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Le Service Lab développé pour la Lyonnaise des Eaux Orléans

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Présentation de la plate-forme Service Lab au travers du Service Lab développé pour la Lyonnaise des Eaux Orléans au cours des mois de janvier et février 2011.

http://www.servicelab.fr
http://demo.servicelab.fr

Published in: Design
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Le Service Lab développé pour la Lyonnaise des Eaux Orléans

  1. 1. Service Lab, c’estune gamme d’outils etméthodes qui facilitent laco-création avec les habitants.
  2. 2. Service Lab, c’estune plate-forme deconcertation citoyenne etd’innovation ouverte.
  3. 3. Un Service Lab à OrléansEn début d’année 2011, la Lyonnaise desEaux souhaite consulter les habitantsd’Orléans, ainsi que différents acteurstravaillant sur ce territoire afin de lesassocier à l’amélioration des servicesexistants ou la création de nouveauxservices autours de deux thématiques :> La création d’îlots de biodiversité en lienavec l’habitat social> L’insertion des jeunes sans emploi
  4. 4. ImmersionRencontrés in-situ, des acteurs locaux etdes experts délivrent des témoignagesprécieux pour la phase de création.
  5. 5. Cartographie des observationsApplication en ligne interactiveUn fond de carte del’agglomération d’Orléansest utilisé pour localiserles observationsrécoltées sur le terrain.Au fil de l’immersion, lacarte fleurit de portraitsd’acteurs et de compliceslocaux, de verbatims,d’espaces verts, dehotspots publics… etd’idées !
  6. 6. Ateliers créatifsLes ateliers réunissent des personnes rencontrées sur place, venant de toushorizons : associations, techniciens, demandeurs d’emploi, élus…
  7. 7. Boîte-à-crayonsApplication interactiveLa Boîte-à-crayonsaide les participantsaux ateliers decréativité àesquisser une idéeen quelques clicspour la communiquerplus facilement.
  8. 8. Boîte-à-idéesApplication en ligne interactive
  9. 9. ScénariosDeux scénarios synthétiques des ateliers sont conçus et illustrés
  10. 10. LivretA l’issue de cette premièrephase de travail, un livret estédité.Il rappelle la démarche et lesrésultats esquissés pourpoursuivre l’échange jusqu’àla prochaine phase deconception du ou desservices.
  11. 11. État actuel du projet Nous en sommes là
  12. 12. Merci ! http://www.servicelab.fr http://demo.servicelab.fr http://www.userstudio.frcontact@userstudio.fr

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