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Public services that meet user needs

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Tara started out by giving us an overview of life with GDS and how it was formed by undergoing a revolution rather than an evolution. She talked us through some of the government’s digital service standards and provided us with some fascinating examples of the design patterns she’s been working on with the NHS.

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Public services that meet user needs

  1. 1. Public services that meet user needs Naintara Land @naintaraland
  2. 2. 1. Start with user needs
  3. 3. GDS @naintaraland
  4. 4. @naintaraland
  5. 5. @naintaraland
  6. 6. @naintaraland
  7. 7. 2. Research in every sprint
  8. 8. GDS @naintaraland
  9. 9. @naintaraland
  10. 10. @naintaraland
  11. 11. 3. User experience is everyone’s responsibility
  12. 12. @naintaraland
  13. 13. @naintaraland
  14. 14. @naintaraland
  15. 15. @naintaraland
  16. 16. 1. Start with needs 2. Research in every sprint 3. Make everyone responsible for the user experience 4. Don’t leave anyone behind
  17. 17. Thank you! @naintaraland

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