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Turning Motivation into Action

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Turning Motivation into Action

  1. 1. TURNING MOTIVATION INTO ACTION
  2. 2. @roryuxdx
  3. 3. @roryuxdx
  4. 4. Changes Everywhere @roryuxdx How do we document work? We’re understaffed and can’t do small bitty work! How can we keep track of cost overruns? How do we know we’re solving the problem? Teams can only move as fast as the pipeline! What is my role?
  5. 5. Implementing behavioural changes In complex environments
  6. 6. 1. Align on a vision 2. Create a roadmap 3. Start iterating
  7. 7. Strategy Culture KPI’s
  8. 8. Setting the Vision
  9. 9. QA felt underappreciated Incentives ● Blamed for bugs ● Self-preservation Approach ● Bugs are teams responsibility ● Took months to build trust!
  10. 10. Create a roadmap
  11. 11. The Work Journey Work Breakdown Architecture Governance Progress Tracking Independent Releases Functional Structure Funding @roryuxdx
  12. 12. The Work Journey Work Breakdown Architecture Governance Progress Tracking Independent Releases Functional Structure Funding BA Product Owner Architects Developers PMO Product UX Design Dev QA Ops DevOps Functional Managers Finance Management @roryuxdx
  13. 13. Work Breakdown Architecture Governance Progress Tracking Independent Releases Functional Structure Funding Agile Dev Continuous integration Continuous Delivery Continuous Value Product Team Continuous Deployment A USER STORY MAP FOR CHANGE User Story Mapping Evolutionary Architecture Fund Teams Long Lived Teams Horizontal Products WIP Limits, Work Types Cycle Time, Release Frequency User Story Mapping TDD, Feature Toggles Trunk Based, Feature Flags Dev and QA integration Automated Environments Research Team, Problems and Assumptions Modular Components Vertical Products Full Team Ideation A/B Testing in Production Multivariate Testing Fund Outcomes Product, UX, Design and Dev Automated Testing Lead Time, Release Frequency, Failure Rate, MTTR Business Value Automated Monitoring and Rollback @roryuxdx
  14. 14. Authority was challenged Incentives ● I designed the current process ● Team size = social status Approach ● Practice empathy ● Sell the new role: strategy or craft instead of admin
  15. 15. Start Iterating
  16. 16. Who is going to pay for this?
  17. 17. Governance was challenged Incentives ● Predictability ● Utilisation Approach ● Where are we spending our money? ● Is it working?
  18. 18. Key Learnings
  19. 19. 1. Change is the same whether internal or with customers 2. Aligning on vision saves countless meetings 3. A roadmap can share the bigger picture while allowing teams to iterate 4. Practice the UX strategies and empathy on our own teams
  20. 20. Questions
  21. 21. 20+ YEARS OF EXPERIMENTATION AND EVOLUTION @roryuxdx
  22. 22. @roryuxdx

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