How to Ensure Business Continuity in the Cloud
and change the way we use and manage IT

Giorgos Gerogiannis, Datacenter & ...
IT needs to become smarter … get new choices

• Some use the word “Cloud” to describe new
consumption and delivery models....
Uni Systems Secure Cloud Services…
Built with Reliability in mind

ISO 27001:2005
•Hosting Services for Information and Co...
Physical Security
Protection of the Data |Technology
Reliability of Operations

Processes

Security Aware

Professional Services

NDA Agreement

People

Background checked

Bu...
Uni|Cloud Portfolio

Uni|Apps
Cloud on demand Apps

Uni|Desktop
Desktop as a Service

Uni|On-Board
Cloud on Boarding

Uni|...
Business Continuity & Disaster Recovery
Your Clients, Employees, Bank, Insurance Company, Accountant, and Family
are depen...
Traditional Approaches to DR
Backup Your Data
•

Focus is on protecting data:
o
o

•

Tape backup
Imaging

Poor performanc...
Traditional Approaches to DR
Data Replication - Mirroring
•

Focus is on protecting application
o
o

•

Clustering
Like-fo...
Balancing Business Requirements and Cost

Cost
Cost of
Data
Availability

Cost of
System
Availability

Cost of
System
Down...
Bridging the Gap

Duplication
• Fast RTO and RPO
• Duplicate resources
• Costly and complex

Backup
• Slow RTO and RPO
• O...
Solution Design Challenges

Identify the ideal solution set

•

Evaluate per Application RPO – RTO

between Cost of Data L...
Uni Systems Cloud DR Solution
Paying only for the Business Continuity you use
•

No Startup Investment

•

In the event of a disaster, Uni Systems will ...
References
Customer

Type of Services

Major Financial
Institution

Disaster Site Hosting, Operations room

Major Financia...
www.unicloud.gr
Copyright © 2014 Uni Systems
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How to ensure Business Continuity in the Cloud

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Ensuring Business Continuity in the Cloud was the topic covered by Giorgos Gerogiannis, Uni Systems' Data Center & Cloud Solutions Manager, in the 1st Business Continuity Management Forum that took place in Athens, on February 18th, 2014.

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  • Let’s talk about you and your business. First, Understand that business Continuity and Disaster Recovery are different. Business continuity is the ability to be up and running during or immediately following a disaster, while disaster recovery is really the long term restoration of your systems. I am sure as a business owner, that you feel the pressure of your clients, employees, bank insurance co, acct and family depending on you to keep the business successful and running even in the event that something bad happens like a fire… or even theft of servers…workstations
  • Our solution was founded on these objectives, address fast recovery time and easy access, a critical file that is lost can be a disaster, make it a simple to manage solution, include all pc’s, servers and laptops, have a system that can backup mutipleos so windows, novell, linux, unix, mac, be able to backup email and address the big 3 – lost files, lost servers and a lost business or major disaster…
  • Why switch from traditional IT to the cloud?There are many reasons why organisations of all sizes and types are adopting this model of IT. It provides a way to increase capacity or add capabilities on the fly without investing in new infrastructure, training new personnel, or licensing new software. Ultimately, it can save companies a considerable amount of money...Removal / reduction of capital expenditureCustomers can avoid spending large amounts of capital on purchasing and installing their IT infrastructure or applications by moving to the cloud model. Capital expenditure on IT reduces available working capital for other critical operations and business investments. Cloud computing offers a simple operational expense that is easier to budget for month-by-month, and prevents money being wasted on depreciating assets. Additionally, customers do not need to pay for excess resource capacity in-house to meet fluctuating demand.Reduced administration costsIT solutions can be deployed extremely quickly and managed, maintained, patched and upgraded remotely by your service provider. Technical support is provided round the clock by reputable providers like Unisystems for no extra charge, reducing the burden on IT staff. This means that they are free to focus on business-critical tasks, and businesses can avoid incurring additional manpower and training costs. IT giant IBM has pointed out that cloud computing allows organisations to streamline procurement processes, and eliminates the need to duplicate certain computer administrative skills related to setup, configuration, and support.Improved resource utilizationCombining resources into large clouds reduces costs and maximisesutilisation by delivering resources only when they are needed. Businesses needn’t worry about over-provisioning for a service whose use does not meet their predictions, or under-provisioning for one that becomes unexpectedly popular. Moving more and more applications, infrastructure, and even support into the cloud can free up precious time, effort and budgets to concentrate on the real job of exploiting technology to improve the mission of the company. It really comes down to making better use of your time – focusing on your business and allowing cloud providers to manage the resources to get you to where you need to go. Sharing computing power among multiple tenants can improve utilisation rates, as servers are not left idle, which can reduce costs significantly while increasing the speed of application development. A side effect of this approach is that computer capacity rises dramatically, as customers do not have to engineer for peak loads.Economies of scaleCloud computing customers can benefit from the economies of scale enjoyed by providers, who typically use very large-scale data centres operating at much higher efficiency levels, and multi-tenant architecture to share resources between many different customers. This model of IT provision allows them to pass on savings to their customers.Scalability on demandScalability and flexibility are highly valuable advantages offered by cloud computing, allowing customers to react quickly to changing IT needs, adding or subtracting capacity and users as and when required and responding to real rather than projected requirements. Even better, because cloud-computing follows a utility model in which service costs are based on actual consumption, you only pay for what you use. Customers benefit from greater elasticity of resources, without paying a premium for large scale.Quick and easy implementationWithout the need to purchase hardware, software licences or implementation services, a company can get its cloud-computing arrangement off the ground in minutes.Helps smaller businesses competeHistorically, there has been a huge disparity between the IT resources available to small businesses and to enterprises. Cloud computing has made it possible for smaller companies to compete on an even playing field with much bigger competitors. ‘Renting’ IT services instead of investing in hardware and software makes them much more affordable, and means that capital can instead be used for other vital projects. Providers like Unisystems take enterprise technology and offer SMBs services that would otherwise cost hundreds of thousands of pounds for a low monthly fee.Quality of serviceYour selected vendor should offer 24/7 customer support and an immediate response to emergency situations.Guaranteed uptime, SLAs.Always ask a prospective provider about reliability and guaranteed service levels – ensure your applications and/or services are always online and accessible.Anywhere AccessCloud-based IT services let you access your applications and data securely from any location via an internet connection. It’s easier to collaborate too; with both the application and the data stored in the cloud, multiple users can work together on the same project, share calendars and contacts etc. It has been pointed out that if your internet connection fails, you will not be able to access your data. However, due to the ‘anywhere access’ nature of the cloud, users can simply connect from a different location – so if your office connection fails and you have no redundancy, you can access your data from home or the nearest Wi-Fi enabled point. Because of this, flexible / remote working is easily enabled, allowing you to cut overheads, meet new working regulations and keep your staff happy!Technical SupportA good cloud computing provider will offer round the clock technical support. Unisystems customers, for instance, are assigned one of our support pods, and all subsequent contact is then handled by the same small group of skilled engineers, who are available 24/7. This type of support model allows a provider to build a better understanding of your business requirements, effectively becoming an extension of your team.Disaster recovery / backupRecent research has indicated that around 90% of businesses do not have adequate disaster recovery or business continuity plans, leaving them vulnerable to any disruptions that might occur. Providers like Unisystems can provide an array of disaster recovery services, from cloud backup (allowing you to store important files from your desktop or office network within their data centres) to having ready-to-go desktops and services in case your business is hit by problems. Hosted Desktops (or Hosted VDI) from Unisystems, for example, mean you don’t have to worry about worry about data backup or disaster recovery, as this is taken care of as part of the service. Files are stored twice at different remote locations to ensure that there's always a copy available 24 hours a day, 7 days per week.
  • How to ensure Business Continuity in the Cloud

    1. 1. How to Ensure Business Continuity in the Cloud and change the way we use and manage IT Giorgos Gerogiannis, Datacenter & Cloud Solutions Manager
    2. 2. IT needs to become smarter … get new choices • Some use the word “Cloud” to describe new consumption and delivery models. • Regardless of terminology, it is clear that these new models are emerging for the enterprise – even if they were first inspired by consumer Internet services. • Self-service, economies-of-scale, and flexible sourcing options – new choices of deployment – define these new models.
    3. 3. Uni Systems Secure Cloud Services… Built with Reliability in mind ISO 27001:2005 •Hosting Services for Information and Communication Technology (ICT) equipment and high-availability office facilities in the Company’s Data Centre •Cloud Services including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) •Professional Services including the design, installation, administration and technical support of ICT
    4. 4. Physical Security
    5. 5. Protection of the Data |Technology
    6. 6. Reliability of Operations Processes Security Aware Professional Services NDA Agreement People Background checked Business Continuity Mgmt Operational & Change Control Availability Management Managed Backup Access Control Mgmt Monitoring SLA Mgmt Secure Information exchange Audit Logging Data Deletion Mgmt Quality Assurance
    7. 7. Uni|Cloud Portfolio Uni|Apps Cloud on demand Apps Uni|Desktop Desktop as a Service Uni|On-Board Cloud on Boarding Uni|Root Monitoring as a Service Uni|Vault Backup & Business Continuity as a Service Uni|Workplace Test & Development environment as a Service Uni Systems Next Generation Hybrid Enterprise Cloud Storage –TBA Uni|Cloud- IaaS Uni|Cloud- SaaS Uni|E-Invoicing Uni|PAYaaS Uni|HCMaaS Human Capital Mangmt as a Service Payroll as a Service Uni|Cloud- PaaS Uni|DBaaS RDBMS as a Service Uni|MaaS Middleware as a Service
    8. 8. Business Continuity & Disaster Recovery Your Clients, Employees, Bank, Insurance Company, Accountant, and Family are depending on you to back up and run quickly after a disaster EARTHQUAKE • EARTHQUAKE FLOODS WILDFIRES Electrical Storm
    9. 9. Traditional Approaches to DR Backup Your Data • Focus is on protecting data: o o • Tape backup Imaging Poor performance: o • Slow RTO, RPO (days) Hidden costs: o o How do we get the data back in to a useable state? How long to rebuild server?
    10. 10. Traditional Approaches to DR Data Replication - Mirroring • Focus is on protecting application o o • Clustering Like-for-like infrastructure Performance, but at what price? o • Near-zero RTO, RPO High cost: o Duplicate infrastructure o Management complexity
    11. 11. Balancing Business Requirements and Cost Cost Cost of Data Availability Cost of System Availability Cost of System Downtime Cost of Data Loss Ideal Solution Set TIME HOURS RPO Hours of Lost Transactions 0 RTO HOURS Hours Required to Resume Business
    12. 12. Bridging the Gap Duplication • Fast RTO and RPO • Duplicate resources • Costly and complex Backup • Slow RTO and RPO • Over commitment of recovery resources
    13. 13. Solution Design Challenges Identify the ideal solution set • Evaluate per Application RPO – RTO between Cost of Data Loss and • Evaluate DR resource needs Cost of Data availability • • Design DR users access providing physical and virtual seats • Easy Access • Support Legacy, Physical and • Assess per application data change rate Virtual servers • Design the right Replication techniques to • reduce replication data Provide support for multiple operating systems • Address limited bandwidth • Address Compliance issues • Address Country Risk • Use the right tools to optimize WAN usage • Use the right tools to support Physical – Virtual and Legacy systems • Provide 3rd replication hop out of Country
    14. 14. Uni Systems Cloud DR Solution
    15. 15. Paying only for the Business Continuity you use • No Startup Investment • In the event of a disaster, Uni Systems will restore your chosen servers into our cloud platform. Users are then able to remotely login to their virtual desktops and access business critical applications and data from any in-ternet connected PC or workstation • Access from Anywhere • Cloud DR pricing is simple, transparent and is based around a low fixed monthly fee
    16. 16. References Customer Type of Services Major Financial Institution Disaster Site Hosting, Operations room Major Financial Institution Disaster site Hosting, Operations room Major Telecom Operator Disaster site for specific business applications Energy Media Governmental Institution Manufacturing More than 6 Financial Institutes SAP aaS Web aaS Mail aaS Hosting, Remote Desktop PAYroll as a Service
    17. 17. www.unicloud.gr Copyright © 2014 Uni Systems

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