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Vyom Labs Bmc Bsm Partner Newsletter October 2009


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Vyom Labs - Bmc Bsm Partner Newsletter October 2009

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Vyom Labs Bmc Bsm Partner Newsletter October 2009

  1. 1. Vyom Labs – BMC BSM Partner Newsletter October 2009 The Complete ITSM Solutions Company
  2. 2. Topics Intention of Newsletter BMC BSM Skills and Services Updates BMC BSM Project Updates Articles on BMC BSM Contact Us
  3. 3. Intention of Newsletter • Vyom Labs works with BMC Partners, System Integrators and IT Outsourcers worldwide to help them in their implementation, support projects and pre-sales efforts • BMC BSM Monthly newsletter will keep YOU informed on following about Vyom Labs Skills Availability On-Demand for your projects Projects executed by Vyom Labs in last month Knowledge Sharing Articles
  4. 4. BMC BSM Skills and Services Updates • Skills availability at Vyom Labs for your projects in this and coming months BMC Service Support • BMC Remedy ITSM 7.5, 7 and older versions – Service Desk (Incident Management, Problem Management), Change Management, SLM, Asset Management • BMC Service Request Management BMC Service Assurance • ProactiveNet • BPM (PATROL, PORTAL, PATROL Express ) • TMART • BMC Event Manager (BEM) • Service Impact Manager (SIM) BMC Service Automation • BMC Configuration Automation for Clients ( BCAC / Marimba) • BMC Configuration Automation for Servers (BCAS / Bladelogic) Atrium • CMDB Orchestrator (Run Book Automation) • BMC Remedy ARS 7.x, 6.x and older versions Job Scheduling / Workload Automation • Control-m for Distributed Systems
  5. 5. BMC BSM Skills and Services Updates • Services available from Vyom Labs for your projects Implementation Services, Support Services, Integration Services, Customization Services, Upgrade Services and Testing Services for BMC BSM solutions Custom training workshops / Implementation workshops on BMC BSM solutions Accredited ITIL Trainings (Foundation, Intermediate, Advance), ITIL Consultancy, ISO 20000 Consultancy
  6. 6. BMC BSM Project Updates (Updates for September 2009) Following Projects are completed by Vyom Labs in month of September 2009 Project – BMC Remedy Asset Management 7.5 at a leading IT Consulting company • BMC Remedy ITSM 7.5 Asset Management Implementation • Integrated the ITSM 7.5 with LDAP, SCCM, Oracle HRMS, custom SSO application and other custom applications • This project is handled completely (Project Management, Solution Architecture, Implementation ) by Vyom Labs • Organization is globally 1,00,000 + employee IT Consulting Organization Project / Workshop – BMC Remedy ARS and ITSM Implementation Workshop for BMC Partner in Europe • BMC Partner in Europe wanted to implement BMC Remedy ITSM 7.1 suite of products. Before the implementation they want to have an implementation workshop for all admin and support staff • Delivered complete implementation workshop consisting of: • Development in BMC Remedy ARS, BMC Remedy Service Desk, BMC Remedy Change Management, BMC Service Level Management, BMC Asset Management, BMC Configuration Management
  7. 7. BMC BSM Project Updates (Updates for September 2009) • Project – BMC Remedy SRM Implementation and Customization • Major Implementation of SRM (Service Request Management), with Custom Forms and Custom Workflows. • Building and routing the Service Request in SRM, Building basic foundation data, Building SLA for Incidents/Change depending on Regions • Vyom Labs did consultant augmentation in this project to one of the top 3 outsourcer in the world. The end client is large technology company (5 billion USD +) in USA • Project – CMDB Orchestrator Implementation and Customization • Developing various notifications (related to change) to external systems • Alert comes from Change Management System and depending upon that alert notification is sent to external system via SOAP over JMS. Action is taken when SOAP response is received. It involves updating Change and Unavailability records in Remedy Change Management • Vyom Labs provided consultant to this project to BMC Partner. The end client is large telecom company in Asia Pacific. • Project – BMC Performance Manager Implementation • Installed BMC Datastore, BMC Portal kit, BMC Remote Service Monitor on Production Server • Created Infrastructure groups under different locations, Conducted Foundation Data Work Shop • Configured Monitoring for different Application Servers, Web Servers, Database Servers, Network Devices. • This was turnkey assignment for Vyom Labs. End client is medium size technology company
  8. 8. Articles • Run book automation / CMDB Orchestrator Run Book Automation (RBA) is the term coined by Gartner for IT Process Automation. BMC calls its RBA solution as CMDB Orchestrator. This article details out what is Run Book Automation in generic terms and how it helps IT • Experience Sharing on ITSM 7.5 In The Middle of our Project to Implement BMC Remedy ITSM 7.1, Version 7.5.0 is Released. Should one go for ITSM 7.1 or 7.5. We are sharing our experience here:
  9. 9. Contact Us Email: Web: Phone (India): +91-20-66321000 Phone (USA): +1-408-416-3793