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Universidad Magister
Facultad De Ciencias De La Educación
Licenciatura en la Enseñanza del Inglés

CREATION OF A CONVERSATIONAL ENGLISH COURSE FOR
TAXI DRIVERS FROM THE LIMÓN PROVINCE FOCUSED ON
TOURISM AS A WAY TO MAXIMIZE THEIR WORK
EFFICIENCY.

Presented By:

Bach. Betty Melisa Castro Baker
Cédula Identidad 7-136-171
Bach. Tracy Barnes Handson
Cédula Identidad 7-120-114
Problem
What implications does the domain of
conversational English language have for
taxi drivers in the province of Limón, on
the improvement of their work?
General Objective

To

analyze the implications of the
conversational English from taxi drivers of
the Limón province and their effects in
tourism in order to design a conversational
program.
Specific Objectives








To describe drivers social and economical conditions to conceptualize their
jobs.
To determine drivers’ comprehension of the English language based on their
attitude and perception to improve their jobs.
To analyze drivers’ linguistic skills to measure the effectiveness in the
application.
To describe the touristic attraction of the province based on their
characteristics, offers and demands to determine its importance for tourist.
Variables
Referente #1:

Taxi Drivers
Variable

#1: Social Status
Variable #2: Econmic Conditions

Referente # 3:

Linguistic Skills



Variable #5: Listening – Speaking
Variable #6: Reading -- Writing

Referente #2:

Referente #4:

Comprehension of the Language

Turistic Attractions

Variable #3: Attitud
Variable #4: Language Perception

Variable #7: Aflfluence
Variable #8: Characteristics
Methodological Design



Type of Investigation



Sources

– Explorative
– Descriptive



Population



Taxi Drivers
Amount

Level

62

Formal taxi drivers members
of the following Taxi Central
Offices: Caribe, Radio Taxis /
Radio Piratas y informales

30

Tourist

3

Specialists members of the
Transportion Committee

Instruments
– Interviews #1
– Questionnarie 1
Objetivo #1:
conditions



To describe drivers social and economical
to
conceptualize
their
jobs.

Variable 1: Social Condition
Results

It appears that most drivers
both formal and non formal
heads of their homes and
take responsibility for
maintaining the home, a
condition that undermines
their access to courses or
training seminars.

Conclusions
The taxi drivers are aware
that the number of
dependents is somehow an
impediment to cover the
costs of the course.

Recommendations
That the course be administrated by
the Instituto Nacional de Apendizaje.
INA
Objetivo #1: To describe drivers social and economical
conditions
.



to

conceptualize

their

jobs.

Variable 2: Economic Condition

Results

Conclusions

Recommendations

Taxi drivers interviewed
found it difficult to make
an estimate of monthly
income because they are
seen daily and everything
depends on the season.

Taxi drivers' incomes are
between fifty thousand and
two hundred thousand
colones per month,
depending on the season
although this figure may
increase or decrease.
According to the information
collected expenditures
fluctuate equally between
fifty thousand and two
hundred thousand colones
per month and do not cover
nearly all expenses and
family and personal needs.

The taxi drivers in the area should
organize their lives in the financial
field, so that their income does not
exceed expenses in order to have
sufficient funds to invest in courses,
lectures, seminars and other activities
related to their trade with the to
improve their living status.
Monthly Income
Objetivo #2: To determine drivers’ comprehension of the
English language based on their attitude and perception
to
improve
their
jobs.



Variable 3: Attitude

Results

Conclusions

Recommendacions

Note that most
respondents have
not participated in
a course for taxi
drivers especially
since there are no
unions, meetings,
conferences or
other activities for
members of this
union.

Taxi drivers interviewed have a
positive attitude towards the proposal
of the course, and that showed
great interest in participating in it.

You are encouraged to
develop teaching the course,
have an attitude conducive to
analysis, criticism, debate,
discuss ideas and hard work
to field in this way through
the participation and
commitment to develop a
work climate that encourages
active participation of the
deponent.

It was not surprising that the vast
majority of taxi drivers to accept
commit to attending the course, as
they are in great need of learning the
language.
Attitude towards the
Language
Informal
(n=22)

Formal
(n=40)

14%
30%

86%

70%
Objetivo #2: To determine drivers’ comprehension of the
English language based on their attitude and perception
to improve their jobs.



Variable 4: Language Perception

Results

Conclusions

The majority of
respondents do not
have, no proficiency in
English. This is reflected
in the charts and is a
clear evidence of the
need to provide English
courses according to
their profile which will
allow entry and place
them in one of the three
levels:
basic, intermediate and
advanced.

It's worrying that despite
the opportunities offered by
the government to improve
education through different
modules and night
hours, the respondents are
mostly the lowest
educational level is primary.

Recommendations
The implementation of the course
would be a way to improve and
increase the educational level and
language proficiency of taxi
drivers, because they consider it
important and useful to carry out
their work.
Objetivo #3: To analyze drivers’ linguistic skills to measure
the
effectiveness
in
the
application.



Variable 5: Listenning – Speaking
Results

The need of an
English course with
emphasis on
conversation is
unquestionable
because the taxi
drivers show formal
and prominent level
of proficiency.

Conclusions
The application of these
skills in teaching will allow
drivers to identify and use
the relationship between
listening and speaking in
production, comprehension
and construction of their
own learning.

Recommendations
It is suggested to the
facilitator to foster an
atmosphere in which the
student feels integrated to
achieve a total production
the objective under study.
Level of Listening and
Speaking Skill
Informal
(n=22)
9%
54%

Formal
(n=40)

14%
23%

3%
43%

17%
25%

12%
Objetivo #3: To analyze drivers’ linguistic skills to measure
the effectiveness in the application.



Variable 6: Reading - Writing
Results

Conclusions

Recommendions

At the time it aspires to
learn a language, reading
and writing of this should
never be relegated, as it is
intended to assimilate the
four language skills. The
table shows the lack of
proficiency in reading and
writing in English by the
formal and informal taxi
drivers interviewed.

The hinge between
these skills are
considered
inseparable because
one success leads to
another.

As a suggestion, the
teacher in charge must
foster an atmosphere in
which the deponent to
analyze and understand
what they read in order to
capture in writing the
above.
Level of Reading and
Writing Skill
Informal
(n=22)

4%

9%
14%

Formal
(n=40)

73%

3% 5%

10%
15%

67%
Objetivo #4: To describe the touristic attraction of the
province based on their characteristics, offers and demands
to determine its importance for tourist.



Variable 7: Afluency
Results

Conclusions

Recommendations

The Caribbean is really a
great tourist
potential, very fact that
is reflected in the influx
of tourists to its
soil, during the cruise
season comprising the
months of September to
April reached an
estimated 300,000
tourists of various
nationalities.

The Caribbean offers of
foreign tourists that are
looking, sun, beaches, ecot
ourism, adventure
channel, exotic species of
flora and fauna, among
many others. The above
has made day by day look
further expansion of tourist
attractions to meet the
high demands of the
people who visit the
Caribbean country.

Development plans are proposed by
Japdeva (Port Management Board
and Development of the Atlantic) to
advance interest in the area such as
converting a port city Limón. In the
hands of government and the local
residents support the projects and
ensure their development.
Objetivo #4: To describe the touristic attraction of the
province based on their characteristics, offers and demands
to determine its importance for tourist.



Variable 8: Characteristics
Results

Conclusions

Recommendations

The information
provided by the
respondents said that
the beach hotels in the
Caribbean area is one
of the most visited
tourist destinations
because it does not
simply provide a room
but an entire complex
with wild forests in
transition from wet to
dry.

The Caribbean is
known for its varied
sources of natural
attractions, which is
made ​by the most
frequently visited by
tourists both local
and international

The inhabitants of the
Caribbean and particularly the
national government should
promote the Caribbean region
inside and outside the
country, just as you must
create the conditions
necessary for it to be profit.
Interview # 1
Indicator: Type
Questions
1- In general, tourist
preferences, what are the
most visited by tourists?:
_ Beach Hotels
_ Mountain Hotels
_ Sites of historical and
cultural significance
_Sites of ecological
significance

Answer 1

Answer 2

Answer 3

The most popular are the The most popular are The most visited
beach resorts and sites the beach hotels.
sites are ecologically
of ecological significance.
relevant.
The Proposal
The proposal of the present English
course is to educate taxi drivers not only
linguistically, but also culturally according
to their necessities.
Educator’s Profile








It is focused to a group conformed by taxi drivers of the Limón province.

The course will be entirely in English, it will be a conversational course which
will be based on an oral communication emphasis on listening and speaking.
It would be directed to both groups, which will include formal and informal
taxi drivers
They will interact with native speakers of the target language through
outdoor activities.







should have a high proficiency in the target language
have at least four years of experience with adults,
hold at least a Bachelor’s degree in English teaching.
provide a variety of opportunities where students can interact among
themselves
Be communicative and dynamic, have a great sense of humor in order to
break the ice and create dialogues
Taxi Driver’s Profile




they must be: a taxi driver in Limón
Have a Primary School diploma or equivalent
employed and unemployed workers who are seeking knowledge and skill
development.
Beginners Level








The general objective is to select a motivated learning environment where the
student can feel self-confident to work by themselves, in different settings.

These specific objectives help students to understand simple classroom
commands and questions.
Naming, describing places, people, and objects in a room.
To understand familiar language in simple present and present progressive
sentences at a near normal speed.
Intermediate level












The general objective is to promote situations which stimulate the use of
English as a foreign language and let each learners share information about
themselves, their family and the country with native speakers.
Specific objectives.
Taking part in simple structured conversation of at least three or four
exchanges .
Asking and responding to questions in clear defined situations,.
Developing appreciation and sensitiveness towards goods and services,
quality also consumerism.
Understanding public notices and signs.
Advanced level










General objective is to encourage the development of listening
comprehension and writing abilities in such a way that the students can
identify details and understand information from an oral text.
The specific objectives.
Students could do role-plays about someone else’s positions or situations and
initiate and develop conversations with tourist.
Taxi driver will also be able to guide the tourists through different tourist sites
in an oral way.

They also will be able to appreciate cultural, social and religious values of the
foreign language and their community.
The assessment and
evaluation










Assessing in every moment whenever they are performing orally by correcting
their mispronunciation.
They will be able to communicate with English-speaking tourist in an effective
and efficient form and with those that use it as a unique way to
communicate.
Along the course, the students will interact between themselves with a lot of
oral practices and simulating presentations.
At the end of the teaching process the students will be assessed in a real
entertaining situation.
Oral test of a fifty percent and a final test of fifty percent. According to the
assessment chart
Thank You!!!

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CREATION OF A CONVERSATIONAL ENGLISH COURSE FOR TAXI DRIVERS FROM THE LIMÓN PROVINCE FOCUSED ON TOURISM AS A WAY TO MAXIMIZE THEIR WORK EFFICIENCY.

  • 1. Universidad Magister Facultad De Ciencias De La Educación Licenciatura en la Enseñanza del Inglés CREATION OF A CONVERSATIONAL ENGLISH COURSE FOR TAXI DRIVERS FROM THE LIMÓN PROVINCE FOCUSED ON TOURISM AS A WAY TO MAXIMIZE THEIR WORK EFFICIENCY. Presented By: Bach. Betty Melisa Castro Baker Cédula Identidad 7-136-171 Bach. Tracy Barnes Handson Cédula Identidad 7-120-114
  • 2. Problem What implications does the domain of conversational English language have for taxi drivers in the province of Limón, on the improvement of their work?
  • 3. General Objective To analyze the implications of the conversational English from taxi drivers of the Limón province and their effects in tourism in order to design a conversational program.
  • 4. Specific Objectives     To describe drivers social and economical conditions to conceptualize their jobs. To determine drivers’ comprehension of the English language based on their attitude and perception to improve their jobs. To analyze drivers’ linguistic skills to measure the effectiveness in the application. To describe the touristic attraction of the province based on their characteristics, offers and demands to determine its importance for tourist.
  • 5. Variables Referente #1: Taxi Drivers Variable #1: Social Status Variable #2: Econmic Conditions Referente # 3: Linguistic Skills   Variable #5: Listening – Speaking Variable #6: Reading -- Writing Referente #2: Referente #4: Comprehension of the Language Turistic Attractions Variable #3: Attitud Variable #4: Language Perception Variable #7: Aflfluence Variable #8: Characteristics
  • 6. Methodological Design  Type of Investigation  Sources – Explorative – Descriptive  Population  Taxi Drivers Amount Level 62 Formal taxi drivers members of the following Taxi Central Offices: Caribe, Radio Taxis / Radio Piratas y informales 30 Tourist 3 Specialists members of the Transportion Committee Instruments – Interviews #1 – Questionnarie 1
  • 7. Objetivo #1: conditions  To describe drivers social and economical to conceptualize their jobs. Variable 1: Social Condition Results It appears that most drivers both formal and non formal heads of their homes and take responsibility for maintaining the home, a condition that undermines their access to courses or training seminars. Conclusions The taxi drivers are aware that the number of dependents is somehow an impediment to cover the costs of the course. Recommendations That the course be administrated by the Instituto Nacional de Apendizaje. INA
  • 8. Objetivo #1: To describe drivers social and economical conditions .  to conceptualize their jobs. Variable 2: Economic Condition Results Conclusions Recommendations Taxi drivers interviewed found it difficult to make an estimate of monthly income because they are seen daily and everything depends on the season. Taxi drivers' incomes are between fifty thousand and two hundred thousand colones per month, depending on the season although this figure may increase or decrease. According to the information collected expenditures fluctuate equally between fifty thousand and two hundred thousand colones per month and do not cover nearly all expenses and family and personal needs. The taxi drivers in the area should organize their lives in the financial field, so that their income does not exceed expenses in order to have sufficient funds to invest in courses, lectures, seminars and other activities related to their trade with the to improve their living status.
  • 10. Objetivo #2: To determine drivers’ comprehension of the English language based on their attitude and perception to improve their jobs.  Variable 3: Attitude Results Conclusions Recommendacions Note that most respondents have not participated in a course for taxi drivers especially since there are no unions, meetings, conferences or other activities for members of this union. Taxi drivers interviewed have a positive attitude towards the proposal of the course, and that showed great interest in participating in it. You are encouraged to develop teaching the course, have an attitude conducive to analysis, criticism, debate, discuss ideas and hard work to field in this way through the participation and commitment to develop a work climate that encourages active participation of the deponent. It was not surprising that the vast majority of taxi drivers to accept commit to attending the course, as they are in great need of learning the language.
  • 12. Objetivo #2: To determine drivers’ comprehension of the English language based on their attitude and perception to improve their jobs.  Variable 4: Language Perception Results Conclusions The majority of respondents do not have, no proficiency in English. This is reflected in the charts and is a clear evidence of the need to provide English courses according to their profile which will allow entry and place them in one of the three levels: basic, intermediate and advanced. It's worrying that despite the opportunities offered by the government to improve education through different modules and night hours, the respondents are mostly the lowest educational level is primary. Recommendations The implementation of the course would be a way to improve and increase the educational level and language proficiency of taxi drivers, because they consider it important and useful to carry out their work.
  • 13. Objetivo #3: To analyze drivers’ linguistic skills to measure the effectiveness in the application.  Variable 5: Listenning – Speaking Results The need of an English course with emphasis on conversation is unquestionable because the taxi drivers show formal and prominent level of proficiency. Conclusions The application of these skills in teaching will allow drivers to identify and use the relationship between listening and speaking in production, comprehension and construction of their own learning. Recommendations It is suggested to the facilitator to foster an atmosphere in which the student feels integrated to achieve a total production the objective under study.
  • 14. Level of Listening and Speaking Skill Informal (n=22) 9% 54% Formal (n=40) 14% 23% 3% 43% 17% 25% 12%
  • 15. Objetivo #3: To analyze drivers’ linguistic skills to measure the effectiveness in the application.  Variable 6: Reading - Writing Results Conclusions Recommendions At the time it aspires to learn a language, reading and writing of this should never be relegated, as it is intended to assimilate the four language skills. The table shows the lack of proficiency in reading and writing in English by the formal and informal taxi drivers interviewed. The hinge between these skills are considered inseparable because one success leads to another. As a suggestion, the teacher in charge must foster an atmosphere in which the deponent to analyze and understand what they read in order to capture in writing the above.
  • 16. Level of Reading and Writing Skill Informal (n=22) 4% 9% 14% Formal (n=40) 73% 3% 5% 10% 15% 67%
  • 17. Objetivo #4: To describe the touristic attraction of the province based on their characteristics, offers and demands to determine its importance for tourist.  Variable 7: Afluency Results Conclusions Recommendations The Caribbean is really a great tourist potential, very fact that is reflected in the influx of tourists to its soil, during the cruise season comprising the months of September to April reached an estimated 300,000 tourists of various nationalities. The Caribbean offers of foreign tourists that are looking, sun, beaches, ecot ourism, adventure channel, exotic species of flora and fauna, among many others. The above has made day by day look further expansion of tourist attractions to meet the high demands of the people who visit the Caribbean country. Development plans are proposed by Japdeva (Port Management Board and Development of the Atlantic) to advance interest in the area such as converting a port city Limón. In the hands of government and the local residents support the projects and ensure their development.
  • 18. Objetivo #4: To describe the touristic attraction of the province based on their characteristics, offers and demands to determine its importance for tourist.  Variable 8: Characteristics Results Conclusions Recommendations The information provided by the respondents said that the beach hotels in the Caribbean area is one of the most visited tourist destinations because it does not simply provide a room but an entire complex with wild forests in transition from wet to dry. The Caribbean is known for its varied sources of natural attractions, which is made ​by the most frequently visited by tourists both local and international The inhabitants of the Caribbean and particularly the national government should promote the Caribbean region inside and outside the country, just as you must create the conditions necessary for it to be profit.
  • 19. Interview # 1 Indicator: Type Questions 1- In general, tourist preferences, what are the most visited by tourists?: _ Beach Hotels _ Mountain Hotels _ Sites of historical and cultural significance _Sites of ecological significance Answer 1 Answer 2 Answer 3 The most popular are the The most popular are The most visited beach resorts and sites the beach hotels. sites are ecologically of ecological significance. relevant.
  • 20. The Proposal The proposal of the present English course is to educate taxi drivers not only linguistically, but also culturally according to their necessities.
  • 21. Educator’s Profile     It is focused to a group conformed by taxi drivers of the Limón province. The course will be entirely in English, it will be a conversational course which will be based on an oral communication emphasis on listening and speaking. It would be directed to both groups, which will include formal and informal taxi drivers They will interact with native speakers of the target language through outdoor activities.
  • 22.      should have a high proficiency in the target language have at least four years of experience with adults, hold at least a Bachelor’s degree in English teaching. provide a variety of opportunities where students can interact among themselves Be communicative and dynamic, have a great sense of humor in order to break the ice and create dialogues
  • 23. Taxi Driver’s Profile    they must be: a taxi driver in Limón Have a Primary School diploma or equivalent employed and unemployed workers who are seeking knowledge and skill development.
  • 24. Beginners Level     The general objective is to select a motivated learning environment where the student can feel self-confident to work by themselves, in different settings. These specific objectives help students to understand simple classroom commands and questions. Naming, describing places, people, and objects in a room. To understand familiar language in simple present and present progressive sentences at a near normal speed.
  • 25. Intermediate level       The general objective is to promote situations which stimulate the use of English as a foreign language and let each learners share information about themselves, their family and the country with native speakers. Specific objectives. Taking part in simple structured conversation of at least three or four exchanges . Asking and responding to questions in clear defined situations,. Developing appreciation and sensitiveness towards goods and services, quality also consumerism. Understanding public notices and signs.
  • 26. Advanced level      General objective is to encourage the development of listening comprehension and writing abilities in such a way that the students can identify details and understand information from an oral text. The specific objectives. Students could do role-plays about someone else’s positions or situations and initiate and develop conversations with tourist. Taxi driver will also be able to guide the tourists through different tourist sites in an oral way. They also will be able to appreciate cultural, social and religious values of the foreign language and their community.
  • 27. The assessment and evaluation      Assessing in every moment whenever they are performing orally by correcting their mispronunciation. They will be able to communicate with English-speaking tourist in an effective and efficient form and with those that use it as a unique way to communicate. Along the course, the students will interact between themselves with a lot of oral practices and simulating presentations. At the end of the teaching process the students will be assessed in a real entertaining situation. Oral test of a fifty percent and a final test of fifty percent. According to the assessment chart