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Ensuring LMS Success

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View presentation to understand how to Ensure LMS Success - From Onboarding to Support - by getting the most out of your LMS vendor.

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Ensuring LMS Success

  1. 1. Vishakha Sharma, PMP Saurabh Deshlehra
  2. 2. PRESENTERS Vishakha Sharma, PMP Client Relationships Leader Saurabh Deshlehra Client Relationships Leader
  3. 3.  Starting from the Start - Presales & Sales  The Secret to Successful Client Onboarding  The Key Drivers for Successful Implementation  We have got your Back - Support & Services  Going the Extra Mile - Ongoing Consulting AGENDA + Listen to our clients speak LIVE
  4. 4. THE 5 STEPS TO LMS SUCCESS
  5. 5. STARTING FROM THE START
  6. 6.  Need Analysis - Understanding customer’s Business Need and Pain Points  Drafting Solution based on the Need rather than available product  Technical Discussions and Detailed Proposal
  7. 7.  Branded Trial link  Multiple rounds of Product Demonstration  Using Real Client Examples
  8. 8. THE SECRET TO SUCCESSFUL
  9. 9.  Customer Due Diligence  Owner and User  Kick-off and Team Introduction – Confidence Building
  10. 10.  Process Outline and Amendments to Process as per need  Making Client Explore the LMS  Advice as per Client Type
  11. 11. THE KEY DRIVERS FOR SUCCESSFUL
  12. 12. Getting Prepared Project Strategy as per the Business Case Flexible Process to adapt to client’s working style Thorough Planning and Iterative Approach Scalability and Configurability
  13. 13. Review and Collaboration Technical and Non-technical Consulting Multiple Touchpoints for Easy Support Regular Status Update Meetings Enough time for Review and UAT
  14. 14. Rollout Understanding of Content and Designing the Delivery Process Providing Consulting to ensure a smooth rollout System Training
  15. 15. WE HAVE GOT YOUR BACK
  16. 16.  24X7 Support  End User Support - Email and Phone  Dedicated and Onsite Support for the client
  17. 17.  Administration Services  Strong Escalation Matrix and SLAs
  18. 18. GOING THE EXTRA MILE
  19. 19.  Consulting beyond Delivery (Project Completion)  Alignment with Business Cycle  Technical Expertise and Shadow Team
  20. 20.  Future Releases Planning - New L&D Requirements discussion  Expected Results from the LMS implementation (ROI)
  21. 21. Thank You! Give us a shout at: contact@upsidelms.com

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