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10 Design Experience X-Factors

Based on Brian Solis' great new book, X: The Experience When Business Meets Design, we've compiled 10 X-Factors that businesses need to follow to be successful.

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10 Design Experience X-Factors

  1. 10 Design Experience X-Factors @ValaAfshar @JimMacLeod
  2. Shared experiences are the new Search. X: THE EXPRIENCE WHEN BUSINESS MEETS DESIGN 10 DESIGN EXPERIENCE X-FACTORS: @ValaAfshar | @JimMacLeod
  3. Comfort for the old must make way for the thrill of the new. X: THE EXPRIENCE WHEN BUSINESS MEETS DESIGN 10 DESIGN EXPERIENCE X-FACTORS: @ValaAfshar | @JimMacLeod
  4. The customer journey goes from awareness to experience. X: THE EXPRIENCE WHEN BUSINESS MEETS DESIGN 10 OBSERVATIONS: @ValaAfshar | @JimMacLeodX: THE EXPRIENCE WHEN BUSINESS MEETS DESIGN 10 DESIGN EXPERIENCE X-FACTORS: @ValaAfshar | @JimMacLeod
  5. The smart phone is not the “second screen,” it’s the first screen. X: THE EXPRIENCE WHEN BUSINESS MEETS DESIGN 10 DESIGN EXPERIENCE X-FACTORS: @ValaAfshar | @JimMacLeod
  6. Technology is most human when it is invisible. X: THE EXPRIENCE WHEN BUSINESS MEETS DESIGN 10 DESIGN EXPERIENCE X-FACTORS: @ValaAfshar | @JimMacLeod
  7. More than 50 percent of a cus- tomer experience is subscon- scious, or how a customer feels. X: THE EXPRIENCE WHEN BUSINESS MEETS DESIGN 10 DESIGN EXPERIENCE X-FACTORS: @ValaAfshar | @JimMacLeod
  8. Personify your customers and walk in their shoes. X: THE EXPRIENCE WHEN BUSINESS MEETS DESIGN 10 DESIGN EXPERIENCE X-FACTORS: @ValaAfshar | @JimMacLeod
  9. Experience architecture lies at the intersection of storytelling and user-centered design. X: THE EXPRIENCE WHEN BUSINESS MEETS DESIGN 10 DESIGN EXPERIENCE X-FACTORS: @ValaAfshar | @JimMacLeod
  10. Experiences, like animation, need a storyboard. X: THE EXPRIENCE WHEN BUSINESS MEETS DESIGN 10 DESIGN EXPERIENCE X-FACTORS: @ValaAfshar | @JimMacLeod
  11. All business is personal. X: THE EXPRIENCE WHEN BUSINESS MEETS DESIGN 10 DESIGN EXPERIENCE X-FACTORS: @ValaAfshar | @JimMacLeod
  12. 10 Experience Design X-Factors by Vala Afshar: Chief Digital Evangelist, Salesforce & Jim MacLeod: Director, Creative and Digital Marketing, Extreme Networks X: The Experience When Business Meets Design by Brian Solis: Principal Analyst, Altimeter Group

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