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#WAC2011: Neil Patel - Crazyegg / KissMetrics


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Presentatie Neil Patel van Crazyegg / KissMetrics tijdens het Webanalytics Congres 2011 #wac2011.

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#WAC2011: Neil Patel - Crazyegg / KissMetrics

  1. 1. Tools to Increase Conversions For Your Business Neil Patel KISSmetrics
  2. 2. Funnel Testing & Optimization
  3. 3. It ’ s important not to get distracted by intermediate metrics like the click-through rate of the button itself...we only care about the customer behaviors that lead to something useful ” Eric Ries, The Lean Startup “ Macro Conversions
  4. 4. <ul><li>Baseline your macro conversions </li></ul><ul><li>Identify optimization opportunities </li></ul><ul><li>Gather qualitative data </li></ul><ul><li>Create and implement A/B tests </li></ul><ul><li>Measure against your baseline, rinse & repeat </li></ul>5 Step Process for Funnel Optimization
  5. 5. Baseline your macro conversions
  6. 6. Identify optimization opportunities <ul><li>Which step has the highest drop off? </li></ul>
  7. 7. Gather qualitative data <ul><li>Identify conversion barriers </li></ul><ul><li>Surveying </li></ul><ul><li>, KISSinsights, Wufoo , SurveyMonkey , etc... </li></ul><ul><li>Usability Testing </li></ul><ul><li>In-person,, FiveSecondTest , etc... </li></ul>
  8. 8. Ask questions <ul><li>Don’t be afraid to ask your visitors questions </li></ul>
  9. 9. Not all feedback is relevant
  10. 10. Create and implement A/B tests <ul><li>Many ways to improve funnels </li></ul><ul><li>Modify your steps </li></ul><ul><li>Combine, remove or change the order of steps. </li></ul><ul><li>Add design elements to guide users </li></ul><ul><li>Test your designs </li></ul><ul><li>Headlines, images, buttons, microcopy, etc... </li></ul><ul><li>Try radical variations </li></ul>
  11. 11. Measure against your baseline, rinse & repeat
  12. 12. Segmenting Your Customers
  13. 13. Account type segmentation
  14. 14. Company size segmentation
  15. 15. Custom segmentation
  16. 16. Custom segmentation data
  17. 17. Testing Your Call to Actions
  18. 18. How to Increase Sign-ups by 200% Don ’ t copy “ best practices ” blindly
  19. 19. Learn what works best for your customers A Beginner ’ s Guide To A/B Testing: Exceptional Web Copy
  20. 20. Get Creative
  21. 21. Try video
  22. 22. Retarget
  23. 23. Did a Google Search
  24. 24. Landed on
  25. 25. Retargeted on TechCrunch
  26. 26. Don’t Be Afraid to Spy
  27. 27. Track Clicks
  28. 28. Record Mouse Movements
  29. 29. How do I get more leads? What’s the easiest way to increase conversions? How do I setup funnels? Do you have to setup your funnels in advance? Does multivariate testing work or do you recommend using A/B testing? Neil Patel [email_address] • 562.292.3834 You ’ ve got questions... We have the answers! Email me to learn more about [email_address]