Quality Circle

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Quality circles are a concept of inviting stakeholders within a group or process to solve issues that have been around for a long time. This method opens communication, gives a real sense of ownership to solve old problems and strengthens the team and processes.

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Quality Circle

  1. 1. Quality Circle Romains Bos A Continual Improvement Initiative
  2. 2. Summary <ul><li>Quality Circle Defined </li></ul><ul><li>The Goal </li></ul><ul><li>Membership </li></ul><ul><li>Benefits </li></ul><ul><li>Importance </li></ul><ul><li>Logistics </li></ul><ul><li>Techniques </li></ul><ul><li>Final Note </li></ul><ul><li>Questions </li></ul>
  3. 3. Quality Circle Defined <ul><li>Composed of a group of employees (usually from 5-8 people) who are members of a single work unit, section, or department; the basic purpose of a quality circle is to discuss quality problems and generate ideas that might help improve quality </li></ul>
  4. 4. The Goal <ul><li>The goal of a Quality circle is to involve employees in decision making </li></ul>
  5. 5. Membership <ul><li>Membership is almost always voluntary, and members share a common bond; they perform similar tasks </li></ul>
  6. 6. Benefits <ul><li>Quality circles have benefits other than increasing employee participation </li></ul><ul><ul><li>They encourage: </li></ul></ul><ul><ul><ul><li>Trust among members and managers </li></ul></ul></ul><ul><ul><li>They are: </li></ul></ul><ul><ul><ul><li>An inexpensive way to provide employees with training </li></ul></ul></ul><ul><ul><li>They give: </li></ul></ul><ul><ul><ul><li>A sense of control over the employees work lives </li></ul></ul></ul>
  7. 7. Importance <ul><li>Most important: </li></ul><ul><ul><li>They may solve problems that have been around for years </li></ul></ul><ul><ul><li>Quality circles create strong lines of communication </li></ul></ul>
  8. 8. Logistics <ul><li>Meet once a month </li></ul><ul><ul><li>Use the P.A.C.E.R. technique </li></ul></ul><ul><li>The group comes up with recognized problems and come up with possible solutions to implement </li></ul><ul><li>Present solutions </li></ul><ul><li>Decide on best solution </li></ul><ul><li>Implement solution </li></ul>
  9. 9. Techniques <ul><li>Possible techniques used for problem solving: </li></ul><ul><ul><li>Brainstorming </li></ul></ul><ul><ul><li>Gordon Technique </li></ul></ul><ul><ul><li>Nominal Group Technique </li></ul></ul><ul><ul><li>S.W.O.T. Analysis </li></ul></ul><ul><ul><li>Brainwriting </li></ul></ul><ul><ul><li>Synectics </li></ul></ul>
  10. 10. Final Note <ul><li>“Me” becomes “us” in a good quality circle </li></ul>
  11. 11. Questions

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