Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Therapist's Guide to UX Strategy - Lindsey Arnold

1,507 views

Published on

Ever felt like a therapist in your UX work? Learn from a licensed therapist turned user researcher on how to apply therapy techniques to your UX practice. Skills you will learn include: facilitating groups and understanding group dynamics, motivating behavior change in individuals, reading your team members' nonverbal cues, and providing an environment for change to occur. The more you understand people's behaviors, the greater impact you can make in your UX work, both with your team and beyond.

Published in: Design

Therapist's Guide to UX Strategy - Lindsey Arnold

  1. 1. Image source: Business Insider T H E R A P I S T ’ S G U I D E T O U X S T R AT E G Y L I N D S E Y A R N O L D
  2. 2. Image source: Spellbound movie I N D I V I D U A L T H E R A P Y
  3. 3. C R E AT E A H O L D I N G E N V I R O N M E N T
  4. 4. C O N N E C T F I R S T
  5. 5. P E O P L E D R O P H I N T S
  6. 6. D O O R K N O B D I S C L O S U R E
  7. 7. O W N E R S H I P V S . D I S TA N C I N G L A N G U A G E
  8. 8. I M M E D I A C Y
  9. 9. W O R D S G E T A S S O C I AT E D W I T H T H E S P E A K E R
  10. 10. 9 3 % O F C O M M U N I C AT I O N I S N O N V E R B A L *
  11. 11. C H A N G E S I N B E H AV I O R A R E C L U E S
  12. 12. M A K E T H E C O V E RT, O V E RT
  13. 13. M E R E - E X P O S U R E E F F E C T
  14. 14. E M P T Y C H A I R T E C H N I Q U E
  15. 15. Image source: 400 Blows M O T I VAT I N G C H A N G E
  16. 16. M O T I VAT I O N A L I N T E R V I E W I N G
  17. 17. M O T I VAT I O N A L I N T E R V I E W I N G 1. I D E N T I F Y T H E P R O B L E M 2. J O I N W I T H T H E C L I E N T 3. A S S E S S S TA G E O F C H A N G E 4. M O T I VAT E C H A N G E
  18. 18. P R E - C O N T E M P L AT I O N C O N T E M P L AT I O N P R E PA R AT I O NA C T I O N M A I N T E N A N C E Group THERAPY S TA G E S O F C H A N G E
  19. 19. D E F E N S E M E C H A N I S M S • AV O I D A N C E • D E N I A L • M I N I M I Z I N G • R AT I O N A L I Z I N G • B L A M I N G
  20. 20. R E A L I T Y T H E R A P Y
  21. 21. 1 . W H AT D O Y O U WA N T ?
  22. 22. 2 . W H AT A R E Y O U D O I N G T O G E T W H AT Y O U WA N T ?
  23. 23. 3 . I S W H AT Y O U A R E D O I N G G E T T I N G Y O U W H AT Y O U WA N T ?
  24. 24. 4 . I F N O T, D O Y O U WA N T T O P L A N A N E W WAY ?
  25. 25. D I F F E R E N T I AT E B E T W E E N 1 S T A N D 2 N D O R D E R C H A N G E
  26. 26. Image source: Michael Rougier G R O U P T H E R A P Y
  27. 27. P E O P L E P L AY R O L E S I N G R O U P S
  28. 28. TA S K - R E L AT E D R O L E S • TA S K L E A D E R • E X P E D I T E R • I N F O R M AT I O N P R O V I D E R • I N F O R M AT I O N S E E K E R • G AT E K E E P E R • R E C O R D E R
  29. 29. M A I N T E N A N C E R O L E S • S O C I A L - E M O T I O N A L L E A D E R • S U P P O RT E R • T E N S I O N R E L E A S E R • H A R M O N I Z E R • I N T E R P R E T E R
  30. 30. N E G AT I V E R O L E S • N AY S AY E R • M O N O P O L I Z E R • C O M P L I M E N T S E E K E R • B L O C K E R • W I T H D R AW E R • A G G R E S S O R • D O O R M AT
  31. 31. T E A M S F O R M I N S TA G E S
  32. 32. S TA G E S O F T E A M F O R M AT I O N • F O R M I N G • S T O R M I N G • N O R M I N G • P E R F O R M I N G • A D J O U R N I N G
  33. 33. Image source: Jung Center “Everything that irritates us about others can lead us to an understanding of ourselves.” - Carl Jung
  34. 34. M I R R O R N E U R O N S
  35. 35. G E T T I N G C A L M E R C A N C A L M Y O U R T E A M
  36. 36. Image source: Flickr - Nationaal Archief P L AY T H E R A P Y
  37. 37. C R E AT I N G = E D I T I N G
  38. 38. T H E B O L D E R , T H E B E T T E R
  39. 39. N A R R AT I V E T H E R A P Y
  40. 40. Image source: Fast Company S U P E R S K I L L S
  41. 41. T R I A N G L E O F C O N G R U E N C E
  42. 42. J O H A R I W I N D O W Known to self Not known to self Known to others Not known to others
  43. 43. Image source: IGN Y O U R T U R N
  44. 44. Image source: Wikipedia “Nobody can stand truth if it is told to him. Truth can be tolerated only if you discover it yourself because then, the pride of discovery makes the truth palatable.” - Fritz Perls
  45. 45. T H A N K Y O U L I N D S E Y A R N O L D U S E R R E S E A R C H E R A N T H R O - T E C H , I N C . U C D C O N S U LTA N C Y G R A D U AT E S T U D E N T H U M A N C E N T E R E D D E S I G N & E N G I N E E R I N G U N I V E R S I T Y O F WA S H I N G T O N E D I T O R U X PA U S E R E X P E R I E N C E M A G A Z I N E L I C E N S E D M E N TA L H E A LT H C O U N S E L O R @ L I N D S E Y U X L I N D S E Y. U X @ G M A I L . C O M

×