3. About Aramex
Aramex Global
Hubs
Service Regions
UAE Middle East, Europe, Asia, Americas, Australia
Bahrain Middle East, USA, India, Europe
UK Middle East, Asia, Africa, Americas, Australia
France Middle East, Africa, Europe
Belgium Europe
Singapore Asia, Middle East, Europe
Hong Kong Asia, Middle East, Europe
Czech Republic East Europe
Jordan Levant and Palestine
South Africa South of the African continent
Kenya East Africa
4. • 16 Offices across the UAE
• 2500 Employees across the UAE
• 500 Vehicles across the UAE
• Operating 24 Hours daily.
Customer Service 13 hours daily; 6 days a week.
• Total capacity: 42,000 square meters with 41,000 pallet locations
• 40 loading and Offloading bays
• 20,000 shipments handled a day
About Aramex
Today’s Aramex UAE in Numbers
5. About Aramex
Offices in the Region
Country No. of Offices
Saudi Arabia 27
UAE 13
Jordan 9
Lebanon 9
Palestine & Israel 7
Syria 5
Bahrain 3
Oman 3
Iraq 2
kuwait 2
Qatar 2
Yemen 1
6. Regional Distribution Solutions
200,000
300,000
400,000
500,000
600,000
2007 2008 2009 2010 2011
Number of Road Pallets (UAE)
Aramex is a licensed customs broker,
and offers customs clearance
solutions including clearance
formalities and customs duties.
• Aramex operates one of the largest regional
distribution network.
• Flexible and cost-effective transport solutions
LTL and FTL
• Proactive Track & Trace.
• Efficient Customs pre-clearance through
Aramex brokerage facilities
7. Regional Aramex Fleet
City Fleet
Amman 244
Damascus 25
Riyadh 140
Jeddah 130
Dharan 75
Dubai 500
Abu Dhabi 200
Muscat 33
Beirut 108
Doha 45
Bahrain 70
kuwait 70
Jorda
n
Iraq
UAE
Oman
Yemen
Saudi Arabia
Qatar
Bahrain
Syria
Lebanon
Palestine
Kuwait
8. Quality & Security
• Monitored quality of service to all customers
• ISO Certified 9001:2000
• Quality oriented and assured through Documented quality
Management System (DQMS)
• TAPA A Certified (Technology Asset Protection Association)
• Health and safety management system (OHSAS 18001)
Occupational Health and Safety Advisory Services
9. Aramex Corporate Presentation
The Aramex Edge
Aramex Corporate Presentation
Talent
Customized
Solutions
Technology
and Innovation
Customer
Focused
Structure
Quality &
Security
Global
Alliance
Stakeholder
Approach
10. The aramex Edge
• Dedicated Customer Management Teams
Specialized in your industry.
Act as your single point of contact.
One stop shop for all your shipping needs.
Empowered to deliver supreme customer experience.
• Dedicated Customer Service Teams
Qualified teams rooted in customer centricity.
Attending to your shipping enquiries.
Providing you with resolution to any issue that may arise.
12. Products & Services
Express Services:
International local delivery for both documents and parcels
Aramex offers:
• Latest technology tools
• Time definite delivery
• Reverse logistics
• Cash-on-Delivery
13. Products & Services
Domestic Services:
ARAMEX offers cost-effective, express delivery of time
critical shipments within a country or city.
Aramex offers:
• Same-day service
• Overnight delivery
• Document return
• Cash on delivery
• Bulk distribution services
• Mailbag services
14. • Air Freight
Temperature controlled transport
Cost-effective solutions
Third-party shipping & distribution
Chartered aircraft
Exhibition handling
• Ocean Freight
Sky bridge and Land bridge services
Reefer and perishable logistics
Oil and Gas deliveries
Projects and out-of-gauge cargo
• Land Freight
Dynamic and cost-effective
One of largest networks in MENA, UK, and Ireland
Modern fleets with GPS tracking
Products & Services
Freight
15. Products & Services
Land Freight Solutions :
• aramex operates one of the largest and most advanced land freight network in the
Middle East.
• Flexible and cost-effective transport solutions for partial and full loads.
• State-of-the-art bonded trucking terminals EX-JEBEL ALI, BAHRAIN & DAMMAM.
• Trucking coverage includes: GCC, IRAQ, JORDAN, LEBANON, SYRIA, EGYPT,
TURKEY, YEMEN
• Direct point of contact with aramex experts
• Advanced I.T. interface with proactive cargo Track & Trace.
• 24/7 GPS tracking on all trucking fleet.
• Efficient Customs pre-clearance through aramex brokerage facilities allocated
across the Middle East region.
• Owner Operator Fleet management.
16. Products & Services
Ocean Freight
Aramex offers the following ocean freight products:
■FCL (Full Container Load) : Based on carrier routing options, Aramex provides FCL
bookings based on best transit-time and cost combination.
■LCL (Less-than-Container Load)
A competitively priced consolidation product.
Due to our freight consolidation expertise and regular worldwide connections from point
to point, LCL provides you with reliable performance and a lower supply chain cost.
■ Worldwide Customs Clearance / Brokerage
■ Intermodal transport solutions.
LCL (W/M)
FCL (TEU)
17. Ocean Freight – Main Carriers
Our long term relationships with the main Ocean carriers, allows us to offer
delivery flexibility with a competitive price.
18. Ocean Freight – Tracking
With the help of INTTRA portal, which links Aramex to the carriers’ systems, we are able
to offer faster document processing whilst increasing shipment visibility during transit.
- Access to over 30 shipping
line platforms through
- Cut operations processing
time per file by up to 60%
- Reduce draft confirmation,
issuing of Master B/L’s,
Express Release from 48
hours to 12 hours - Access
carrier sailing schedules
- E-Invoicing
20. Products & Services
Air Freight
Aramex offers the following Air freight services :
■ Urgent Air Freight
■ Less urgent - Economy Air Freight
■ Door-To-Door Air Freight Solutions
■ Multimodal Transport
■ Dangerous Goods Transport
■ Temperature controlled Air Cargo
■ Freight Aircraft Charter
21. Air Freight - Tracking
Aramex offers real time tracking with
Easy access to shipment information.
Shipment status automatically updated
on Aramex internal system, accessible on
www.aramex.com website.
22. Value Proposition
1. Pricing methodology & cost optimization strategy
2. Customized operational solutions
3. Customized IT integration
4. Dedicated Customer Service Team
5. Pro-active performance management : Monthly KPI reporting and
Business reviews
23. • Daily statistics and scheduled total transport performance reporting
• Automated deviation reports & online tracking updates of all cargo
movements through aramex e-pod system
• Performance reports on service level achievements will be regularly
conducted.
• Live track & trace updated facility on aramex systems – aramex.com
• Monthly spend details with; Revenue spend, # of shipments, weights will
be provided
• Reports can be on Push / Pull basis
(Sample KPI Report)
aramex Value Proposition
PRO-ACTIVE PERFORMANCE REPORTING
25. Performance & Business Reviews
• Detailed performance reviews
• Monthly key performance indicators reporting
• Data analysis
• Cost optimization & operational streamlining suggestions.
• Weekly, monthly & quarterly business reviews to track
performance.
26. Major Key performance indicators
- Percentage of shipping orders loaded on time as
scheduled
- Percentage of shipment fulfillment YTD
- Transport lead time per shipment
- Clearance lead time
- Proactive management support
- Diversion reporting and resolution closing time
- On-time monthly invoicing
27. State-of-the-art logistics facilities,
strategically located and
technologically connected
• Advanced Warehousing Solutions
• Facility Management
• Transportation Solutions and
Customs Clearance
• Consultancy Services
Logistics and Supply Chain
28. Customs Brokerage Services
• Aramex is a licensed customs broker to perform all kinds of customs clearance
formalities in compliance with the local & international trade regulations.
• Customs relations management.
• Dedicated customs department supporting all needs in customs brokerage.
• Customs duties management.
• On time updates & action plans with regards to changes in regulations.
29. Performance & Business Reviews – Sample
Clearance performance report per entry point:
Mode SLA Clearance TT On Time Delayed Performance Status
Airport 3 0.07 233 0 100% ✓
Road 4 0.5 9 0 100% ✓
Sea Port 11 2.9 74 6 81% ✗
Clearance performance chart (Overall):
2%
97%
1%
Delayed
On Time
Under Clearance
30. Case Studies
Here are just a few examples of the
customized logistics and transportation
solutions that we provide to our
customers around the world.
31. Aramex Corporate Presentation
Case Study: MAF - UAE
MAFF is a leading fashion retailer with
over 100 stores in Middle East, Levant
and North Africa. Aramex provides MAFF
with a highly customized solution that
significantly increases distribution
efficiency through an innovative supply
chain system capable of storing and
dispatching millions of garments a year.
Behind the curtains is a fully automated
warehousing system at Aramex logistics
facility in Jebel Ali Free Zone.
32. Case Study: Unilever - Egypt
Unilever is a global manufacturer of over 400
consumer brands. Aramex offers Unilever a state-
of-the-art supply chain solution whereby goods are
collected from their factories and stored in our
warehouses using state-of-the-art techniques to
achieve optimal space utilization, picking
efficiency, and KPIs measuring. Orders are
processed electronically with value added services
such as Co-Packing and shrink-wrapping before
delivering to retail centers in Egypt, Sudan,
Morocco and South Africa.
33. Nestle is the world's largest food and nutrition
company. Aramex provides Nestle Algeria with
logistics services powered by EDI (Electronic Data
Interchange), which avoids manual data entry,
reduces errors, accelerates reaction times, and
reduces costs.
Case Study: Nestle – Algeria
34. Aramex Corporate Presentation
Case Study: Citruss TV - UAE
Citruss TV, a leading home shopping network in the
GCC, chose Aramex as its 3PL partner to handle
the entire supply chain. Aramex’s role starts from
the moment a customer orders a product until it
reaches his or her doorstep, and includes
integrated call-center customer support, payment
collection via Cash on Delivery, and scaled
warehousing services.
35. Awards
2002 - Regional Express Company, Institute of Transport Management
2003 - Gulf Brand of the Decade, Gulf Marketing Review Magazine
2004 - Most Used Express Courier – MENA, Middle East Travel Magazine
UAE Superbrand, Superbrands Council
2006 - Best Express and Logistics, MELA Awards
Global Express Delivery Company, Institute of Transport Management
2007 - "Retail Project" Award for Shop&Ship, Global Mail Awards
2008 – 3rd Party Logistics Provider of the Year, SCATA
Best Environmental Practices, International Green Apple Awards
2009 – Environment Award, BIFA
2010 - Express Logistics Provider of the Year, SCATA
Outstanding Achievement of the year Award, SCATA
2012 - Global Transport Solutions Company 2012
