1.
Vishakha Sharma, PMP
Saurabh Deshlehra

2.
PRESENTERS
Vishakha Sharma, PMP
Client Relationships Leader
Saurabh Deshlehra
Client Relationships Leader

3.
 Starting from the Start - Presales & Sales
 The Secret to Successful Client Onboarding
 The Key Drivers for Successful Implementation
 We have got your Back - Support & Services
 Going the Extra Mile - Ongoing Consulting
AGENDA
+ Listen to our clients speak LIVE

4.
THE 5 STEPS TO
LMS SUCCESS

5.
STARTING
FROM THE START

6.
 Need Analysis - Understanding customer’s
Business Need and Pain Points
 Drafting Solution based on the Need rather than
available product
 Technical Discussions and Detailed Proposal

7.
 Branded Trial link
 Multiple rounds of Product Demonstration
 Using Real Client Examples

8.
THE SECRET TO
SUCCESSFUL

9.
 Customer Due Diligence
 Owner and User
 Kick-off and Team Introduction –
Confidence Building

10.
 Process Outline and Amendments to Process
as per need
 Making Client Explore the LMS
 Advice as per Client Type

11.
THE KEY DRIVERS FOR
SUCCESSFUL

12.
Getting Prepared
Project Strategy as per the Business Case
Flexible Process to adapt to client’s working style
Thorough Planning and Iterative Approach
Scalability and Configurability

13.
Review and Collaboration
Technical and Non-technical Consulting
Multiple Touchpoints for Easy Support
Regular Status Update Meetings
Enough time for Review and UAT

14.
Rollout
Understanding of Content and Designing the
Delivery Process
Providing Consulting to ensure a smooth rollout
System Training

15.
WE HAVE
GOT YOUR BACK

16.
 24X7 Support
 End User Support - Email and Phone
 Dedicated and Onsite Support for the client

17.
 Administration Services
 Strong Escalation Matrix and SLAs

18.
GOING THE
EXTRA MILE

19.
 Consulting beyond Delivery (Project Completion)
 Alignment with Business Cycle
 Technical Expertise and Shadow Team

20.
 Future Releases Planning - New L&D
Requirements discussion
 Expected Results from the LMS implementation
(ROI)

21.
Thank
You!
Give us a shout at:
contact@upsidelms.com