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Help Desk by DeskCenter USA


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visit for a free download or call 516 442-1508 for webcasts and information.

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Help Desk by DeskCenter USA

  1. 1. New Help Desk and IT Enterprise Suite Upcoming Webcast And Free Full Trial DeskCenter provides the best value in the industry New Release Enterprise Suite and Helpdesk Try a free full featured trial Download Now Special Rates for schools, government and non-profits Partner Program for Consultants and other resellers DeskCenter Helpdesk ensures a good documentation of your internal workflows and helps you to evaluate and stay in compliance with defined processes. It is a perfect tool for support and control. All information about employees and assets can be accessed directly. DeskCenter Helpdesk detects service queries of users and supports the creation of trouble tickets for the service staff. Recurring events can also be handled effectively. To increase the support performance, all departments involved can be integrated into the process chain. It helps the team follow the appropriate workflows and processes and provides the information needed to improve support effectiveness and desktop portfolio management. Benefits  Central incidentand problem management  Efficient servicerequest and workflow management  Clear and correct ticket management  Individual ticketcreation per web, telephone or mail (manual or automatic)  Powerful web frontend for mobileflexibility  Knowledge Base for long term availability of experiences and solutions  Avoid interruptions with problem management of knowledge base  Less work because of directticket assignment  Avoid double workflows becauseof complete documentation  Actions can be assigned to costs  Summarize tickets for a better overview  Orientation on ITIL® and best practice For all questions ora free consultationcall 516 442-1508 or write to DeskCenter USA Inc. Valerie Pesce l DeoneWilliams l Call us to discuss your budget and how we can satisfy your needs and work within your budget 516 442-1508 Free Webcast (call or email for future dates) Date: July 16 11:00 am – 12:00 pm EST To Register: Use link or call 516 442-1508 Register Now July 16 Enterprise Suite (flexiblepurchasing options available)  Inventory Management  Asset Management  User Management  License Management  Software Asset Management & DNA  Application Metering  File and Contract Repository  Real-time System Management  Energy Management  Software Deployment  OS Deployment  Patch Management  Helpdesk  Service Calendar 309 West Park Avenue, Long Beach, NY 11561 USA Voted by CRN as top emerging company 5 years in a row