmjv{S XeØn¬ I®hShpw kmt¶XnI XS€ßfpw n¬°m≥. ISO D¬]∂Ønpw thWvSnbp≈ ]e amZWvU߃ (Standard)sImWvSph∂n´pWvSv. 2.1 ISO 9001amZWvUw XpS¿®bmbn´p≈ A`nhyZv[n°p≈ Ãmt‚¿Uv BWv ISO 9001 Quality Management Quality Assurance pw (KpWnehmc n¿∆lWw) ISO 9001 Ãmt‚¿Uv n¿hN hpw ISO 9004 Ãmt‚¿Uv am¿§n¿t±iw Xcp∂XmWv Hcp ÿm]w ISO mbn Certifying GP≥knbpambn _‘s∏´m¬, Ah¿ DSsXs∂ AhcpsS kwhn[msØ kw_‘n®v aqey n¿Æbw SØpw. ISO 9001 ambn s]mcpØs∏´m¬ Ah¿°v X°Xmb km£y]{Xw (Certificate) ¬Ip∂XmWv. 2.2 B¿°v Apply sNømw GsXmcp D¬∏∂w DWvSm°p∂XpambXpw/tkhw sImSp°p∂Xpamb ÿm]߃°v At]£n°mhp∂XmWv.
  7. 7. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 6 _m¶pIƒ, Bkv]{XnIƒ, hyhkmb ÿm]߃, hnZym`ymk ÿm]߃ Ch¿s°√mw At]£n°mhp∂XmWv. 2.3 ISO 9001 Certificate s‚ KpWw sNdpXpw CSØchpamb Bbp≈ ÿm]߃°v A{X brand image DWvSmIp∂X√. AØcw ÿm]߃°v AhcpsS a€pIfn¬ Hcp i‡n BXvahnizmkw GIp∂XmWv ISO 9001. CXv G‰hpw A[nIw tbmPn®Xvv Icm¿ AhÿbnemWv. India ¬ k¿°m¿ BWv G‰hpa[nIw hmßp∂Xv, a‰p s]mXp taJem ÿm]߃ ]tWvS ISO 9001 Vendor evaluation CXnmbn Register sNbvXn´pWvSv kzImcy ÿm]Ønepw Ipd®p kabØnp≈n¬ Cu Ahÿamdp∂X√. A¥cmjv{S hn]Wnbn¬, Ib‰paXn°v ISO 9001 km£y]{Xw AXymhiyamWv. a‰p ISO 9001 Registration s‚ KpW߃ 1. A[nImcnIfpsS NpaXebn¬ kv]jvSX. 2. hn]Wnbnse sa®s∏´ km∂n[yhpw {]XnOmbbpw. 3. jvS]cnlmcw Bhiys∏´p D]t`mIvXmhv hcp∂ tImSXn hyhlmcßfn¬ tcJIfpw {]amWßfpw ]mIamb √coXnbn¬ sXfnhmbn apt∂m´pshbv°mw. 4. ]ckyØnepw aÁpw AwKoImcw D≈ am¿°v D]tbmKn°mw. 5. D]t`mmIvXr ÿm]Øns‚ hnhn[Xc Bh¿Øn®p≈ ]cntim[Iƒ (_ø¿/HmUn‰v) Hgnhm°m≥. 6. KpWta≥asb kw_‘n°p∂ {]ivßsf IWvSp]nSn°mw.
  8. 8. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 7 7. BZy L´Øn¬ Xs∂ sX‰pIƒ XSbm≥ ]‰pw. 8. sX‰pIƒ Bh¿Øn°msX Ccn°m≥ klmbn°pw. ISO 9001 ¬ °qsS ÿm]߃°p hfsc A[nIw Db¿® h∂n´pWvSv. ISO 9001s‚ e£y߃. 1. D]t`m‡mhns‚ kwXr]vXn nehmcØnepw ]ns∂ Af∂dnbmhp∂ kqNnIIfnepw (Indicators) 2. D¬∏∂߃ DWvSm°p∂Xns‚ sNehpIƒ Ipd°mpw, D¬]mZw Iq´mpw. 3. B¥coI BibhnnabØns‚ aqeyw Iq´mpw. 4. {]Xy£Ønepw A√msXbpapff hym]mc ÿm]Øns‚ _nknkvv {]ISw sa®s∏SpØm≥ DZm: Analogic Technomaties (AhcpsS b{¥ßfpsS AhbpsS `mcw 25% Ipd°mpw AhbpsS Nnehv 15% Ipd°mpw Ign™p QMS eqsS. C{]Imcw Ah¿°p hn‰phchv 5 aSßv Iq´mmbn : 2 h¿j߃ sIm WvSv. Essennar Transformer ÿm]w, Transformer IfpsS design, manufacture, installing & Services SØp∂ ÿm]amWv. Ah Power Transformer, Distribution Transformer IfpsS D¬]mZamWv SØp∂Xv. Ah¿°p 7 aSßv hn‰phchv Iq´mmbn km[n®p 18 amkw sIm WvSv ISO 9001s‚ klmbØm¬ M/S Aurbindo Pharma Ltd. Hcp Pharmaceutical ÿm]w AhcpsS Ib‰paXn 5 cmPyßfn¬ n∂v 102 cmPyßfnte°v 3 h¿jØnp≈n¬ km[n®p.
  9. 9. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 8 ISO 9001 Certification Dƒs∏´n´p≈ Imcy߃ 1 Gap Analysis : AhnsS Ct∏mƒ nehnep≈ amZWvU{]Imcap≈ ÿm]Ønse nehnep≈ t]mcmbvaIƒ Quality Management Is WvSØpI. 1. Orientation Training : ÿm]Ønse D∂Xta[mhnIƒ°p≈ ]cnioew 2. System Documentation : Quality Manual epw Quality Record s‚ bpw DWvSm°¬. 3. System Implementation : Quality Manual s‚ {]Imcw D≈ KpWta∑ kwhn[mw {]tbmKØn¬ sImWvSphcnI. 4. Company Wide training : ISO 9001 Clause Iƒ, Quality Control Technique KpWnehmc HmUn‰pIsf Ipdn®p t_m[h¬Icn°pI. 5. B¥cnI ]cntim[ : XpS¿®bmbn´p≈ KpWta∑ kwhn[mØns‚ ]cntim[bpw AXns‚ sX‰pIƒ XSbepw. (Internal Audit) 6. Pre Assessment : BZy HmUn‰v Certificate sImSp°pw GP≥knbpw AsX XpS¿∂v AhbpsS sX‰p XncpØepw 7. Final Assessment : Certificate v thWvSnbp≈ ]cntim[bpw AXv ¬Imp≈ ip]m¿ibpw 2.5 sNehns‚ {]apJ LSI߃ ISO 9001¬ 3 ap≥ncbnep≈ sNehv hcp∂ Imcy߃ Xmsg ]dbp∂p 1. Afh v D]IcWßfpsS calibration sNeh v. 2. ]pdØpn∂p≈ Consultant v sImSpt° WvS XpI.
  10. 10. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 9 3. Certifying agency °v sImSpt°WvS XpI. Cu XpI Hmtcm ÿm]ßfpsS hen∏w Apkcn®v Xocpamn°s∏Spw Calvcutta ¬, Hcp sNdnb 20 BfpIƒ D≈ ÿm]Øn¬ samØXnep≈ Nnehv 1.0-1.5 e£w BWv. 2.6 (Consultant) am¿Kn¿t±iIs Xncs™Sp°¬ ~ Hcp hn[w ÿm]ßfn¬ IWvSphcp∂Xv Bh¿Øn®v Htc Consultant s BWv. ]n∂oSv Adnbm≥ CSbmbn, govt GP≥knIƒ ÿm]ßsf kzm[on®v Ah¿ ]dbp∂ Consultant s Xncs™Sp°m≥ ]dbp∂Xmbpw. Cu k¿°m¿ ÿm]߃ Cu ÿm]ßtfmSv GXv Certification body s Xncs™Sp°Ww F∂v ]dbp∂pWvSv. Certification {]{InbIƒ tIhew ]Ww sImSp°¬ {]{InbbmbnØo¿∂n´pWvSv. CØcw ÿm]߃ AS®p]q´pIbpw sNbvXn´pWvSv.(Certification e`n®n´v 6 amkØnp≈n¬.) Ah¿ QMS Certificationv thWvSn am{Xap≈X√ F∂v a€nemt°WvSXmWv. Hcp DNnXamb Consultants Xncs™Sp°m≥ thWvSnbp≈ ImcW߃ Hu]NmcnI hnZym`ymk tbmKyX 1. tkh߃°v, km[mcW tbmKyX aXnbmhpw. G‰hpw Npcp°w {KmPpth‰v/Untπma Quality Assuranic & Management ¬ F≥Pnobdnwßn¬ thWvSXmWv. (CXv {]apJ C¥ybnep≈ ÿm]߃ degree/diploma tImgvkpIƒ Quality Management ¬ SØp∂pWvSv)
  11. 11. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 10 ISO 9001Statistical Techniques (SQC, SPC, Design of Experiments) Ipdn®p≈ Adnhv A√msX Adnhpw ttSWvSXpWvSv. 2. {]k‡amb Ap`h]cnNbw ISO 9001 Consultant v NpcpßnbXv 3 sIm√sØ {]hrØn ]cnNbw F¶nepw thWvSXmWv. NpcpßnbXv 2˛3 ISO 9001 Project DIƒ ]q¿ØnIcn®n´p≈ ]cnNbw thWw. Xns®m A√msXtbm Principal Consultant Bbpw. a‰p taJebn¬ D≈ {]h¿Øn ]cnNbØnsImfpw ISO 9001 D≈ ]cnNbw BWv IW°nseSpt° WvSXv. 3. {]amWw BWv IW°nseSpt°WvSXv. Xm¶fpsS Consultant BZy XhWsØ Quality Manual hpw Quality System Procedure Dw ]q¿Øn B°n XscWvSXmWv. CXv thKw ISO sImWvSphcm≥ klmbn°pw (99.99% CaseIfpw ofp∂Xv X°kabØv ]q¿ØnbmImØ {]amW߃ documentation sImWvSmWv) 4.k¿´n^nt°j≥ hsc°pw klmbn°p∂ Consultant s‚ Iøn¬ n∂v klmbw ÿm]Ønv AwKoImcw e`n°p∂Xphsc DWvSmbncn°pw F∂v Dd∏phcptØWvSXmWv. 5. ]mtIPv order Bbn sNømXncn°pI Nne GP≥knIƒ samØambn´p≈ ]mt°PpIƒ BWv sImSp°p∂Xv Consultancy °pw AwKoImcØnpw thWvSn. Cu
  12. 12. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 11 Ahkcßfn¬ nehmcw Ipd™ Consultancy bpw hne Ipd™ Certification e`n°mpw km≤yXbpWvSv. (Cu GP≥knIƒ°v A{X nehmcw D≈X√.) 6. k¿´n^nt°jv tijhpw tkh klmbw ÿm]Ønse F√m tPmen°mscbpw √ coXnbn¬ {]m]vXcm°pI nen¿Øp XnpthWvSn k¿´n^nt°js‚ tPmen Ign™Xnp tijhpw klmbw. 7. {]tXyIambn Xømdm°nb {]amW߃ Consultant s‚ e£yw A¥mcmjv{S XeØnep≈ BhnjvImc߃ {]tXyIambn Bhiys∏Sp∂ coXnbn¬ ÿm]߃°v am‰w hcpØpI. _nkn€n¬ Db¿® ¬Impw AhbpsS A`nhr≤n°mbpw thWvSn tPmen sNøvXpsImSp°pI AhbpsS nehnep≈ aqeyhpw i‡nbpw Xncn®dn™psImWvSv. 2.7 (Choosing a certifying agency) sk¿´nss^bnßv GP≥knsb Xncs™Sp°¬ Cu tPmenbpw hfsc A[nIw {]m[myap≈hbmWv. km[mcWbmbn nßfpsS hnZKv[D]tZiI≥ Hcp t]cv ]dbp∂XmWv ]Xnhv F∂m¬ nßfpsS a‰p Iq´pImcpambn H∂p BtemNnt° WvSXpWvS. AwKoImcw Xcp∂ GP≥knbpsS aqeyw. ISO 9001 Icm¿ Ahÿbn¬ BWv IqSpX¬ {]k‡amhpI (hnt{IXmhpw D]t`m‡mhpw XΩn¬) D]t`m‡m°ƒ°v √ coXnbn¬ Cu
  13. 13. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 12 AwKoImcw Xcp∂ GP≥kn kw_‘n®v Adnhv e`n°p∂XmWv. Cu AwKoImcw Ib‰paXn cmPyßfn¬ F{XtØmfw Xncn®dnbs∏Sp∂p F∂Xv as‰mcp Imcyw BWv. Ct∏mƒ hmßp∂h¿ a‰p cmPyßfn¬ n∂msW¶n¬, G‰hpw √Xv AtX cmPyØn¬ ∂mbn AwKoIcn°s∏´n´p≈ ]cntim[m GP≥kn Xs∂bmWv. kmºØnIhiw as‰mcp LSIw BWv. √ coXnbn¬ a’cw S°p∂Xnm¬ AwKoImcw tSp∂Xnp≈ ^okv √ coXnbn¬ Ipd™n´pWvSv. Nnet∏mƒ ]tcm£amb sNehv hcm≥ km≤yX DWvSv Nne kabßen¬ ]cntim[Iv thsd ÿeØn¬ n∂v FØntNcp∂XnpthWvSn. CØcw Nnehv. CØcw kmlNcyßfn¬ Cu BwKoImcØnp thWvSn NnehntSWvSn hcp∂ ]WtØImfpw IqSm≥ km≤yXbpWvSv. AXpsImWvSp Xs∂ Hcp ]cntim[I≥amcp≈Xmbpw AwKoImcw e`n®n´p≈ GP≥knsb kao]n°p∂XmWv √Xv. RINA, BVQI, DNV, TUV, IRQS CsX√mw Nne ISO 9001 AwKoImcw sImSp°p∂ C¥ybnse ÿm]߃ BWv. icnbmb AwKoImcw sImSp°p∂ ÿm]ßsf IWvSp]nSn°m≥ thWvSnbp≈ Nne amZWvU߃ hnizkvXXbp≈Xpw AwKoImcXzap≈Xpamb km£y]{Xw. NpcpßnbXv 25 ¬ ]cw cmPyßfn¬ {]h¿Øn°p∂Xpw. AwKoIcn °s∏´n´p≈XpambXmIWw. QMS ]›mØeap≈ ]cntim[I≥am¿ DWvSmIWw. ]cntim[I≥amcpsS ss]pWyw nc¥cw Db¿Øp∂h¿. km£y]{Xw Xcp∂ ÿm]Ønv cWvSn¬ IqSpX¬ cmPyßfpsS AwKoImcw e`n®n´pWvSmIWw.
  14. 14. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 13 IqSpX¬ {i≤ ap≥ncbnep≈ amtPvsa‚ns‚ ISaIsf Ipdn®mIWw. KpWta∑bw icnbmb coXnbn¬ ÿm]Øns‚ ]eXeßfnepw hnykn°s∏´ncn°p∂p F∂Xns‚ ]cntim[bv°v ap≥Xq°w sImSp°p∂h¿. kvYm]Ønse km[mcW tPmenbnte°v QMS s sImWvSphcp∂h¿. B¥cnI ]cntim[bpsS aqeyn¿Æbw sNøp∂h¿. ^e{]Zamb KpWta∑kwhn[mØnv ap≥Xp°w sImSp°p∂hcmbncn°Ww. ma am{Xamb SØn∏n√. ]cntim[bnep≈ kXykvv[X. tPmen sNøpv ]cntim[I¿°v AhcpsS taJebnep≈ {]hrØn ]cnNbw. tkhØnv aqeyh¿[hnepw IrXynjvTbnepw Du∂¬ ¬Ip∂h¿. tkhw BZyw ¬Impw em`w ]n∂oSv F∂p≈ XØzØnmWv {]m[myw. Ah¿ ¬tIWvSXv, Nn´bmbn ]cntim[ SØWw.
  15. 15. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 14 3. (Right of Customer)D]t`m‡mhns‚ AhImi߃ ISO 9001 XXz߃ Apkcn®v, D]t`m‡mhmWv ssZhw, Ch Xmsg ImWp∂ n_‘Ifn¬ {]Xn^en°p∂p, D]t`m‡mhn¬ {i≤ tI{µoIcn°pI D]t`m‡mhpambn Bibhnnabw, D]t`m‡mhns‚ BhiyßfpsS nco£Ww, D]t`m‡mhns‚ kwXr]vXn, sX‰p Xncpج. F∂nh ISO 9001 D]t`m‡mhnp ]q¿Æambpw AhcpsS Bhiyßsf Ipdn®v ]dbphmpw AXv hmßp∂tXm/DWvSm°p∂tXm Bb BfpIfn¬ n∂v AwKoIcn°s∏Smpw IgnbWw. CXmWv D]t`m‡mhns‚ BZysØ AhImiw. 1. (D]t`m‡m°ƒ°v) sX‰mb hmKvZmw sImSp°cpXv D]t`m‡mhmbn tkhØns Ipdn®p≈ F√m hniZhnhcßfpw Bibhnnabw StØWvSXmWv. GsX¶nepw Bhiy߃ ]q¿ØoIcn°m≥ DWvSm°p∂h¿t°m/hn¬°p∂h¿t°m ]‰msX DsWvS¶n¬ AXv ]dtbWvSXmWv. D]t`m‡mhns Hcn°epw sX‰mb thsd coXnbn¬ apt∂m´p t]mIm≥ AphZn°cpXv. 2. HmUdpIfn¬ am‰w hcpØmp≈ AhImiw Ft∏msg¶nepw D]t`m‡mhnv GsX¶nepw XcØn¬ AhcpsS Bhiy߃°v am‰w hcpØWsa¶n¬ D]t`m‡mhnv AXns Ipdn®v Xo¿®bmbpw Bibhnnabw SØmp≈ AhImiw DWvSv. kπb¿ AXv ]cntim[n°pIbpw Icmdn¬ am‰w hcpØpIbpw sNømw (]ckv]cw kΩXsa¶n¬.)
  16. 16. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 15 3. hnXcWIm¿°p ¬Inbn´p≈ D]IcW߃°p tISp]mSv kw`hn®n´psWvS¶n¬ AXns Ipdn®p Adnbmp≈ AhImiw D]IcW߃ km[mcWbmbn tPmen°mbn sImSp°p∂ km[߃ BImw. k_vtIm¨{SmIv‰dnp D]tbmKn°m≥ sImSp°p∂ D]IcW߃ BImw, Icm¿°m¿°p sImSp°p∂ tcJmNn{X߃, te_epIƒ, s]mXnbm≥ D]tbmKn°p∂ km[߃ F∂nh. 4. tkhtam/D¬∏∂tam hyXnbmap≈XmsW¶n¬ AXnsIpdn®v D]t`m‡m°ƒ°v Adnbmp≈ AhImiw Ft∏msg¶nepw D¬∏∂Xnv hyXnbmw DWvS, F∂v t_m≤ys∏´n´psWvS¶n¬ AXns Ipdn®v D]t`m‡mhnsv am‰sØIpdn®v Adnbn°m≥ _m≤yÿcmWv. 5. sImSp°s∏´ DXv∏w am‰phmtm ∂m°n In´phmtm D≈ AhImiw Hcp]t£ ¬°s∏´ hkvXpthm, tkhtam D]t`m‡mhns‚ BhiyIX ndth‰Ø° {]m]vXnbns√¶n¬, D]t`m‡mhnv AXv XcWw sNøphmmbn H∂pIn¬ At±lØnv hn¬]m¥c tkhamhiys∏Smw, As√¶n¬ n¿ΩmXmhns‚tbm hnXcW°mcs‚tbm ]°¬ n∂p DXv]∂w am‰n°n´phm≥ Bhiys∏Smw. 6. A`n{]mb w Adnbn°mp≈ AhImiw ISO 9001 F∂ Ãm≥tU¿Uns‚ BhiyIX Apkcn®v n¿ΩmXmthm As√¶n¬ hnXcW°mcv D]t`m‡mhntmSv Ah¿°v ¬Inb tkhsØ ]‰nbp≈ A`n{]mbw Adnbn°Ww.
  17. 17. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 16 4. D]t`m‡mhns‚ GsX¶nepw XcØn¬ ]cmXn DsWvS¶n¬ F¥mWv sNtøWvSXv? Hcp D]t`m‡msh∂ nebn¬ GsX¶nepw XcØn¬ hnja߃ DsWvS¶n¬ AXv DWvSm°p∂tXm/hnXcWw sNøp∂tXm Bb BfpIfn¬ n∂v AXv Xo¿∏m°m≥ D≈ AhImiw DWvSv. AwKoImcw e`n®n´p≈ ÿm]w AXv ]cnlcn°m≥ thWvS S]SnIƒ H∂pw FSpØn´ns√¶n¬ Ah¿°p e`n®n´p≈ AwKoImcw jvSs∏Sm≥ km≤yXbpWvSv. CXv S∏m°m≥ Hcp ]cmXn AwKoImcw sImSp°p∂ DSakvY¿°v, National Accreditation Council te°v S]SnIƒ°mbn sImSp°mhp∂XmWv. AwKoImcw sImSp°p∂hcpw, Accreditation Council D≈hcpw Hcp ImWn°¬ tm´okv ÿm]Ønte°v sImSp°p∂XmWv. Cu ÿm]w Xr]vXn A√mØ adp]SnbmWv ¬°p∂sX¶n¬, Ch¿°p e`n®n´p≈ AwKoImcw jvSs∏Sm≥ km≤yXbpWvSv. CXmWv Hcp D]t`m‡mhns‚ A[nImcw. DWvSm°p∂tXm/hnXcWw sNøp∂tXm Bbh¿ CXv tIƒ°p∂nse¶n¬ Ah¿°v AwKoImcw sImSp°p∂hsc Apkcnt® aXnbmIp≈q. (Website www.qci.org)
  18. 18. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 17 5. ISO 9001 t´ßƒ amhcminbpsS Bcw`w apX¬°v D]t`m‡r hnπhw hcp∂hsc I®hSØnep≈ GI hm°v “tIh‰v Fw]‰¿” F∂mbncp∂p. AXn¿Yw "D]t`m‡mhv PmKcqImbncn°" F∂mWv. hnev]°v tijw DXv]∂Xntm tkhØntm Fs¥¶nepw XIcmdp IWvSm¬ AXnv hn¬]°mcp aosX ]cmXn NpaØphm≥ Ignbn√. AXnm¬ D]t`m‡mhv DXv]∂w hmßptºmƒ Bhiyamb {i≤sNepØWw Npcp°Øn¬ A°mew I®hS°mcs‚ hn]Wnbmbncp∂p.C∂sØ Cu hnhckmt¶XnI bpKØn¬ ap°v Aßsbp≈ A∂sØ Ahÿ ANn¥obamWv˛k¿°m¿ t]mepw Aßsbp≈ njvTqc≥amsc A∂v t{]m’mln]n®ncp∂p. [DZm:- C°mesØ China Bazar D¬]∂߃] Cu Ahÿ°p≈ GI t]mwhgnbmWv, ISO 9001 ,Icmdnte¿s∏Sp∂Xnp aps∂bpw Icmdnte¿s∏Sptºmgpw DXv]∂w As√¶n¬ tkhw ssI]‰p∂Xnp apºpw AXnp tijhpap≈ D]t`m‡mhns‚ XmXv]cy߃ ISO 9001 Dd∏p hcpØpw. AXnm¬ GsXmcp D]t`m‡mhpw hn¬]°mcs‚ ÿm]Øn¬ n∂pw BflhnizmktØmsS DXv]∂tam tkhtam ssI]‰pw, Fs¥∂m¬ ChnsS D]t`m‡mhns‚ XmXv]cy߃°mWv ap≥KW. D¬]∂w hmßp∂ ÿm]w F¥psNøWw?. a. D¬]∂w sImSp°p∂hsc Xncs™Sp°ptºmƒ Ah¿ F√m Bhiyßepw ndth‰p∂pWvtSm F∂v tm°Ww.
  19. 19. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 18 b. sImSp°p∂hcpw hmßp∂hcpw XΩn¬ Bibhnnabw StØWvSXpWvSv. c. D¬]∂Øns‚ kmw]nƒ, em_nep≈ kuIcy߃, D]IcW߃. ]m°v sNøp∂ coXnIƒ, te_¬ H´n°¬ F∂nh. d. ÿm]Ønse kp{][m {]{InbIsf AXv km£ys∏SpØpI. e. sImSp°p∂ Bƒ°mcpambn Icmdnp aps∂bpw, IcmdpS°p∂ kabØpw S]SnIƒ FSp°Ww, ssIøn¬ FØn°p∂ kabØpw kpXmcyamb coXnbn¬ sNtøWvSXmWv. f. hmßp∂hcpsS D]IcW߃, ]WnBbp[߃, tcJmNn{X߃, tcJIƒ F∂nhbv°v kwc£Ww ISO 9001AwKoImcap≈ ÿm]߃ sImSp°p∂XmWv. hmßp∂h¿ ]cntim[ SØnbXns‚ ^ew icnbmtWm F∂v ssIam‰Ønpaptº ]cntim[nt°WvSXmWv. g. hn‰pIgn™Xnv tijw D]t`m‡mhnv. GsX¶nepw XcØn¬ {]iv߃ DsWvS¶n¬ Hcp icnbmb coXn DWvSv CØcw {]iv߃ tcnSmmbn. hmßp∂h¿°v XnI®pw Dd∏v D≈XmWv AhcpsS XmXv]cy߃ F√m coXnbnepw AXv kwc£n°s∏´n´psWvS∂v Hcp hyhkmbØn¬ n∂v as‰mcp hyhkmbØnte°v sImSp°p∂ Ahÿbn¬ ISO 9001anIhpImWn°pw.
  20. 20. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 19 6. AwKoImcw e`n®n´p≈ ÿm]ßfpambn CSs∏Sp∂Xns‚ KpW߃ AwKoImcw e`n®n´p≈ ÿm]ßfpambn CSs∏Sp∂ D]t`m‡m°ƒ°v D≈ sa®ßƒ. 1. tkhtam D¬]∂Øns‚tbm hniZmwi߃ sX‰n[cn°mØ coXnbn¬ hy‡ambn D]t`m‡mhnv Adnbn°p∂Xmbncn°pw. 2. D]t`m‡m°ƒ°v GsX¶nepw XcØn¬ Bhiy߃ (AwKoIcn°s∏´) ÿm]߃°v ndth‰m≥ ]‰mØXmbn Ds- ¶n¬, ]q¿ØoIcn°m≥ ]‰mØ hmKvZm߃ sImSp°pIbn√. 3. Hm¿UdpIfn¬ GsX¶nepw am‰ßƒ DsWvS¶n¬ CsX coXn ApIcn°Ww. sImSp°p∂h¿ Hm¿U¿ Apkcn®v D]t`m‡mhns‚ Iøn¬ n∂v X°Xmb kΩXw hmßp∂XmWv sImSp°p∂Xnp aps∂ (DZm: tcJmNn{XßfpsS icnh°¬, kmºnƒ icnh°¬) 4. D]t`m‡m°fpsS F√m km[ßfpw √ coXnbn¬ kq£n°p∂XmWv. CXn¬ _p≤n]camb kzØpIfpw Imcyßfpw Dƒs∏Spw. (DZm-- drawing) 5. tPmen sNøp∂Xnmbn {]m]vXnbpw ss]pWyhpw D≈ BfpIsf G¿s∏SpØp∂Xmbncn°pw. 6. D]t`m‡mhpambn CSs]Sptºmƒ, AXn¬ hy‡Xbpw kpXmcyXbpw DWvSmIp∂XmWv. hn¬]Imcv sImSp°p∂ D]IcW߃ IrXyambn hcpØp∂XmWv. AfhpXq°ßfn¬ am‰w hcmsX Ccn°m≥.
  21. 21. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 20 7. D¬]∂hpw {]{Inbbpw ÿncoIcn°s∏´ncn°pw Hcp Dt±in®ImcyØnv hnizkn®v D]tbmKn°m≥ X°Xmbncn°pw. 8. F√m XcØep≈ ]cntim[bpw/sSÃpIfpw km[߃ sImSp°p∂Xnp apºmbn sNøp∂XmWv. 9. GsX¶nepw XcØn¬ D]t`m‡mhnv ]cmXnIƒ DsWvS¶n¬ AXns X≈nIfb- atm`mhØn¬ FSp°msX B ]cmXnsb kzoIcn®v AXnpkcn®v BXvam¿XvYambn apt∂m´v t]mhm≥ {ian°p∂XmWv.
  22. 22. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 21 7. temIØn¬ ISO s‚ {]m[myw Cu temIØn¬, kzX{¥yamb BtKmfoIcWw F∂m¬ a. cmPym¥cØn¬ BfpIfpsS k©mcw. b. kzX{¥yamb BibßfpsS AXn¿hcºpIƒ°v AXoXamb tZim¥cßfn¬ t]m°pw hchpw. c. kzX{¥yamb km[ßfpsS t]m°phchv. d. kzX{¥yamb ]WanS]mSv. e. kzX{¥yamb tkh߃ cmPy߃ XΩn¬ Sج. ÿm]߃°v Htc Hcp ImcyØn¬ ]nSn®pn¬°m≥ ]‰p∂Xv Fs¥∂m¬ D]t`m‡m°fmbo´v √ Hcp coXnbn¬ apt∂m´pt]mhpI am{XamWv D]t`m‡m°fpsS Bhiy߃°pam‰ßƒ DWvSmhmpw km[yXbpWvSv. Hcp ÿm]Ønv tcntSWvS {]iv߃ a. Ct∏mƒ nehnep≈ aXvkckvYm]w b. ]pXnXmbn hcp∂h aXvkckvYm]w c. D]t`m‡m°ƒ (customer) d. hn¬°p∂h¿ (supplier) e. ]Ic°m¿ (substitute) f. AptamZn°p∂h¿ (complementor) BZysØ 5 Imcy߃ Michael Porter s‚ 5 Forces model BWv F∂m¬ 6 asØ Andy Grove Intel ¬ D≈ hy‡n ]d™XmWv.
  23. 23. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 22 nen¬°p∂ hy‡n BWv a’cm¿∞n ]pXnbXmbn hcp∂ BfpIƒ Hcp ]pXnb Ip´nsb t]mse BWv aptº B hyhkmbßfn¬ S∂´p≈hsb Ipdn®v Nn¥n°mØh¿. [DZm Docomo mobile ,per second bill ] ÿm]Ønv `bs∏tSWvS thsd Hcp Imcyw Fs¥∂m¬ D]t`m‡mhnv hnesb Ipdn®pw aqeyØns Ipdn®pw ]ns∂ D]t`m‡mhv ΩfpsS {]{InbIsf kzbw sNøm≥ HcpºSp∂ Ahÿ. n߃ Ct∏mƒ ]q¿Æambpw Hcp hn¬∏°mcs Xs∂ B{ibn®m¬ ,Ωƒ AhcpsS ImcpWyØnemIpw. ]IcØnp sh°p∂ [DZm Ib‰p]mb πmkv‰n° v] km[߃ (substitute) DsWvS¶n¬ ΩpsS km[ßfpsS BhiyIXIpdbpw. D]t`m‡y AptamZkvYm]w (complementor) IqsS ÿm]w ΩfpsS D¬∏∂Xns‚ IqsS B D¬∏∂hpw tN¿Øv D]tbmKs∏SpØpw. (DZm: Hcp {_Uv DWvSm°p∂ ÿm]w & Pmw DWvSm°p∂ ÿm]w.) F√mXcØnep≈Xv IqSn tbmPn®v Hcp kΩ¿Zw GsXmcp ÿm]ØnepWvSm°pw. CXn¬ D]t`m‡mhnp≈ GI KpWw Fs¥∂m¬ tkh NnehpsImSp°p∂h¿°v AXv Db¿ØmXncn°mpw amdp∂ kmlNcyØnpw ]ns∂ tkhØns‚ Db¿®bv°pw C∂sØ temIØns‚ coXnbn¬ CsXmcp Anhmcyamb Xncn®p Hgp°mWv . CXv √ coXnbn¬ ISO 9001 AwKoImcw e`n®n´p≈ ÿm]Ønvv icnbmbn C°mcyØn¬ S]Sn FSp°mw. AXv √ coXnbn¬ hyhkmbØnv KpWw sNøpw.
  24. 24. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 23 8. a‰p kmayap≈ Ãm≥tU¿UpIƒ {Ia º¿ Ãm≥tU¿ Uv ap≥Øq°w {]tbmPw 1 ISO 9001 KqWta∑ kwhn[mw Db¿∂ coXnbnep≈ D]t`m‡mhns‚ kwXr]vXn, Ipd™™ ]cmXnIƒ 2 ISO 14001 ]cnÿnXn n¿∆lW kwhn[mw s]mXphmb BfpIfpambpw, D]t`m‡m°fpambpw Db¿∂ A[nImcnIfpambp≈ ]cnkvYnXn {]ISwIpdn®p≈ hnizmkyX 3 ISO 22000 2005 `£ykpc£nX Xz kwhn[mw IqSpX¬ `£y kpc£nXXzw ¬Ip∂Xpw 4 ISO 27001 hnhckpc£ n¿∆lW kwhn[mw kpc£ kwhn[mw, hnizmk tbmKyX, Ipdhmb Nnehv, √KpWap≈ _nkn€ns‚ XpS¿®, tPmen°mcpsS IqSpX¬ Adnhv 5 NABH Bip]{XnIƒ°p wtcmKnIfpsS BtcmKytkh ZmZm°ƒ°pw D≈ tZiob KpWnehmcam Z BtcmKyØns‚ kpc£bpw aqeyØnpw {]m[myw ¬Ip∂p XpS¿®bmbp≈ BtcmKyØns‚ A`nhr≤n°pw (tcmKnbpsS)
  25. 25. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 24 WvUw 6 OHSAS 18001: 2007 tPmenÿeØp ≈ kpc£nXXzhpw BtcmKy kwc£Ww tPmensNøp∂hcpsSA`nhr≤n° mbn kpc£bmbp≈tPmenbpsS S]Snƒ, Ipd™A]IS߃, Ft∏mgpw A]IS km≤yXsb tcnSmp≈ atm`mhw, Icm¿ Poh°m¿ °pw,AXnYnIƒ°pw BtcmKy]camb {]XnIqemhkvY Hgnhm°m≥. 7 SA8000 kmaqlnI DØc hmZnXzamZWv Uw A]IS߃ XSbpI, apdnhv, √ coXnbnep≈ BtcmKyw kpc£ Ch F√mw tPmen sNøp∂ ÿeØv Dd∏p hcpØpI, apIfnep≈ BfpIfpw sXmgnemfnIfpambp≈ √ _‘w. F√m sXmgnemfn Ivtja nbaßfpw ]men°pI. a‰p KpWta∑ kwhn[mw saUn°¬ D]IcW߃, hml D¬]mZ taJe (ISO 13485, ISO/TS 16949)
  26. 26. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 25 9. n¿∆lW kwhn[mØns‚ {]m[myw amtPvsa‚v Kpcp Peter. F.Druker ]dbp∂Xv “Hcp km[mcW C∂sØ apjyvv ap≥Xeapdbnse BfpIsf At]£n®p tm°ptºmƒ Ignhv IpdhmWv", tjIvkv]nb¿ sbmWv DZmlcWambn ]dbp∂Xv. Adnhpw, n¿hlW kwhn[mhpw Hcp km[mcW apjyv KpWw Xcp∂Xmbn amdn (apºv cmPm°≥am¿°v am{Xw e`n®n´pWvSmbncp∂ kpJt`mK߃) ISO 13485 F∂ Ãm≥tU¿Uv FSp°pIbmsW¶n¬ ss]bvkvta°¿, shv‰nte‰¿ t]msesØ D]IcW߃°p≈ Ãm≥tU¿UmWv. CXpt]mse Xs∂bmWv OHSAS 18001 CsXmcp kpc£nXXz n¿∆lW kwhn[mw BWv. CXv apjycpsS kpc£nXXzw Hcp Nn´bmb coXnbn¬ n¿∆ln°p∂p. ISO 22000 `£ykpc£bv°v {]m[myw sImSp°p∂p. Ct∏mgsØ°meØv. `£Ww hmßp∂ D]t`m‡m°ƒ°p ImXemb Hcp hnjbw `£rhnj_m[ BWv. F√m amtPvsa‚v kwhn[mhpw PDCA {]{InbbmWv Apkcn°p∂Xv. ta¬S]Sn Act How to imporve next time Bkq{XWw Plan What do do? How to do it? ]cntim[ ------- -------- Check Did this happen according plan S]Sn Do what is planned to do
  27. 27. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 26 Ωƒ F¥p sNøvXmepw AXv ]≤Xn CtSWvSXmWv. 1. ]≤Xn Bkq{XWw F¥p sNøWw? Fßs sNøWw? Fs¥ms° D]IcW߃ D]tbmKn°Ww? Fs¥ms° sX‰pIƒ kw`hn°m≥ km≤yXbpWvSv AXv Fßns XSbmw? 2. sNøpI ]≤Xn Apkcn®v aptºm´poßpI nb{¥nX kmlNcyØn¬ 3. ]cntim[ F√m kmlNcyßfpw coXnIfpw Ωƒ ]≤Xnbn¬ ]d™n´p≈ t]mse BtWm F∂v ]cntim[n°pI. 4. {]hrØn Fs¥¶nepw hyXnbmw DsWvS¶n¬ AXns XSbWw F∂n´v apt∂m´p t]mhpI, hoWvSpw AXv XpScmXncn°m≥ {i≤n°pI AXns‚ DdhnSw IsWvSØp°pI. CXn¬ XpS¿®bmbn IWvSphcp∂Xv sX‰pXncpج BWv. Fßs sX‰pIƒ DWvSmbn F∂v IsWvSØpIbpw Ah Bh¿Øn°mXncn°p∂psh∂v Dd∏phcpØpIbpw sNøpI. Hcp Bhiyw ]q¿ØoIcn°mXncn°pI ]ns∂ IWvSphcp∂ as‰mcp S]SnbmWv sX‰pIfpsS D¤hw XSbp∂ S]Sn F∂psh®m¬ sX‰v/]cmXn DWvSmhpw F∂p IsWvSØpIbpw km[yamb t]mcmbvabpsS aqeImcWØn¬ S]Sn FSp°pIbpw sNøpI.
  28. 28. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 27 Xmssg]dbp∂ ]dbp∂Imcyßfpw Bhiyap≈hbmWv. a. XpS¿®bmbp≈ Bibhnnabw b. tPmen Imcy£aam°m≥ X° {]m]vXnbp≈ BfpIƒ c. tPmen°mcpsS Adnhv d. hkvvXpXItfmmS vv_lpamw hnhctiJcØntmSp≈ B`napJyw e. XpS¿®bmmb A`nhr≤n°mbn √ coXnbnep≈ ImgvN∏mSv. CsX√mw hnNmcn® e£yw e`n°m≥ thWvSn kwhn[mßsf (D]t`m‡mhns‚ kwXr]vXn, BtcmKyw, kpc£) klmbn°pw. Npcp°Øn¬ Hcp ÿm]Ønv hr‡nsb B{ibn°msX, {]{Inbsb B{ibn°m≥ {]m]vXcm°pw. AXns‚ XpS¿®bmbn X°Xmb {]Xn^ew e`n°pw. ISO ¬ CXns D]t`m‡mhns‚ kwXr]vXnbpw, XpS¿®bmb A`nhr≤n°pw kaqlØns √ coXnbn¬ sImWvSphcmpw, n¿∆lW kwhn[mØns B{ibn®vv apt∂dmpw klmbn°pw
  29. 29. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 28 10.ISO 9001 : 2008 IN A NUTSHELL (MALAYALAM)- Revision 0 (F´mWv ISO 9001 sâ k¯v ? AXv hmbn-¨-dn-bm³) F§s n§-fpsS Øm]--¯n (a) XpSÀ¨XpSÀ¨XpSÀ¨XpSÀ¨----bmb A`nbmb A`nbmb A`nbmb A`n----hr²n Dfhr²n Dfhr²n Dfhr²n Df----hm¡mwhm¡mwhm¡mwhm¡mw (b) D]D]D]D]----t`mt`mt`mt`m----àmàmàmàm----hnsâ kwXr]vXn Dd¸v hcphnsâ kwXr]vXn Dd¸v hcphnsâ kwXr]vXn Dd¸v hcphnsâ kwXr]vXn Dd¸v hcp----¯mw¯mw¯mw¯mw. SL.No. ISO 9001 Clause ISO 9001 Clause Title efnefnefnefn----XXXX----ambambambamb nÀÆNnÀÆNnÀÆNnÀÆNwwww 1. 4.1 KpW-ta³am nÀÆ- lW kwhn-[mw (QMS) n§-fpsS Øm]--¯nse tPmen- Isf Hcp Iq«w {]{In-b-I-fmbn nÀÆ-Nn-¡p- I. Hmtcm {]{In-b-bp-tSbpw Imcy- £-aX Af-¡p-¶-Xn-pÅ am-Z- WvUs¯ Xn«-s¸-Sp-¯p-Ibpw sN¿p-I. (DZm ka-b-¯nv DÂ]¶w ÂIp-I) 2. 4.1 " taÂtm-«w, ]cn-tim-[-, ]cn-io- ew, tcJ-I-fpsS GIo-I-cWw F¶n-h-bpsS icn-bmb nb- {´Ww apX-em-b-h, ]pdw tPmen- IcmÀ ]Wn aosX ]men-¡p-I. 3. 4.2 {]am-W-§Ä¡m-bpÅ n_-Ô-IÄ - F´mWv n§-Ä sN¿pI F¶v n§-fpsS {]am-W-§-fn ]d-bpI 4. 4.2 " n§-fpsS tPmen-bpsS kwhn-[m-- ¯n KpW-ta³am amÀ¤ nÀt±iw, enJn-X-amb {]hÀ¯coXn-IÄ, tPmen nÀt±- i-§Ä XpS-§nb {]am-W-§Ä DWvSm-bn-cn-¡Ww 5. 4.2.3 {]am-W-§-fpsS nb-{´Ww A[n-Ir-X-cm AwKo-I-cn-¡-s¸« {]am-W-§Ä am{Xta tPmen¡v e`y-am-¡m-hq. DZm :cq] IÂ]-, kq£vahnh-c- Ww, {]hÀ¯ coXn-IÄ apX-em- bh (Design, Specification)
  30. 30. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 29 6. 4.2.4 tcJ-I-fpsS nb-{´Ww X¡-Xmb tcJ-IÄ kq£n-¡p-¶- Xn-eqsS KpW ta³am kwhn-[mw n§Ä ]men-¡p-I-bm-sW¶v kpXm-cy-ambn sXfn-bn-¡pI 7. 5.2 (Customer focus ) D]-t`m-àm-hn GIm-{KX sNep-¯pI D]-t`màr kwXr]vXn Dd-¸p-h-cp- ¯p-¶-Xn-pÅ e£y-§Ä nÀ®- bn-¡pI. (DZm KpW ta³a-bpÅ DÂ]-¶- §Ä, icn-bmb ka-b-¯pÅ ssIamäw, delivery 8. 5.3 KpW-ta·m bw KpW-ta³a DbÀ¯p-¶-Xn-pw D]- t`m-àr-kw-Xr-]vXn¡pw th−n- bpÅ FÃm Dt±-i-§fpw kwhn- [m-hpw enJn-X-amb (Kp-W-ta³a) b-¯n-eqsS hyà-am-¡pI 9. 5.4.1. (Objectives) KpW-ta³am e£y-§Ä ½psS {]hÀ¯ ne-hmcw DbÀ¯p-¶-Xn-pÅ e£y-§Ä nÀ®-bn-¡p-I. (D-Zm : ]cm-Xn-IÄ Ipd-bv¡pI, Objectives {]k-à-amb FÃm hn`m-K- §Ä¡pw ÂIpI 10. 5.4.1 KpW-ta³am e£y-§Ä {]hÀ¯ ne-hmcw DbÀ¯p-¶- Xn-pÅ e£y-§Ä ka-b-]-cn[n DÅ-h-bm-bn-cn-¡Ww 11. 5.4.2 KpW-ta·m kwhn-[m--¯nsâ Bkq-{XWw 4.1 se Bh-iy-I-X-Isf nd-th-äp- ¶-Xn-p-thWvSn n§-fpsS kwhn- [m--s¯bpw KpW-ta³am hkvXp- ¡-tfbpw {]m]vXn-bp-Å-Xm¡p-I. n§-fpsS kwhn-[m--¯n hcp- ¯p¶ ]£w apI-fn ]d-ªh Dd-¸p-h-cp-¯-Ww. bYmÀ° kwhn-[m--¯n An-b{´n-X- ambn amä-§Ä hcp-¯cp-Xv.
  31. 31. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 30 12. 5.5.1 D¯-c-hm-Zn-¯hpw A[n-Im-chpw Poh--¡m-cpsS A[n-Im-c-¯n- sâbpw D¯-c-hm-Zn-¯-¯n-sâbpw ASn-Øm--¯n F´mtWm n§-fpsS Øm]--¯nse Hmtcm Øm¯p n¶pw {]Xo-£n-¡p¶- sX¶v nÀÆ-Nn-¡p-I. 13. 5.5.2 nÀÆ-lW {]Xn-n[n (Management Reresentative) ISO 9001 KpW-ta³am nÀÆ-lW kwhn-[mw S-¸n-em-¡p-¶-Xnpw XpSÀ¶p sIm−p-t]m-Ip-¶-Xn-pw thWvSn Imcy-hm-l-Is(internal co-ordinator)snb-an-¡p-I. 14. 5.5.3 B´cnI Bi-b-hnn-abw Øm]--¯nsâ apI-fn n¶v Xmtg¡pw Xmsg n¶v apI-fn-te- ¡p-apÅ Bi-b-hn-n-abw S-¯p-I. Øm]--¯nsâ e£y-{]m-]vXn-sb- ]än NÀ¨ sN¿pI 15. 5.6 nÀÆ-lW ]p :]cn-tim-[ {]Jym-]n¨ kwhn-[m--{]-Imcw F§s n§-fpsS kwhn-[mw {]hÀ¯n-¡p¶p F¶Xv ]cn-tim- [n-¡p-I-þ-]p-tcm-K-Xn¡p th−n-bpÅ Xocp-am--§Ä FSp- ¡pI. e£y-{]m]vXn Dd¸v hcp- ¯m-pÅ Xocp-am--§Ä ssIsIm- ÅpI 16. 6. hn`h nÀÆ-lWw (Resource Management) e£y-{]m]vXn Dd¸v hcp-¯m-pÅ Xocp-am--§Ä ssIsIm-ÅpI. tPmen¡v Bh-iy-amb hn`-h-§Ä Xncn-¨-dn-bp-Ibpw Øm]n-¡p-Ibpw sN¿pI (am-p-jnI hn`hw D]-I- c-W-§Ä & aäpÅ kuI-cy- §Ä). 17. 6.2.2 (Competence awareness & training) tbmKyX, Ah- t_m-[w, ]cn-io-ew hnZym-`ym-khpw Ignhp ]cn-io- ehpw ( Education / Skill / Training Experience ) Hmtcm tPmen¡pw th− {]hÀ¯n ]cn-N-bhpw nÀÆ-Nn-¡pI. tPmen¡v tbmPn¨ Bfp-Isf nb-an-¡pI
  32. 32. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 31 18. 6.2.2 '' '' ( Skills) {]mho-Wys¯ ASn-Øm--am-¡n- bpÅ ]cn-io-e Bh-iy-IX Xncn- ¨-dn-bpI, X¡-Xmb ]cn-io-ew ÂIp-I. ]cn-io-e¯nsâ ^e- {]m]vXn hne-bn-cp-¯p-Ibpw sN¿p- I. 19. 6.3 A´ÀL-S Bh-iy-amb sI«n-S-§Ä, tPmen- Ø-ew, KXm-KX kwhn-[m-w, Bib hnn-abw XpS-§nb kuI- cy-§Ä ÂIp-Ibpw Ah icn- bmb hn[-¯n ne-nÀ¯p- Ibpw sN¿p-I. 20. 6.4 tPmen sN¿m-pÅ kml-Ncyw tPmen icn-bmbn sN¿p-¶-Xnp th−n sanitation, amen-y- apà kml- Ncyw, shfn-¨w, hmbp, BÀ{ZX nb-{´Ww kpc£ apX-em-bh Dd¸v hcp-¯pI 21. 7.1 ]²Xn cq]o-I-c-Whpw DÂ]¶ nÀÆ-N-hpw kq£va hnh-c-§Ä, nÀ½mW coXn-Ifpw ]cn-tim-[m coXn-Ifpw nÀÆ-Nn-¡pI. Ah-bv¡mbn kq£n-t¡− tcJ-I-fpsS amXrI nÀÆ-Nn-¡p-I. 22. 7.2 D]-t`màr Bh-iy-IX D]-t`m-àm-hnsâ Bhiyw a-Ên- em-¡pI "km-[y-a-Ãm¯ HmÀU-dp- IÄ kzoI-cn-¡-cpXv " 23. 7.3 cq]-IÂ] nb-{´Ww ]²Xn cq]o-I-cWw, Ah-tem-Iw, hne-bn-cp-¯Â Ønco-I-cWw 24. 7.4 hm§n¡Â (Purchasing) tbmPn¨ Supplier tbpw Sub Contractor tbpw Xnc-sª-Sp-¡p- I, A-h-cpsS {]I-S-s¯ hne-bn- cp-¯pI
  33. 33. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 32 25. 7.5.1 DÂ]m-Z nb-{´Ww kwhn-[m--¯n ]d-ªXv ]dª {]Imcw sN¿p-I, tPmen sN¿p-¶-tXm-sSm¸w {]-am-W-§-fpw ]n´p-S-cpI 26. 7.5.2 {]{In-b-bpsS Ønco-I-cWw nb-{´W hnt[-b-amb Ah-Ø- bn {]tXyI {]{In-b-IÄ (F-fp- ¸-¯n ^e-§Ä hne-bn-cp-¯m³ ]äm-¯-h) sN¿pI 27. 7.5.3 AS-bm-fhpw Dd-hnS¯nsâ hnh-chpw FÃm-änpw Hcp Ømhpw FÃmw AXnsâ Øm-¯p-ambncn¡Ww. Ah-Øbpw, Dd-hnShpw sXfn-bn- ¡m-³ , _m¨v ¼À CSpI (traceability) 28. 7.5.3 "" Jigs & fixturse epw Templates epw ma-I-cWw icn-bmbn AS-bm- f-s¸-Sp-¯n-bn-cn-¡Ww. SmKv, te_-Â, t_mÀUv F¶n-h-bpsS klm-b-¯m ]cn-tim-[m Ah- Ø-bpsS hnhcw (Tests status) ImWn-¡pI 29. 7.5.4 D]-t`m-àm-hnsâ DS-a-Ø-X-bn-epÅ hkvXp tkh hkvXp-¡fS¡w D]-t`m- àm-hnv kz´-amb hkvXp-¡sf (eg : D]-I-c-W-§Ä Packing material te_-ep-IÄ) ]cn-tim- [n¨v {i²-tbmsS ssIImcyw sN¿pI, tcJ-IÄ kq£n-¡p-I. yq-X-IÄ DsWvS¦n DS³ Ahsc Adn-bn-¡p-I. 30. 7.5.5 DÂ]-¶-¯nsâ ]cn-c-£Ww icn-bmb coXn-bn-epÅ ssIIm- cyhpw kq£n¸pw Dd-¸p-h-cp-¯m- ¯-]£w t]mcm-bva-IÄ D−m- Ipw. AXv hcmsX tm¡pI 31. 7.6 nco-£-W-¯npw n§-fpsS D]-I-c-W-§Ä kXy- amb Afhv ]d-bp-¶pt−m ? icn-
  34. 34. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 33 Af-sh-Sp-¸n-p-apÅ D]-I-cW nb-{´Ww bmb D]-I-c-W-§-fpsS Xnc-sª- Sp¸pw (calibration) H-¯p-tm¡n icn-sh-¡-epw, D]-I-c-W-§-fpsS calibration status AS-bm-f-s¸-Sp- ¯pI 32. 8.2.1 D]-t`màr kwXr]vXn ½-sf-¸än D]-t`m-àmhv Nn´n-¡p- ¶Xv / hnNm-cn-¡p-¶-sX-´mWv ? D]-t`m-àm¡Ä kwXr-]vX-cmtWm ? D]-t`m-àm-hnsâ A`n-{]mbw {i²n-¡p-I. Fs´ms¡ amä-§- fmWv D]-t`m-àm-hn-m-hiyw F¶v Xncn-¨-dn-bp-I, hni-I-ew sN¿p-I- -jvS-s¸« Order-sâ ImcWw IWvSp-]n-Sn-¡pI 33. 8.2.2 B´-cnI ]cn-tim-[ {]{In-b-IÄ ]n´p-S-cp-Ibpw eIvjy§Ä ssIh-cn-¡p-Ibpw sN¿p-¶pt−m? ]cn-tim-[m dnt¸mÀ«n t]mcm- bva-IÄ tcJ-s¸-Sp-¯pI (Audit report), ]n¶oSv Ah ]cn-tim-[n- ¡pI. hyXn-bm--§Ä Xncp-¯p-I. 34. 8.2.3 {]{In-b-bpsS nco-£-Whpw Af-sh-Sp¸pw Xocp-am-n¨ ^e-§Ä In«p-¶-Xn-p- th−n n§-fpsS kq£va {]{In- b-Isf nco-£n-¡p-Ibpw nb-{´n- ¡p-Ibpw sN¿p-I. ^e-§Ä icn- b-Ãm¯ kµÀ`-¯n ]ptcm-K-Xn- ¡p-th−n S-]-Sn-IÄ FSp-¡p-I. CXnv 4.1  ]dª am-Z-WvU- §Ä D]-tbm-Kn-¡pI 35. 8.2.4 DÂ]-¶-¯nsâ nco-£-Whpw Af-sh-Sp¸pw hkvXp / D¸¶w kzoIm-cy- amtWm ? ( n§-fpsS hnhc {]Imcw AsÃ- ¦n D]-t`m-àm-hp-ambn AwKo-I- cn¨ {]Imcw ) KpW-ta³am ]²Xn {]Imcw icn-bm-tWm
  35. 35. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 34 F¶p ]cn-tim-[n-¡p-Ibpw tcJ- s¸-Sp-¯p-Ibpw sN¿p-I. ASp¯ L«-¯n-te¡p t]mIm³ Akzo- Im-cy-amb D¸-¶s¯ Ap-h-Zn- ¡-cp-Xv. 36. 8.2.4 " FÃm hyh-Ø-Ifpw (Specification) n-d-th-änbXn-p- tijw am{Xta D¸¶w / tkhw hn]-Wn-bn-se-¯n-¡mhq 37. 8.2.4 . " D¸¶w / tkh¯nsâ kzoIm- cyX A[n-Im-c-apÅ (Authorised)hyàn-IÄ am{Xta ]cn-tim-[n-¡p-Ibpw apt¼m«v Ap-h-Zn-¡p-Ibpw sN¿m³ ]mSpÅq 38. 8.3 Akzo-Im-cy-amb D¸-¶-§-fpsS nb-{´-Ww. kzoI-cn-¡m³ ]äm¯ D¸- ¶s¯ a) Cf-thmSp IqSn kzoI-cn- ¡pI b) thsd Bh-iy-§Ä¡v Xncn-¨p-hn-SpI c) c−mw ]Wn sNbvXv tsc-bm-¡pI d) Scrap sN¿pI. F¶n-h-bn Hcp Xc- ¯n ssIImcyw sN¿pI Ah- bpsS tcJ-IÄ kq£n-¡p-I. 39. 8.4 hnh-cW§fpsS hni- I-ew F{X ¶mbn (A-sæn F{X tami-ambn) n§Ä {]hÀ¯n¡p¶p. ? n§-fpsS {]I-S-s¯ Af-¡pI? (timely delivery, DÂ]m-Z--£-aX, D]- t`mà ]cmXn apX-em-b-h). Supplier sâbpw Sub contractor sâbpw {]I-S-s¯ nco-£n-¡p- I, yq-X-IÄ a-Ên-em-¡p-I. Ahsb ]ptcm-K-Xn-¡p-th−n D]- tbm-Kn-¡p-I.
  36. 36. Morning star – Mob: 98470 41681 14/04/2013 Mail-morning@bsnl.in 35 40. 8.5 ]ptcm-KXn Nn«-bmb hni-I-e--¯n-eq-sSbpw S-]-Sn-I-fn-eq-sSbpw n§-fpsS {]hÀ¯ ne-hmcw (Performance) DbÀ¯p-I. ]ptcm- KXn ka-b-_-Ôn-X-am-bn-cn-¡Ww. (continual improvement projects) 41. 8.5.2 sXäp-I-fpsS BhÀ¯w XS-bp¶ S]Sn F§s sXäp-IÄ / ]cm-Xn-IÄ DWvSmbn F¶v Is−-¯p-Ibpw Ah BhÀ¯n-¡m-Xn-cn-¡p-¶p- sh¶v Dd-¸p-h-cp-¯p-Ibpw sN¿p- I. kw`-hn¨ yqXbpsS aqe-Im- cW¯n S-]Sn FSp-¡p-I. Ah-bpsS BhÀ¯w XS-bpI ( DZm D]-t`m-àm-hnsâ ]cm-Xn- IÄ ) 42. 8.5.3 sXäp-I-fpsS DÛhw XS-bp¶ S]Sn F§-s-sbms¡ sXäv / ]cmXn DWvSmhmw F¶p IsWvS¯p-Ibpw km[y- amb Akzo-Im-cy-X-bpsS aqe-Im-c- W-¯n S-]Sn FSp-¡p-Ibpw sN¿pI

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