Presentación holland

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  • Master Chef’s International Dinner – Located in the Main Dining Room. Exclusive 20-dish dinner includes wine pairings. Or choose Chef Rudi’s Tour Around the World, pre-selected three course meal. Vista/Sig ships have Master chef table in PG that accommodates 18 New vegetarian menu available. 30 new dishes in the Main Dining Room International Dinners being served on all ships on the last night (this was already announced with press release) NEW PG menus to come in early 2013 ( set up Culinary Council video that follows)
  • Evening at Le Cirque – An exclusive agreement with the illustrious Le Cirque restaurant. Le Cirque has been ranked among the best in the world for decades by food experts, celebrities and high society. Available on all ships, located in Pinnacle Grill. Nominal charge. Le Cirque is delivering really well—great reviews
  • 2013 will have 50-60 guest chefs appearing in the Culinary Arts Center. Two of the most prominent are: Gabriel Kreuther Executive Chef, The Modern - NYC Gabriel Kreuther attended culinary school at École Hôtelière in Strasbourg and was named “Best Kitchen Apprentice in France.” After being sous chef for renowned Chef Franz Keller, he arrived in New York in 1997. After several months as sous chef at La Caravelle, he became Chef de Cuisine at Restaurant Jean-Georges until his 2002 appointment as Executive Chef at Atelier in The Ritz-Carlton New York, Central Park. One of Food & Wine Magazine’s prestigious “America’s Best New Chefs” in 2003, Gabriel won the James Beard Foundation Award for “Best Chef: New York City” in 2009. EU 5/31 Karen Nicolas, Executive Chef - Equinox, Washington DC Karen Nicolas, executive chef at Todd Gray's Equinox—one of only a handful of lucky toques to be named among Food & Wine magazine's 2012 Best New Chefs in America. Food and Wine praises Nicolas for "creatively shaking up one of DC’s iconic power restaurants”. ( set up Culinary Council video that follows)
  • Digital Workshops – two year extension of the contract—will be re-freshing the spaces on the ships for these. This program remains a complimentary activity for our guests
  • Are you encouraging your clients to move up to a suite? Superior Suites - exclusively available on Vista and Signature Class ships. Superior Suites include all the stateroom amenities, plus: A variety of firm, medium and soft pillows No-host mini-bar for easy entertaining Personalized cruise stationery Oversized bath towels One-touch telephone concierge service Fresh flowers Complimentary DVD library A special amenity exclusively for guests cruising in a Deluxe Verandah Suite or Penthouse Verandah Suite, the industry-leading Neptune Lounge features a private place to relax, socialize with other suite guests and enjoy the personalized service of a concierge Deluxe Suites Include all the Superior Suite amenities, also include (partial list): Complimentary laundry, pressing and dry cleaning throughout your cruise Complimentary sparkling wine served in the Neptune Lounge upon embarkation Complimentary bottled water provided in suite at embarkation Cocktail party with ship’s officers Priority boarding for tendered ports of call Special disembarkation service Priority dining and seating requests Exclusive daily breakfast service High tea service in suite on request
  • Always at the heart of the Holland America cruise experience is our warm and award-winning style of service that is never in the way and never out of reach. We sail with nearly one crew member for every two guests, providing the intuitive, gracious service that has long defined classic cruising
  • HAL’s 2013 Europe program offers: An expansive number of itinerary choices and ports-of-call European officers & ambience Northern & Western Europe, Mediterranean & Transatlantic Overnights in the best ports: Amsterdam Barcelona Funchal (Madeira) Honningsvag Istanbul Lisbon Piraeus (Athens) Reykjavik Santa Cruz de Tenerife Stockholm St. Petersburg Venice In jusrt a minute, we’re going to tell you the secret to doubling your Europe business…
  • Detail of Ryndam’s 7-day offerings: 7-Day Turkish Explorer sails roundtrip Piraeus (Athens) and is so port rich, even offering an overnight in Istanbul, that guests can experience all the highlights of Turkey and Greece. 7-Day Homeric Quest sails roundtrip Piraeus (Athens) and is perfect for any Greece lover with limited time on their hands. Guests can experience five different Greek ports as well as visit the ancient city of Ephesus, once ruled by the Persians and Alexander the Great. New & Notable 7-day Greek Isles program ms Ryndam August – October The 7-day program was designed to be combined to make 14-day collector cruises
  • Selling Tip- Experience More with Collectors’ Voyages – We’ve packaged a series of back-to-back itineraries that combine to an in-depth experience and an exceptional value. When your clients are already paying top dollar for airfare for their once in a lifetime vacation, why not suggest a Collector’s Voyage that maximizes their return on vacation investment? Guests get one set of documents and are ensured they’re booked through in the same stateroom. 30-40% of our Europe guests choose a collector- this doubles your commission! Collectors provide at least a 10% discount off the two cruises booked individually- sometimes more! With the high cost of airfare this is the best way to see Europe.
  • Detail of the 11-day Noordam series 11-Day Adriatic Explorer sails Civitavecchia (Rome) to Piraeus (Athens) map shown (or reverse) and features a mix of the great Roman & Greek empires. With an overnight in Venice & Piraeus (Athens) guests can take the time they need to explore these culturally rich cities. Other variations: 11-Day Ancient Mysteries sails Piraeus (Athens) to Istanbul (or reverse) and offers a unique experience with a call to Port Said (Cairo) offering guests the opportunity to visit the great pyramids and an overnight in Istanbul, home of the famous ―Blue Mosque‖ (or Sultan Ahmed Mosque). 11-Day Mediterranean Odyssey sails roundtrip Civitavecchia (Rome) with an overnight in Piraeus (Athens) and visits to Kerkira (Corfu), Katakolon (Olympia) & Santorini, there is no better opportunity to explore the best of Greece.
  • Another fantastic Collectors opportunity on board ms Nieuw Amsterdam 12-day Mediterranean Tapestry, Barcelona to Venice, combined with 12-day Mediterranean Empires, roundtrip Venice
  • Another fantastic Collectors opportunity on board ms Nieuw Amsterdam 12-day Mediterranean Tapestry, Barcelona to Venice, combined with 12-day Mediterranean Empires, roundtrip Venice
  • Another fantastic Collectors opportunity on board ms Nieuw Amsterdam 12-day Mediterranean Tapestry, Barcelona to Venice, combined with 12-day Mediterranean Empires, roundtrip Venice
  • Another fantastic Collectors opportunity on board ms Nieuw Amsterdam 12-day Mediterranean Tapestry, Barcelona to Venice, combined with 12-day Mediterranean Empires, roundtrip Venice
  • Amazing opportunity to sail Iceland and Greenland from the US. Always sells out early so we’re doing this in 2013 on a larger ship- Veendam. This also means more suites.
  • Selling Tip - See ALL of Alaska – before you present options for a 7-day cruise to clients, remind them that the only way to see all of Alaska is on a cruisetour. Whether to Denali, Mt. McKinley and the heart of Alaska, or through the breathtaking beauty of the Yukon, Holland America Line’s cruisetours make certain your clients see it all. From the product announcement: Experience: Tracing our Alaska & Yukon roots back to 1947, we’ve been showing visitors the Great Land for more than 65 years Denali, Denali, Denali: we have news in Denali! Balance of the “Must See” & the “Seldom Seen” In addition to Alaska’s major attractions (like Denali) we explore off the beaten path with far fewer guests (Seward, Alyeska Resort, Dawson City, Kluane & Tombstone Parks, the Yukon River) Flexibility & Choice: combine a 3-, 4-, or 7-Day cruise with land tours ranging from 2 to 13 days. Encourage your clients to take their time: For the best experiences guests need to take their time to see the natural wonders of Alaska and the Yukon (two and three night options in key locations) Personalized Adventures: Our cruisetours provide the guided framework for our guests to customize their individual vacations – by adding shore and land excursions along the way, every member of a travelling party can design their own personal adventure Personal Attention: All Yukon series (Y1-Y6) and Denali Plus (D8 & D9) cruisetours include the services of a Tour Concierge who travel with guests throughout the land portion of the itineraries. In addition, all tours have the benefit of our Guest Service Hosts in each location to facilitate travel needs along the way This just in…we have added peak Alaska cruise dates to Early Advantage so your clients can take advantage of these great rates.
  • For 2013, we are sailing to Alaska May through September with three 7-day options. These are offered roundtrip Seattle or Vancouver and also Vancouver-Seward and reverse. Glacier scenic cruising included on all itineraries: choice of Glacier Bay or Tracy Arm Fjord/twin Sawyer Glaciers. Park Ranger and Huna Native presentations on all Glacier Bay sailings. HAL ships offer expansive viewing lounges, spacious staterooms and open decks for more room at the rail to enjoy scenic glacier cruising and view wildlife. Amsterdam has moved to roundtrip Vancouver 7-day sailings on Fridays. Now guests have another weekend option. Amsterdam represents the best values of the Vancouver program.
  • For 2013, we are sailing to Alaska May through September with three 7-day options. These are offered roundtrip Seattle or Vancouver and also Vancouver-Seward and reverse. Glacier scenic cruising included on all itineraries: choice of Glacier Bay or Tracy Arm Fjord/twin Sawyer Glaciers. Park Ranger and Huna Native presentations on all Glacier Bay sailings. HAL ships offer expansive viewing lounges, spacious staterooms and open decks for more room at the rail to enjoy scenic glacier cruising and view wildlife. Amsterdam has moved to roundtrip Vancouver 7-day sailings on Fridays. Now guests have another weekend option. Amsterdam represents the best values of the Vancouver program.
  • For 2013, we are sailing to Alaska May through September with three 7-day options. These are offered roundtrip Seattle or Vancouver and also Vancouver-Seward and reverse. Glacier scenic cruising included on all itineraries: choice of Glacier Bay or Tracy Arm Fjord/twin Sawyer Glaciers. Park Ranger and Huna Native presentations on all Glacier Bay sailings. HAL ships offer expansive viewing lounges, spacious staterooms and open decks for more room at the rail to enjoy scenic glacier cruising and view wildlife.
  • NEW: Sampler CruiseTours S1-S4: Combine 3-, 4-, or 7-day cruises with 1-2 night land packages for guests seeking a short pre- or post- cruise land extension
  • NEW: Sampler CruiseTours S1-S4: Combine 3-, 4-, or 7-day cruises with 1-2 night land packages for guests seeking a short pre- or post- cruise land extension
  • Kluane is a vast and rugged wilderness – it encompasses more than 10 million acres and includes 5 of North America’s 7 tallest peaks, including Mt. Logan which is just a few hundred feet shy of Mt. McKinley. Until recently Kluane has not been accessible to visitors, even though the Alaska Highway runs along its border. Over the past few years, Holland America has developed extensive partnerships with local guides and tour operators to create authentic wilderness experiences in and around the park. Kluane is accessible from Whitehorse, the capital of the Yukon. Tours within the Yukon are perfect for your clients who want an un-crowded wilderness experience.
  • By spending more time Denali your clients can travel at a more relaxed pace and have a greater chance of seeing wildlife and sights such as Mt McKinley. We have new TRIPLE DENALI itineraries that will give your clients ample opportunity to see the wonders of Denali.
  • Eight 14‐Day Australia & New Zealand sailings: from Auckland to Sydney, or reverse. Of course this means Oosterdam offers your clients more verandahs. The 14-day program is also available roundtrip Sydney
  • The circumnavigation also splits in Perth
  • The circumnavigation also splits in Perth
  • HAL’s South America program: Spring, Fall & Winter sailings Overnight stays: Buenos Aires Rio Manaus Panama City Callao (Lima) Unforgettable scenic cruising in Antarctica We’re offering three Antarctica cruises this year. A special holiday voyage and two in the winter.
  • Additional high season sailings have been added to Early Advantage
  • 7-Day Canada & New England ms Veendam (Boston to Québec City or reverse) May 4, 11, 18, 25; Jun 1, 8, 15, 22, 29; Jul 6; Aug 24, 31; Sept 7, 14, 21, 28; Oct 5, 2013 Visited ports: Bar Harbor, Halifax, Sydney, Charlottetown & Québec City Highlight: New itinerary for 2013. Overnight on board in Québec City Quebec City is the #1 rated port by HAL’s guests. Veendam is the best value in CNE. Easy access from Quebec City to Montreal for those that still want to experience this large city.
  • HAL Kids Culinary Workshops now offer children a unique and fun learning experience. Kids will learn basic cooking techniques, kitchen safety, new ingredients and how to follow recipe instructions. Aside from the fun involved, cooking encourages kids to think about numbers and measuring, cleanliness, safety and time management. The Culinary Art Center is a place where questions are encouraged and having fun is a must! HAL Kids Culinary Workshops are geared toward two age groups; ages three to seven and ages eight and up. Teenagers 15 and up may participate in the adult classes. The menus range from simple to teen gourmet Demonstration style and hands-on classes are offered Each student receives copies of the recipes prepared in class All classes are complimentary and last approximately one hour
  • HAL Kids Culinary Workshops now offer children a unique and fun learning experience. Kids will learn basic cooking techniques, kitchen safety, new ingredients and how to follow recipe instructions. Aside from the fun involved, cooking encourages kids to think about numbers and measuring, cleanliness, safety and time management. The Culinary Art Center is a place where questions are encouraged and having fun is a must! HAL Kids Culinary Workshops are geared toward two age groups; ages three to seven and ages eight and up. Teenagers 15 and up may participate in the adult classes. The menus range from simple to teen gourmet Demonstration style and hands-on classes are offered Each student receives copies of the recipes prepared in class All classes are complimentary and last approximately one hour
  • HAL Kids Culinary Workshops now offer children a unique and fun learning experience. Kids will learn basic cooking techniques, kitchen safety, new ingredients and how to follow recipe instructions. Aside from the fun involved, cooking encourages kids to think about numbers and measuring, cleanliness, safety and time management. The Culinary Art Center is a place where questions are encouraged and having fun is a must! HAL Kids Culinary Workshops are geared toward two age groups; ages three to seven and ages eight and up. Teenagers 15 and up may participate in the adult classes. The menus range from simple to teen gourmet Demonstration style and hands-on classes are offered Each student receives copies of the recipes prepared in class All classes are complimentary and last approximately one hour
  • Holland America offers 7- to 14-day Caribbean sailings from October to April out of Ft. Lauderdale and Tampa. With seven ship options and Eastern, Western, and Southern itineraries available, there is a Caribbean sailing to satisfy every guest. Holland America’s Panama Canal sailings are among the most diverse in the cruise market with sailings from 10- to 23- days offering both partial and full transit of the canal. Unique Sunfarer itineraries on the Zuiderdam offer guests an opportunity to experience both Caribbean ports of call and scenic cruising of Gatún lake during a partial canal transit 14+ day Canal sailings offer full daylight transit of the Canal HAL offers convenient roundtrip sailings from San Diego to both Mexico and Hawaii 7- to 12-day Mexico itineraries – the 12-day Sea of Cortez itinerary is being reintroduced for 2013 14-17-day Hawaii sailings offer both roundtrip Sand Diego and roundtrip Vancouver options
  • Half Moon Cay is celebrating its 15 th Anniversary this year and is the highest rated private island in the Caribbean. It’s also one of the top-rated ports by our guests. Most Caribbean itineraries include Half Moon Cay
  • Private beachside cabanas with everything you need for an indulgent day in paradise – even optional butler service Private Oasis Cabana with hot tub, wet bar, barbecue, massage area and more for up to 25 people Three waterfront bars - the Lookout Bar, "I Wish I Could Stay Here Forever” Bar, and the newly opened Captain Morgan on the Rocks Bar Extensive activities program, including: Horseback riding in the surf Aquatrax adventures Deep sea fishing Kayaking Parasailing
  • Enhancing our loyalty program is another way in which we encourage your clients to sail with us again and again. Each day they cruise with us, they’ll earn Cruise Day credits that entitle them to special gifts and invitations to exclusive onboard events. They earn additional Cruise Day credits just for onboard spending and shore excursion booking. As they collect more Cruise Day credits, they move up to higher Star levels and earn even greater rewards and discounts on future cruises. Other benefits include: Discounts on logo merchandise, spa treatments, 3 rd /4 th guests and wine packages just to name a few. A subscription to Mariner Magazine Welcome Back luncheon and Champagne brunch
  • Want to encourage agents to communicate the core messages of EA, versus lots of lead rates, as they are in constant change Early Advantage is available on all seasons. Best focus is on summer- Alaska cruise and cruise tour, Europe and Canada & New England.
  • Presentación holland

    1. 1. Holland America Line
    2. 2. ¿ Quien es el pasajero premium / HAL? Pasajero con más de un crucero en grandes barcos que busca menos aglomeraciones, mejor servicio y nuevos puertos. Parejas de más de 40 años, con nivel cultural medio alto Buscan una experiencia cómoda y relajante con entretenimiento sofisticado Familias que viajan con niños, pero buscan algo más que diversión
    3. 3. Más de 135 años navegando…
    4. 4. Más de 135 años navegando…
    5. 5. Signature-Class Amplia flotams Eurodam/ms Niew Amsterdam ms PrinsendamVista-Classms Zuiderdam ms Oosterdam ms Westerdam ms NoordamRotterdam-Classms Rotterdam ms Volendam ms Amsterdam ms ZaandamStatendam-Classms Statendam ms Maasdam ms Ryndam ms Veendam
    6. 6. Opciones GastronómicasTurno abierto de cena o dos turnos en el Restaurante Principal
    7. 7. Opciones gastronómicasRestaurante “Pinnacle Grill”
    8. 8. Opciones gastronómicasLido Restaurant, buffet cocinado al momento
    9. 9. Opciones gastronómicas : Restaurante Canaletto
    10. 10. Opciones gastronómicasRestaurante Asiático Tamarid y Silk Den ( Eurodam, Nieuw Amsterdam )
    11. 11. Opciones gastronómicasTerrace Grill, restaurante en cubierta
    12. 12. Opciones gastronómicas24-horas room service INCLUIDO
    13. 13. • Cena Master Chef’s International• Nuevos menús vegetarianos & Pinnacle
    14. 14. Evening at Le Cirque
    15. 15. Culinary Arts CenterPresented by Food & Wine
    16. 16. Gabriel Kreuther Karen Nicolasms Statendam ms EurodamMarch 1, 2013 May 31, 2013 Chefs a bordo • Programa de chefs invitados en el Culinary Arts Center • 50-60 chefs previstos para 2013
    17. 17. Actividades para huéspedesDigital WorkshopPowered by Windows
    18. 18. • Suites • Ventajas exclusivas • Desayuno en el Pinnacle Grill • Neptune Lounge
    19. 19. Premiado Servicio:Un tripulante por cada doshuéspedes
    20. 20. Holland Americaen Mediterráneo yNorte de Europa
    21. 21. NOVEDAD 2013• 7 días Islas Griegas y Estambul• ms Ryndam• Agosto y Octubre
    22. 22. • Viajes de coleccionista ; combine 2 cruceros seguidos con hasta un 50 % de descuento• 30-40% de nuestros huéspedes en Europa lo eligen.
    23. 23. NOVEDAD 2013• ms Noordam• 3 itinerarios de 11 días combinables
    24. 24. Muy recomendado :• ms Nieuw Amsterdam, itinerarios combinables, cruceros de 12 y 24 días.
    25. 25. Recomendado en Norte de Europa• 10 días Gemas del Báltico• ms Eurodam• Desde Copenhagen, noche en St Petersburgo
    26. 26. Fiordos 7 nochesMs Ryndam desde DoverMs Rotterdam desde RotterdamMs Eurodam desde Amsterdam ( Itinerarios combinables )
    27. 27. Cabo Norte 14 noches• Ms Rotterdam desde Rotterdam
    28. 28. 16 y 17 días viajes de los Vikingosdesde Amsterdam :Eurodam 27 agosto•Veendam 30 julio•
    29. 29. Holland America Line65 años en Alaska
    30. 30. 2013 salidas de 7 días desde :• Seattle ; ms Oosterdam y ms Westerdam• Vancouver ; ms Zuiderdam, ms Volendam, ms Amsterdam• Seward ; ms Zaandam, y ms Statendam
    31. 31. • Navegación escénica por los Glaciares ; Glaciar Bay o Tracy Arm.• Presentaciones a bordo por los Rangers de los parques.
    32. 32. NOVEDAD 2013 Cruise tours en Español ms Zuiderdam 20 de julioms Amsterdam 30 de agosto
    33. 33. NOVEDAD 2013 Cruise tours en Español ms Zuiderdam 20 de julioms Amsterdam 30 de agosto
    34. 34. Kluane National ParkYukon Territory
    35. 35. Denali National Park
    36. 36. Australia,Nueva Zelanda y Pacifico Sur14 días a bordo del Oosterdam
    37. 37. 34 días desde Sydney
    38. 38. America del Sur• Otoño, invierno y primavera• Incluyendo Antártida
    39. 39. Recomendado• 13 días Sudamérica• Valparaiso – Buenos Aires o viceversa• ms Veendam y ms Zaandam
    40. 40. Canadá & Nueva Inglaterra• Primavera, verano y otoño• salidas desde Boston, Montréal, Québec, y Nueva York.
    41. 41. Canadá & Nueva Inglaterra• Primavera, verano y otoño• salidas desde Boston, Montréal, Québec, y Nueva York.
    42. 42. Nuevo• 7 días con noche en Québec.
    43. 43. Sabia que ……una de las actividades más populares del club HAL es ir a hacer galletas y comérselas…..
    44. 44. Sabia que ……los niños se pueden quedar a bordo de 8.00 h hasta las 16.00 h mientras los padres están de excursión …..( sin coste )
    45. 45. Sabia que ……los niños reciben su propio diario de a bordo en su camarote con las actividades diarias para ellos……
    46. 46. Más destinos
    47. 47. Half Moon Cay• Considerada la mejor Isla Privada ( por Porthole Magazazine )
    48. 48. • Cabañas privadas• 3 bares en la playa• Gran numero de actividades disponibles
    49. 49. Ventajas reserva anticipada HASTA EL 28 FEBRERO• Subida de categoría de interior a exterior o exterior a balcón• 50% descuento en el 2º crucero para viajes de coleccionista en Europe• Gratis o tarifas reducidas para 3º y 4º huésped compartiendo camarotes• Créditos a bordo de 40 usd a 80 usd por camarote
    50. 50. GRACIASJesus Armengol

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