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Change management breakdown

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Breaking down the change management approach for managing DART transition across campus

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Change management breakdown

  1. 1. DART Change Management<br />Supporting U-M staff through the DART transition<br />
  2. 2. What kind of support will we provide?<br />Comprehensive training materials<br />Instructor-led & Online training<br />Unit Liaison Program<br />Updates<br />Briefs<br />Demonstrations<br />Preparation checklists<br />Guidance/Coaching<br />
  3. 3. How will we manage support?<br />Project team mapped a “Change Management” approach<br />This presentation explains each section in greater detail<br />This diagram illustrates how communications, training, and other resources will be provided before and after DART goes live.<br />You can download the map online: http://bit.ly/ChangeDiagram<br />3<br />DART: Donor and Alumni Relationship Tool<br />
  4. 4. 4<br />DART: Donor and Alumni Relationship Tool<br />So far in the project, we’ve focused on system design, while building awareness across U-M campuses.<br />
  5. 5. 5<br />DART: Donor and Alumni Relationship Tool<br />When we finish designing a functional area, like Constituent Management,<br />the team evaluates system and business process changes.<br />
  6. 6. 6<br />DART: Donor and Alumni Relationship Tool<br />When we finish designing a functional area, like Constituent Management,<br />the team evaluates system and business process changes.<br />In each design area, we collect more specifics on what’s different in DART.<br />
  7. 7. 7<br />DART: Donor and Alumni Relationship Tool<br />When we finish designing a functional area, like Constituent Management,<br />the team evaluates system and business process changes.<br />In each design area, we collect more specifics on what’s different in DART.<br />We’re learning about business process and system changes that could impact campus in different ways.<br />
  8. 8. 8<br />DART: Donor and Alumni Relationship Tool<br />When we finish designing a functional area, like Constituent Management,<br />the team evaluates system and business process changes.<br />In each design area, we collect more specifics on what’s different in DART.<br />We’re learning about business process and system changes that could impact campus in different ways.<br />Now we’re shifting our focus to campus preparations.<br />
  9. 9. 9<br />DART: Donor and Alumni Relationship Tool<br />You may have heard – We’re starting a “Unit Liaison Program.” <br />It will help us understand how DART changes will impact your unit.<br />
  10. 10. 10<br />DART: Donor and Alumni Relationship Tool<br />You may have heard – We’re starting a “Unit Liaison Program.” <br />It will help us understand how DART changes will impact your unit.<br />A Unit Liaison (UL) will be designated for your unit. Together, we will figure out how your unit can address the changes.<br />Your UL will connect you to communications, training, and resources delivered by the project team.<br />
  11. 11. 11<br />DART: Donor and Alumni Relationship Tool<br />You may have heard – We’re starting a “Unit Liaison Program.” <br />It will help us understand how DART changes will impact your unit.<br />A Unit Liaison (UL) will be designated for your unit. Together, we will figure out how your unit can address the changes.<br />Your UL will connect you to communications, training, and resources delivered by the project team.<br />He/she will also collaborate with your Financial UL, if one exists for your unit.<br />Learn more about the UL Program on our website: http://bit.ly/DART-UL<br />
  12. 12. 12<br />DART: Donor and Alumni Relationship Tool<br />You may have heard – We’re starting a “Unit Liaison Program.” <br />It will help us understand how DART changes will impact your unit.<br />A Unit Liaison (UL) will be designated for your unit. Together, we will figure out how your unit can address the changes.<br />Your UL will connect you to communications, training, and resources delivered by the project team.<br />He/she will also collaborate with your Financial UL, if one exists for your unit.<br />Learn more about the UL Program on our website: http://bit.ly/DART-UL<br />
  13. 13. 13<br />DART: Donor and Alumni Relationship Tool<br />Looking ahead:<br />Test, train, and prepare for DART Go-Live.<br />
  14. 14. 14<br />DART: Donor and Alumni Relationship Tool<br />Looking ahead:<br />Test, train, and prepare for DART Go-Live.<br />Unit Liaisons (ULs) will help us understand who needs access and training.<br />
  15. 15. 15<br />DART: Donor and Alumni Relationship Tool<br />Project team will use real U-M data and business processes to test DART before Go-Live.<br />Looking ahead:<br />Test, train, and prepare for DART Go-Live.<br />Unit Liaisons (ULs) will help us understand who needs access and training.<br />
  16. 16. 16<br />DART: Donor and Alumni Relationship Tool<br />Looking ahead:<br />Test, train, and prepare for DART Go-Live.<br />Unit Liaisons (ULs) will help us understand who needs access and training.<br />Project team and ULs will guide units through preparation tasks.<br />
  17. 17. 17<br />DART: Donor and Alumni Relationship Tool<br />Looking ahead:<br />Test, train, and prepare for DART Go-Live.<br />ULs will help us understand who needs access and training.<br />Project team and ULs will guide units through preparation tasks.<br />Before Go-Live, we’ll verify all units are fully prepared, trained, and ready to go.<br />
  18. 18. 18<br />DART: Donor and Alumni Relationship Tool<br />After Go-Live, the team will work on stabilizing DART.<br />
  19. 19. 19<br />DART: Donor and Alumni Relationship Tool<br />After Go-Live, the team will work on stabilizing DART.<br />Training, Communications, and the Unit Liaison Program will continue to support staff as they use DART.<br />
  20. 20. 20<br />DART: Donor and Alumni Relationship Tool<br />After Go-Live, the team will work on stabilizing DART.<br />Training, Communications, and the Unit Liaison Program will continue to support staff as they use DART.<br />Training and other resources will be available through My LINC and ITS Help Desk after Go-Live.<br />
  21. 21. 21<br />DART: Donor and Alumni Relationship Tool<br />After Go-Live, the team will work on stabilizing DART.<br />Training, Communications, and the UL Program will continue to support staff as they use DART.<br />Training and other resources will be available through My LINC and ITS Help Desk after Go-Live.<br />ULs will continue meeting and connecting staff to resources after DART goes live.<br />
  22. 22. 22<br />DART: Donor and Alumni Relationship Tool<br />The Big Picture: End-to-End Support<br />
  23. 23. 23<br />DART: Donor and Alumni Relationship Tool<br />The Big Picture: End-to-End Support<br />Communications, training, resources + UL Program to prepare for this new system, and to support staff when the system is live <br />
  24. 24. 24<br />DART: Donor and Alumni Relationship Tool<br />The Big Picture: End-to-End Support<br />Communications, training, resources + UL Program to prepare for this new system, and to support staff when the system is live.<br />
  25. 25. Questions?<br />Input opportunities<br />E-mail a question to <br />DART-FAQ@umich.edu<br />DART Project Web Site<br />http://tinyurl.com/DARTproject<br />DART: Donor and Alumni Relationship Tool<br />

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