This presentation discusses Sutter Health's walk-in clinics as an alternative to emergency rooms for non-emergency care, noting their growth in popularity among consumers who appreciate the convenience and shorter wait times. Data is presented showing high levels of consumer satisfaction with the walk-in clinics and their impact on reducing emergency room utilization.

1. Ted Matson
VP, System Strategy
The Retail Clinic Phenomenon

2. Sutter Health System Snapshot (2015)

3. The Consumer Will See You Now

4. Sutter Walk-In Care

5. Sutter Walk-In Care

6. Connecting With Consumers
Ø The “Wow” Effect
Ø Consumer Satisfaction
Ø Utilization / Performance

7. Thank You!