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Usability Testing of  Mobile Devices Dave Lougheed VP User Experience Klick
How to conduct usability testing on a mobile device
 
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dave Lougheed ,[object Object],[object Object],[object Object],[object Object]
 
Challenge ,[object Object],[object Object],[object Object]
Challenge ,[object Object],[object Object],[object Object]
 
Challenge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
Solution - Software ,[object Object],[object Object]
 
 
Solution - Hardware ,[object Object],[object Object],[object Object]
Solution - Hardware solid base adjustable tension joints built-in wire loop long reach
Logitech WebCam Pro 9000 QuickCam Orbit AF
Ye olde stack of paper
 
 
Findings & Recommendations
Homepage Issues & Recommendations ,[object Object],[object Object],[object Object],[object Object],[object Object],5 1 2 3 4
Reading Experience Findings ,[object Object],“ Feels better on my eyes than a book.” “ I’d be comfortable with this, even with more lines on the page.” “ It’s pretty comfortable to hold, and you can use (the FFBs) both ways.” “ It was great… very comfortable… very clear.” “ The line spacing is even better than a book, in fact.”
Reading Postures Were Varied
Even Better Than a Book ,[object Object]
Issue Matrix   Recommendation: Remove this feature Library  (Covers Only) Covers-only view is not helpful because book name and author are not displayed.  As well, some book cover images are not available preventing identification of that book.   Recommendation: Sort by author last name Library  (by Author) Author sort by first name is unexpected and inefficient when browsing library   Improve the prominence of letter displays within the book list Library Some users missed letter headings   Enable a Display option to toggle progress indicator to be pages or chapters Library Some users preferred reading progress indication in pages rather than chapters   Only display titles that start with on letter at a time, or create on-state for multiple letters in navigation Library Navigation on-state of letters caused confusion; paging seemed to skip letters    Change to “Browse Books…” Homepage “ Browse Library…” wording is unique to this location   Allow left-click to go to first entry under “News & Magazines” and right-click to select the first entry under “Your Books” Homepage Side-clicking on the D-Pad does nothing when “Currently Reading” book is selected   Better truncate author name with ellipsis (eg. by Cory Doctoro…) or shorten Chapter character spacing Homepage, Library Often, “Chapters” is cut off   Swap left and right columns Homepage “ Your Books” placement inconsistent   Increase salience of selected item Homepage, Library Selected item not immediately apparent Severity Recommendation Page/Section Issue
Issue Matrix   Include “device tips” during loading screens Reading Affordance of D-Pad font control is low   Enable right-click of D-Pad or FFB to start reading this book if on last page of synopsis Overview Page (Unread Book) Placement, size of instructional text causes it to be ignored   Title the page “About this Book” Overview Page (Unread Book) Title of page is “Overview”, however, the Menu refers to it as “About this Book”   Enable left-click of D-Pad to return to Your Books, or offer on-screen “Read this Book” and “Back to Your Books” selection options Overview Page (Unread Book) No easy way to return to Library   Speed up homepage loading or provide loading indicator Other Software Device boot-up time is slow   Improve hardware-software latency Hardware / Other Software Delayed response time to actuate buttons Severity Recommendation Page/Section Issue
Lessons Learned ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
Kobo eReader on  The Office This Thursday!
@DLoTO @UXToronto
Q & A
Thanks!

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Usability Testing of Mobile Devices

  • 1. Usability Testing of Mobile Devices Dave Lougheed VP User Experience Klick
  • 2. How to conduct usability testing on a mobile device
  • 3.  
  • 4.
  • 5.
  • 6.  
  • 7.
  • 8.
  • 9.  
  • 10.
  • 11.  
  • 12.  
  • 13.
  • 14.  
  • 15.  
  • 16.
  • 17. Solution - Hardware solid base adjustable tension joints built-in wire loop long reach
  • 18. Logitech WebCam Pro 9000 QuickCam Orbit AF
  • 19. Ye olde stack of paper
  • 20.  
  • 21.  
  • 23.
  • 24.
  • 26.
  • 27. Issue Matrix   Recommendation: Remove this feature Library (Covers Only) Covers-only view is not helpful because book name and author are not displayed. As well, some book cover images are not available preventing identification of that book.   Recommendation: Sort by author last name Library (by Author) Author sort by first name is unexpected and inefficient when browsing library   Improve the prominence of letter displays within the book list Library Some users missed letter headings   Enable a Display option to toggle progress indicator to be pages or chapters Library Some users preferred reading progress indication in pages rather than chapters   Only display titles that start with on letter at a time, or create on-state for multiple letters in navigation Library Navigation on-state of letters caused confusion; paging seemed to skip letters   Change to “Browse Books…” Homepage “ Browse Library…” wording is unique to this location   Allow left-click to go to first entry under “News & Magazines” and right-click to select the first entry under “Your Books” Homepage Side-clicking on the D-Pad does nothing when “Currently Reading” book is selected   Better truncate author name with ellipsis (eg. by Cory Doctoro…) or shorten Chapter character spacing Homepage, Library Often, “Chapters” is cut off   Swap left and right columns Homepage “ Your Books” placement inconsistent   Increase salience of selected item Homepage, Library Selected item not immediately apparent Severity Recommendation Page/Section Issue
  • 28. Issue Matrix   Include “device tips” during loading screens Reading Affordance of D-Pad font control is low   Enable right-click of D-Pad or FFB to start reading this book if on last page of synopsis Overview Page (Unread Book) Placement, size of instructional text causes it to be ignored   Title the page “About this Book” Overview Page (Unread Book) Title of page is “Overview”, however, the Menu refers to it as “About this Book”   Enable left-click of D-Pad to return to Your Books, or offer on-screen “Read this Book” and “Back to Your Books” selection options Overview Page (Unread Book) No easy way to return to Library   Speed up homepage loading or provide loading indicator Other Software Device boot-up time is slow   Improve hardware-software latency Hardware / Other Software Delayed response time to actuate buttons Severity Recommendation Page/Section Issue
  • 29.
  • 30.  
  • 31. Kobo eReader on The Office This Thursday!
  • 33. Q & A

Editor's Notes

  1. - Some users used both the dpad and front facing buttons; one person left it on the table
  2. - Only universally failed task was power on
  3. - Only universally failed task was power on