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DeskCenter USA IT Management & Lifecycle solutions.


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DeskCenter USA IT Management & Lifecycle solutions.

  1. 1. IT & LifecycleManagement Solutions The Power of One
  2. 2. The only solution designedfrom the ground up Flexible because it is built in a modular way, the as the Microsoft Installer and is able to handle DeskCenter Management Suite has a unique usa- re-packaging or migration of msi files. bility in all modules. It was developed from the ground up to guarantee the seamless integration of Patch Management all modules. Patches and updates can be provided and ma- All functions are available from a central dashboard naged securely. The Suite gathers the patches, with a consistent user interface and structure. filters them and makes sure that no undesired additions are installed. The Suite that grows with your needs. The DeskCenter Management Suite gives you the Realtime System freedom to choose. All functions are included from Management the beginning. You can add modules by just chan- Do your support in the fastest and most conve- ging the license key at any time. nient way from your desk. You are able to use The various applications as outlined below can be all commands that can be run on a workstation, chosen either in the Base Package, Deployment Pa- remotely and in real time. ckage or a SAM Package: It doesn’t matter if you manage a bunch of PCs at a time or just one with classic remote ma- nagement. OS Deployment Installing operation systems made easy. The Active Scripting Suite enables you to install complete operating The Active Scripting Toolbox gives you the pos- systems fully automated. sibility to run customized scripts at any time and gives you the interface to exchange data Software Deployment with other applications or even to integrate the Supply any number of departments, groups or tools of your choice. users with the software they need. Individually or fully automated and remotely. Software Packaging Create and edit your software packages yourself and distribute them with the DeskCenter Ma- nagement Suite automatically. The Suite supports all current installers, such
  3. 3. IT Lifecycle Management The DeskCenter Management Suite includes all User Management aspects of a typical lifecycle IT Management. In addition to hardware, software and assets you These functions help you to manage the whole can also manage users and documents. This is lifespan of your systems, from purchase to the point where access rights are embedded. disposal: File and ContractInventory Repository DeskCenter Management Suite is the basis of all Store, find and connect files, documents and modules. It gathers all hard- and software asset contracts – with the DeskCenter Management data and stores it in the open database automa- Suite you always have them readily available. tically. All system details are gathered, prepro- Connect the file, documents, contracts or ma- cessed and sorted. The open database gives you nuals to the relevant assets or users. access to them in any way you need it. You have Connect everything with any aspect of your all workstations in your network under control. infrastructure (assets and people). Even judicial If something changes, you are informed auto- important contracts are always under control matically. The DeskCenter Management Suite is and up to date. Depending on the access rights, able to integrate into every network with at least users can access the documents as read only or 5 different approaches to inventory systems. It be able to change them. can be used with or without an agent. You can manage even sensitive environments. Reporting Run valuable and relevant analysis on yourAsset Management collected data. Fully automated, regularly or on Manage whole workplaces in a comfortable and demand. You can customize each report. Ad- convenient way. The asset management enables ditionally you can setup up an automatic mail you to manage all items of a workplace, such as notification with your saved reports. screen, PC, telephone or even a desk and chair. You can inform the respective employees if new For a maximum of control, supervision and tasks are created. Huge amounts of data beco- transparency, you are always up to date with mes transparent and manageable. your asset review (aging, replacement and repur- In essence, the system provides for any possible posing of licenses). reporting structure to be implemented. Due to the fact that all data resides in a single databa- se, any report can be generated across various applications.
  4. 4. Software License Management Helpdesk The management of software licenses is part of The Helpdesk connects all information relevant the lifecycle management – in the DeskCenter to your Helpdesk tickets, accessing the open Management Suite it’s a module of its own. The database. terms of licenses are growing more and more complex, requiring a complete chain of docu- The Helpdesk is a tool to record incidents. Sup- mentation. The Suite offers special options for a port calls are recorded as trouble tickets and a fast and secure approach to this topic: work assignment is created. While working on the trouble ticket you always have direct access to all your data.License Management The complete control and management of The helpdesk is intuitive in its usage and purchased licenses becomes more important. incidents and their solutions can be The active license management offers you the documented, analyzed and supported. possibility to securely manage all your opera- ting systems, applications and license contracts. Knowledge Base It will automatically notify you if any action is Publish the solution of any incident publicly on required. Additionally you get the chance to the DeskCenter .Web interface. Here trouble ti- have your licenses recorded automatically, sa- ckets can be created, serviced and documented. ving you a tremendous amount of time. This Knowledge Base helps your clients to help The automatic license detection analyzes ma- themselves and saves time and resources. nufacturers and details of your licenses and their usage from the gathered data. You can Service Calendar use the license managmenet for audits with just This calendar manages all your support issues, a few clicks. It guarantees a fast way to monitor employees’ appointments, giving them all the and check all your licenses in use. needed information through connecting a trou- The DeskCenter License Management is one ble ticket to the appointment. of the most comprehensive in the industry re- presenting over 9,000 manufacturers with over 90,000 products and over 900,000 variations to their licensing status.A strong connection. Solutions that support the system administrator and improve the support and the service ma- nagement are combined with the management functions offered by the DeskCenter Manage- ment Suite.
  5. 5. One small step for you. One giant leapfor your IT - The Power of One With DeskCenter Management Suite you can Less Effort. provide an efficient environment with ease of More Benefit. use for your IT Department. With the DeskCenter Management Suite you can manage hardware, licenses, users and whole Discover a complete solution with leading edge workstations in an easy, secure and fast way. technology "21st Century Technology" adhe- You will be able to install, detect, monitor and ring to industry requirements as it will redefine evaluate every system in your IT environment. your expectations. Everything becomes easier, traceable and trans- parent. The mature, intuitive usability will help to: One Database. • Deal with all administrative tasks Unlimited Possibilities. • Control complex IT structures Having all data in one open database makes the • Manage workflows difference. All your company‘s data integrates • All processes operated off one database seamlessly. This fact makes it easy for you to • Capable of being integrated into every connect, manage, compare and trace all in- environment formation without barriers, for comprehensive • Open interfaces to other systems management analysis and control. (such as SAP) • User friendly, fast and productive Simple Integration. • Shortest return on investment for Fast Reward. this type of full featured application. The DeskCenter Management Suite is ground- breaking in terms of usability and simplicity. Its capability of adding value to all business processes is immense. All this is achieved effec- tively with a rapid return on investement.
  6. 6. Nothing is as telling as a good reference.Honeywell PricewaterhouseCoopers This global cooperation appreciates the Suite The consultancy uses the DeskCenter Ma- and the open database. The unique way of ac- nagement Suite to inventory their servers. cessing all data of hardware, software, assets and All relevant data and system details are ga- licenses enables them to manage their environ- thered automatically ment effectively and securely. Sparkasse - Regional BankLufthansa AirPlus The Suite complies with the requirements This company uses the product to automatical- for holistic IT management and security of ly distribute software and deploy operating sys- banks and financial service providers. The tems. All tasks are handled centrally from one service package is perfected by several help- desk with real time management. desk workstations for secure and effective Support.Lotto The purchase of software licenses results in Volkswagen AG a number of complex tasks. The Lotto-Toto The cooperation works with the DeskCen- GmbH Sachsen-Anhalt solves all of them with ter Management Suite to simplify the moni- the DeskCenter License Management. toring and supervision of their highly sensi- tive production environment. The integrated Helpdesk ensures a consi- stent documentation and makes sure that their support team is provided all necessaryState Ministry for country development information.and traffic The ministry manages their whole software life- cycle with the DeskCenter Management Suite. USA This includes installation, deployment and DeskCenter USA Inc. license management. 309 West Park Avenue Using the system management module, they Long Beach, NY 11561 solve all their tasks in real time, even using re- mote workstations. Problems with the business Direct: (516) 442-1508 processes are documented and solved with the Sales: (516) 442-1509 DeskCenter Helpdesk system. Fax: (516) 442-0282