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CV-Lite_Ugo Gregorio LACOPO 2016

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CV-Lite_Ugo Gregorio LACOPO 2016

  1. 1. 1 PROFESSIONA L PROFIL E A well-regarded consultant with significant global blue chip experience in Project Management, Applications Delivery, Organizational Development, CRM, Business Transformation, Methodology Content/Training and Cloud Solutions across multiple industries including from automotive(BMW) to aviation (Jestet & SABRE) from financial (Aon, Goldman Sachs, KPMG, KTC, UCPB, Veda,CBA & SunCorp) to mining (Anglo American) from consumer goods (SAB Miller, ITC and BAT) to pharmaceutical l (Sanofi-Aventis) telecommunications (TeliaSonera)and most recently digital/online(Veda/NSWBC).In my spare time I paint, works viewable here http://www.saatchiart.com/ugogregorio QUA L IFICA TIONS  B.S.Sc - Bachelor Social Sciences with a double majorin Economics & Sociology  Microsoft Certified Technology Specialist  Microsoft Certified Business Management Solutions Specialist  Microsoft Sure Step Methodology  Microsoft CCF: Customer Care Framework  Suncorp Academy Agile Certificate of Completion  Oracle Certificate of Completion Marketing Manager  Oracle Certificate of Completion Order Management  Fluent in English, Spanish & Italian  PMI Project Management Professional (PMP BOK) – Tampa, Florida USA  Technical languages include: Siebel eMail Response, eTracker, JIRA,SSE, Siebel 7.0+ through to 7825, verticals include CRM, Call Centre, Service. Lead Management, Dealer portal, Automotive, Pharma, Life Sciences, Oracle Marketing Manager 7.8, ORCL 10i Order Management & Office Depot, Oracle EBS iProcurement, SABRE CRS, & SPSS,Daptiv KEY A CHIEVEMENTS  Microsoft Regional Project Manager for the Aon 100K user migration from Notes to Microsoft Office365  Project Manager for the SAB Miller Sales Transformation  Project Manager for the Oracle EBS roll out using Agile methodology  Roll out of Siebel EIM/CRM projects for HP - Hewlett Packard for 2 regions EMEA & LATAM in over 20 countries encompassing the total project cycle, from strategy (corporate-regional-local), kick off to go-live and follow-up compliance.  Worldwide content lead & trainer for Microsoft project methodology “Sure Step”  General manager for the automation of Jetset Travel including air, hotels, transfers and foreign exchange and integration with CRS SABRE  Proven global blue chip experience in managing virtual teams, client relationships, project management stakeholder and resource management Ugo G regorio L A COPO o Based: North Sydney 2060 o Email: ugogregorio@icloud.com o Passport Status: EU/UK NI + US + Australian Citizen o Contact: + 61 (0)409 630 904
  2. 2. 2 KEY SKIL L S  Key Skills includeProject Planning, Resourcing & Governance, Stakeholder Engagement & Management, Project Delivery, Managing 3rd party providers, Managing & Coordinating SMEs, Outsourcing Management, Virtual Project Teams, Multiple parallel projects in parallel, Running Weekly Project Updates, Global delivery, Workshop Facilitation, Strategic Communications & Report Writing Strong communication and client facing skills and used to dealing with all organizational levels from CEO to operatives More specifically:  Organise, Chair & Minute all project status meetings;  Attend local, regional and global project meetings for allocated projects;  Creation & maintenanceof the Management Plan – RACI, Status Reporting, Project Plan & key dependencies/milestones, Project Roadmap, Steering Committeefor allocated projects;  Issue & Risk Management – identification, registration and allocation process for the project;  Coordination of project activities;  Responsible to innovate and optimise technical/business delivery to time, cost & quality;  Mentor & coach all team members;  Managing expectations;  Act as champion and role model at all times CA REER SUMMA RY  Australian Business Chamber – Solution Project Manager - Sydney 2014-2015  Microsoft Regional HQ – APAC Centre of Excellence - Singapore 2008 – 2011  Oracle Project Manager/Senior Consultant - London 2005 – 2007  BDR Consulting – Project Manager/ Senior Consultant - London 1998 – 2002  Impac/Galco – OD/Management Consultant –USA/Italy 1989 –1997  Jetset Communications – General Manager 1983 – 1988 EMPL OYMENT  Dimension Data – Sydney, Australia Aug 2015-current Globalleader in theprovision andmanagementof specialist ITinfrastructure solutionsand services. Wholly-ownedsubsidiary of NTT Group,presentin 58 countriesandin all major industry vertical,Serves 72% of the Fortune100 and60% of the Fortune500 companies Senior Project Manager My currentportfolioincludes managingprojectsfor: o CBA: Commonwealth Bank ,Sydney -Windows8 rollout o NSW Department of Justice ,Sydney -Office 365 Migration o Veolia,Pyrmont– Windows 8 RollOut  NSWBC – NSW Business Chamber – North Sydney, Australia Sep 2014-Aug 2015 Solution Project Manager This role supported thedevelopmentandmanagementof a new international trade consultingproductandsolution: 1. Managethe technicaldevelopmentandsystems performance ofa product suite includingan Australian websitefor Exporters www.exportgrowth.com.au , a Chinesewebsitewww.australianbusinesschamber.com.cn aimedat buyers, appsforShowroomguests & events anda SharePoint/Office365solution to manage & trackthe roadmapfromregistration to endofrotation as wellas thetranslation of technicalcontentinto Mandarin; 2. Lead a virtual teamof cross functional regional & offshoreteams usingBaseCamp/JIRA as toolsin an Agile SDLS model & Skype in order to overcome language barriers; 3. Work with thebusinessunits and stakeholdersincludingoffshoredigital marketingagenciesto successfully developand implement the project usinga disciplined andstructuredprocess; 4.RFP/VendorSelection of a creativeagency in China(NextDigital/APD) 5.Workwith AWS Amazon WebServices andAlibaba todeliver hosting
  3. 3. 3 Outcomes – Deliverables achieved on spec, on budget (~AUD5M) and all 4 projects in parallel a month ahead of time.  Veda - North Sydney, Australia Jun – Aug 2014 Veda is the largest creditreferenceagency in Australia[1] and New Zealand. It providescredit reporting,credit scoring,a ndmarketing analyticsservices. Project Manager BTS –Business & Technology Project Managing3 key projects: 1. Mobile Enablement /Responsivewebsites – Workingwith a 3rd party creative agency this project is aboutprovidingan optimal online experience to all customersregardless ofthedeviceused andincluding apps and a dealer portal.Rationalisation of theplethora of websitesthat have evolved over time. RFP/Vendor Selection of a creative agency(Adrenalin MarketingSolutions) ; 2. Address Management– This projectis about the ability to apply a consistent uniqueaddressidentifier across the business. To implement the recommendedgovernment standardfor addressmanagement in order to improve matchingcapabilities aswell as add ress quality. 3. Verify Automation – This project is aboutautomating a longlistof currently manual intensivechecks such as ETW -Entitlement To Work, AFP Police Checks,Bankruptcy etc. All teams managedwith the AgileSDLC model intosmall incremental builds.Daily standups& time boxed showcasesper iteration Outcomes – In terms of governance all projects have regular Steering Committee & PMO reviews and project status deemed green at the time of writing. I have customer testimonials upon request Career Break & Relocation to Sydney Jan – May 2014  SMS Management & Technology Senior Project Manager Oct 2011 – Dec 2013 Role: Employed as a senior to service clients in need of PM, BA or SME skills. Clients/Projects:  SAB MILLER/CUB – Sales Transformation Project Manager – Jan to June 2013 The world’s secondlargest brewerwith presencein 6 regionsandover 75 countries, over200 beer brands andsome 70,000 employees. This project involved benchmarkingthe best in class execution andtrade service programs acrosstheSABMiller group, Iimplementing and driving the project plan, reportingprogress,andaligning plansandresources to ensureteamdelivers against the plan  SUNCORP – Project Lead, Group Purchasing Transformation project – Jan to July 2012 Project Manager for implementingOracle EBS iProcurement as the enterprise requisitioning & procurement tool. Regression andEndto endtesting ofentireR2P:Requestto Pay cycle includingcreation of test scripts,SIT, UATand Go / No Go checkpointspre GoLive of 12 June 2012 with all bugs recordedandmanagedin JIRA(issue tracker). Customer,consultant,remote & 3rd party offshorevendor(Genpact) managedwith an AgileSDLC model with daily standups& time boxed showcases periteration  ANGLO AMERICAN – IM Project Manager – July to November 2012 Project Manager for implementing2 IM projects namely AP enhancements and Pit to Port pricingusing MPS -Microsoft ProjectServer  SANOFI AVENTIS –Project Manager Sakes Transformation - December 2012 to Feb 2013 Sanofiis a French multinational pharmaceutical company headquarteredin Paris, the world'sfourth largest by prescription sales. Project Manage thebuild,testandimplementation ofSales andDistribution reportsforthe Consumer Healthcare division,includingthe ETL, metadata model andBI reports / dashboards Projectentailsthe Build,test andimplement thesales anddistribution reports,including the ETL, metadatamodel andBI reports / dashboards on IBMCognos.  SUNCORP–Team Lead Windows7 Roll Out – July to December 2013 On a location-by-location basis user training,lead& managefloorwalker activitiesas well asliaise with technical“hitteam” ensuringclean- cutovers Outcomes – Projects delivered on time on spec and on budget. SAB Miller and Suncorp were true transformations of the BAU landscape. I have customer testimonials upon request
  4. 4. 4  Microsoft Centre of Excellence – Regional HQ Singapore Regional/Senior Program Manager 2008 – 2011 Role: Initially employed by Microsoft Australia as a CRM SME then promoted to APAC HO as a part of a specialist team of “architects/SMEs” that served as a regional pool of resources and skills Clients/Projects:  UCP:United Coconut Planters Bank, Manila, Philippines – Project Manager Project Manager ofNotesto Exchange/ Outlook usermigration & Dev Teamapplications migration Notesto SharePoint  Aon, Sydney, Australia – BPOS-D (Office 365), Regional Project Manager - APAC FromJune 2010 toMarch 2011 Project Manager for readiness & migration phasesfor APAC ofthisglobalOffice365rolloutJune 2010 – Feb 2011 involving 22 countriesandover 100,000users.Countries included: o Australia & NZ o China, Hong Kong. Taiwan, South Korea, Vietnam & Japan o India, Pakistan, Sri Lanka, Indonesia & Thailand  Fuji Xerox, Singapore SME for functional requirements capture andfit gap analysis Requirementsgatheringby facilitating2-weekschedule ofworkshops in order to produce a fit Gap analysis andFRD(FunctionalRequirementsL3) as deliverableas wellas accompanyingVisioprocess flows. APAC Sure Step methodology Train MCS (MS Services) & MS partners in MS SureStep methodology in followingsubs: Philippines/ Indonesia/Singapore/Malaysia/Thailand & NZ Outcomes – For MS 1st ever perfect (100%) evaluation scoresfromparticipants;glowing feedback  SMSGR (Sales Marketing & Services Group Readiness) Global SME/Trainer Lead SME responsible forcontent &delivery via classroom &/orVirtual training to world- wide audiences. Top Box results achieved consistently  KTC – Krung Thai Bank. Bangkok. Thailand Produce RequirementsMasterbasedon agreedsourcedocumentation. Basis for <as is>& <to be>business process re-engineeringworkshops  MOE – Ministry Of Education, Singapore Part of the bid teamproducing the RFP including MPP/Project Plan and liaisingwith MGSI Outcomes – The Aon project was the very first global roll out of Microsoft’s first cloud offering then called BPOS (BusinessProductivity On line Suite) now rebranded as Office 365. APAC migration rate was twice that achieved by either LATAM or EMEA.I have customer testimonials upon request  Oracle Professional Services – London UK 2005 - 2007 Project Manager Role: Initially employed by Siebel until the Oracle acquisition in 2006 as a Senior PM with significant global blue chip Siebel experience Clients/Projects:  FORD UK, London, UK BaselineUKfor eventual EMEA rolls out  KPMG, London, UK Beta site for SSSE (Outlook to Siebel integration)  BAT, London, UK & Budapest, Hungary Globalrolloutof Siebel7.8.2 callcentres& sales
  5. 5. 5  CATTLES, Nottingham, UK OM teamtailormade quote price calculator fornew sales  TELIA SONERA, Stockholm, Sweden Siebel ePlan for upgrade from6.3 to 7.8.2. Gap analysis.Solutioning& Effort,Architecture, Environment, DataMigration solution blueprints, ProductModelling  ITC, Calcutta, India ePlan blueprintforSiebel 7285. Streams include CRM/Process,Technical,BI (Analytics) andUAS (User Adoption) End –to -end business processes,gapanalysis& matrix,ECG solutioning, BI(Analytics), technical architecture, environments,user adoption,phasingrollout & roadmap  BDR Consulting – London UK 1998 - 2002 Project Manager/Lead Consultant Clients/Projects:  COMPAQ(HP)CORPORATION – EMEA & LATAM – Project Manager (1998 - 2001) CRM Call Centre project management, strategy, design, implementation, start-up and follow up complianceof the following seventeen (17) Compaq projects/ locations: 1. Glasgow 2.Milan 3.Madrid 4.Brussels 5.Stockholm6.Mexico City 7.Buenos Aires 8.Santiago 9.Sao Paolo 10.Bogota 11.Johannesburg 12.Tel Aviv 13.Istanbul 14.Houston 15.Miami 16.Warsaw 17.Paris Through local steering committees in each country, tailoring corporate CRM strategy to meet local business requirements, as well as change management techniques used to obtain ‘buy-in’. All 16 projects/sites were implemented through start-up activities such as recruitment; campaign design, training & execution; agent & management training; selection & installation of CRM platforms such as Siebel and/or Clarify, as well as project managing the entire RFT (Request For Tender) process including the criteria for outsourcer evaluation (the creation of an RFT template), contract content, and metrics for performance evaluation. All sixteen (16) locations were green-field projects.  GOLDMAN SACHS – HR Call Centre London UK – Project Manager (2002) This project involved transforming current HR enquiries into a new CRM-style customer-centric HR Call Centre, designed to handle and process such enquiries. o Strategic Marketing o Marketing Campaigns o Call Centre design & implementation o Change Management o Business Processes o Performance measurement & metrics o Knowledge Management  ANHEUSER BUCH (aka Budweiser) Customer Contact Centre Richmond UK – Project Manager (2002( This project involved the design of an outsourcer RFI/ RFP template design, vendor review & vendor selection for the client o Strategic Marketing o Marketing Campaigns o Call Centre design & implementation o Change Management o Business Processes o Performance measurement & metrics
  6. 6. 6 o Knowledge Management  BMW UK - Direct project (2002) – Lead This project involved the ability to allow authorised car dealers to configurea BMW order on-line. o Strategic Marketing o Marketing Campaigns o Business Processes o Performance measurement & metrics PROFESSIONA L REFERENCES A d d i t i on a l c u s t o me r t e s t i mo n ia ls u p on r e q u es t 1. Anthony Welsh Microsoft Regional EngagementManager M: + 63 091 7361 Anthony.Welsh@microsoft.com 2. Nick Schenk Microsoft CloudServicesLead M: +1 (847) 363-6425 nickolas@microsoft.com 3. Dean Dobson MS Service Line PracticeManager M: 0404 827 904 Dean.Dobson@microsoft.com 4. Estelle Ivory MS PDRM: Professional Development & ResourceManager M: 0409 361 517 esivory@microsoft.com 5. Lori Fitzgerald MS CurriculumManager Biz Apps & Industry T: + 1 425 704 0758 M: + 1 206 498 3334 lorifitz@microsoft.com 6. Stig Struve Christensen Director WW TechnicalCommunities MicrosoftServices T: + 1 425 503 9917 M: + 1 425 538 3787 sstruvec@microsoft.com 7.Martin North Manager Product Development Australian Business Consulting& Solutions NSW BusinessChamber T: 02 9458 7629 M: 0417 230 782 Martin.North@australianbusiness.com.au 140 Arthur Street, North Sydney, NSW 2060 02 9458 7629 | 0417 230 782 | australianbusiness.com.au
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