DC Data Catalog : http://data.octo.dc.gov/ 428 Data Sets Maryland Recovery: http://www.statestat.maryland.gov/recovery.asp Austin, TX Recovery: http://www.ci.austin.tx.us/stimulus/default.htm Other City Recovery: http://accountablerecovery.org/city-recovery-act-websites Miami 311 On-Line: http://miami311.cloudapp.net/ (better than scrolling 4,500 requests) Virtual Charlotte (311): http://vc.charmeck.org/ . . . iPHone tracker of citizen requests Lubbock Open Checkbook: http://www.kcbd.com/Global/story.asp?S=12043985 Crime Reports: http://www.crimereports.com/ Everyblock News: http://www.everyblock.com/ Neighbors: http://www.neighborsforneighbors.org/ (Boston) See-Click-Fix: http://seeclickfix.com/government Plano, TX: http://seeclickfix.com/plano
Dialogue occurs along a continuum Synchronous – Asynchronous Mediated – Unmediated Blogs Traditional public hearings Google mapping of data Town hall IBM Jam NYC Budget Scenerios: http://www.gothamgazette.com/budgetgame/ Galveston: Tourism: seawall, 1894 Opera House, roller coaster Urbana, IL: http://plone.rehearsal.uiuc.edu/leam/ Portland, OR : http://www.oregonmetro.gov/index.cfm/go/by.web/id=29903
Private Sector example: Intuit – Tax advice from users, created a community Library of Congress: allow users to help tag, index new materials – supplements experts, speeds cataloging, moves content to user communities OpenStreetMap.com: helps Census locate addresses, houses. Creates customized maps of communities (park benches, water fountains, historical markers, etc.) SanFrancisco.Crimespotting.org: Interactive map to better understand crime in the city.. . Maps, crime reports, RSS or email feeds. Different kinds of communities: -- transaction-based (e.g., Amazon) -- interest-based (e.g., BioMedNet) -- relationship-based (e.g., neighbors-for-neighbors). . . Life experiences
Montreal – Idea competitions for ideal taxi stand: http://ville.montreal.qc.ca/portal/page?_pageid=5977,40491560&_dad=portal&_schema=PORTAL Apps for Democracy: http://www.appsfordemocracy.org/ VA DMV Wait Times: http://www.dmv.state.va.us/webdoc/utilities/offices.asp BlockShopper: St. Louis: http://stlouis.blockshopper.com/counties/3-st-louis-county-mo How-To’s: Wiki or YouTube: . .. Get a business license, register for school, pay a ticket, pull a permit. . . ..
“ Rise of the Creative” -- economic development Denton, TX: Twitter feed programmed to post on Twitter every arrest made by police, with names, age, and charges. . . By a Univ of N. Texas art student who decided to use publicly available info. . . . http://twitter.com/dentonpolice California DMV employees – posted videos of the 10 most common mistakes made by people trying to pass their drivers exams.
Open Government Directive http://www.whitehouse.gov/the_press_office/Transparency_and_Open_Government/ FINDINGS FROM WEB 2.0 STUDY: Rise of User-Generated Content . . . . Government needs to meet citizens where they are – government needs to reach out, not expect people to come to their websites (e.g., CDC in Whyville for flu) Citizens are willing to interact with government agencies online. The role of 3 rd party intermediaries will increase. Government provides data, intermediaries will customize, reconfigure, distribute. Government will need to rethink content and service design. More granular, so intermediaries can tailor. Government will have to find ways to embed authority. Citizens trust government with private data, but not for service efficiency. Access, privacy, quality, security.
Twitter tweetdeck for DOD
August, 2011 Twitter: From Time-suck to Tool through Tweetdeck Gadi Ben-Yehuda, Social Media Director IBM Center for the Business of Government [email_address] 202.551.9338
What Does the IBM Center Do? Thought leadership by top minds in academe aligned with the Obama Administration’s key management themes Semi-annual magazine sent to federal senior executives Website with blogs on The Business of Government, Cost Take Out and Making Healthcare Reform work Weekly radio show with government executives The IBM Center helps build public sector relationships by focusing on the people in government. The IBM Center helps public sector executives improve the effectiveness of government with practical ideas and original thinking
The Necessary Quote <ul><li>“ Twitter . . . sees more than 125,000 tweets a minute, only half of them about (or from). . . congressmen. . . . Taming this torrent into something manageable and highly relevant is seen as the key. . .” – Farhad Manjoo writing in Fast Company </li></ul>According to Twitter’s calculations, a day’s worth of tweets would be enough to write a 10-million-page book or 8,163 copies of War and Peace . Every second, 2,400 tweets are sent through Twitter’s servers, enough for 1.4 billion tweets per week
Signal One: Hashtag-Based Conversations <ul><li>Find relevant hashtag-based conversations and add columns for them in Tweet Deck. </li></ul><ul><li>You can find those conversations in a few ways: </li></ul><ul><li>Look for related hashstags in relevant tweets </li></ul><ul><li>Guess at hashtags on hashtag.org </li></ul><ul><li>Start the tags yourself. </li></ul>
Signal Two: Twitter-Based Lists Create lists within Twitter and add columns for them in Tweet Deck.
Benefits, metrics, and media Beware The Dangerous House!
A Tweetdeck Understanding of Twitter <ul><li>Through Tweetdeck, Twitter becomes: </li></ul><ul><li>A channel for content in itself. </li></ul><ul><li>A passageway through which you lead an audience to content on other platforms. </li></ul><ul><li>A sounding board of opinions from subcultures that are discoverable and distinct, though often overlapping. </li></ul><ul><li>A social medium through which you can find people with whom to initiate and/or enhance meaningful relationships. </li></ul>
Using Twitter as a Channel Use Tweetdeck to publish relevant, useful, interesting content. 140 characters is more than enough to share percentages, statistics, and headline-level news.
Using Twitter as a Passageway Adding links (shortened, please!) to your tweets allows you to expand the shared content far beyond the envelope of 140 characters. That said, you still need to contextualize the link within your tweet. Then, others are more likely to share your links. Tweetdeck will automatically use Bit.ly to optimize your tweets.
Using Twitter as a Sounding Board These kinds of lists can be very high value, but will take time to develop! http://formulists.com/lists/gallery/custom#/Custom-List http://listorious.com
Using Twitter as a Sounding Board <ul><li>Lists to consider creating/mashing up: </li></ul><ul><li>Followers of: </li></ul><ul><ul><li>Specific people (e.g. thought-leaders, SMEs) </li></ul></ul><ul><ul><li>Organizations (e.g. issue-oriented NGOs) </li></ul></ul><ul><ul><li>Issue-oriented media outlets (e.g. business periodicals) </li></ul></ul><ul><ul><li>Your own agency </li></ul></ul><ul><li>Lists created by SMEs </li></ul><ul><li>Regional lists </li></ul><ul><li>Topical lists </li></ul>
Using Twitter as a Social Medium <ul><li>Every social medium reinforces every other social medium. How about tweeting: </li></ul><ul><li>@Lovisatalk: free for a HH 9/27? </li></ul><ul><li>@Juanitachang: Coffee or lunch next week? </li></ul><ul><li>D @gbyehuda do you have time to speak at an upcoming conference in Hawaii in February? </li></ul>
Benefits of Twitter + Tweetdeck <ul><li>Listening </li></ul><ul><li>Posting discrete facts/stats </li></ul><ul><li>Offering links to your content </li></ul><ul><li>Building audience for other media </li></ul><ul><li>Finding nodes of influence </li></ul><ul><li>Learning languages of important constituencies </li></ul><ul><li>Real-time, human-curated news </li></ul><ul><li>Initiating real-world relationships </li></ul><ul><li>Maintaining “mind share” with key audiences/people </li></ul><ul><li>Discovering and responding to real-time events </li></ul>