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ULCC Moodle User Group (FE) - 28.04.14


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ULCC Moodle User Group for FE customers.

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ULCC Moodle User Group (FE) - 28.04.14

  1. 1. Welcome to the ULCC Moodle User Group (FE) 28th April 2014, Senate House
  2. 2. Agenda 10.00 - 10.30: Registration 10.30 – 10.40: Welcome 10.40 – 11.15: ULCC Updates: • Customer Portal • Customer Portal Q&A • Upgrades to 2.6 • Feedback from last session 11.15 – 11.45: Customer Showcase 11.45 – 12.15: Service Definitions: • Present key changes & highlights • Q&A 12.15 – 12.40: General Q&A 12.40 – 14.00: Lunch & Close @ULCC #ULCCMUGFE
  4. 4. Service Management Improvement Programme Jacob Crittenden
  5. 5. Customer Portal Background: ULCC held a number of Customer Portal requirements workshops with both FE / HE customers back in February 13, the outcome of these being a list of requirements for ULCC to evaluate and consider introducing as part of a staged development process. Following on from this, ULCC released a light weight Customer Portal as a Beta to a select number of customers in June 13. This proved successful and as a result ULCC released the present version of the Customer Portal to all its (350+)managed services customers earlier this year January 14. @ULCC #ULCCMUGFE
  6. 6. Customer Portal Customer Portal – Present release (stage 1) Provides functionality in the areas of: • Incident Management - Issue logging and tracking • Request handling - Request logging and tracking @ULCC #ULCCMUGFE
  7. 7. Customer Portal On-going development (stage 2) – by Summer 2014 Improve on existing release by; • Improving the appearance of the portal, making the site more consistent with ULCC public webpage • Refining the overall usability and accessibility of the portal • Bringing across feeds from the ULCC main page such as news and events • Improving support for mobile and tablet devices. • Creating a more flexible layout in order to allow ULCC to introduce additional features @ULCC #ULCCMUGFE
  8. 8. #ULCCMUGFE
  9. 9. Customer Portal Parallel development and post stage 2 – Autumn 2014 and thereafter… Features being considered on the ULCC Customer Portal roadmap: • Service Level Reporting • Service Alerts • Service Catalogue – Additional services and upgrades @ULCC #ULCCMUGFE
  10. 10. Upgrades to 2.6 Emily Walker
  11. 11. About Me • Service Operation & Support Manager @ULCC #ULCCMUGFE
  12. 12. Overview • Defining your upgrade path • What needs to be considered? • How will ULCC support you? • Timescales 2014 @ULCC #ULCCMUGFE
  13. 13. Defining your upgrade path • ULCC moving to GIT managed docroot (2.6.2) • Currently testing upgrades and plug-ins • Please keep us informed of your plans over the summer? • Decide when to perform your end of year planning – (before or after the upgrade) @ULCC #ULCCMUGFE
  14. 14. What needs to be considered • Review your current implementation, and make any necessary changes to existing infrastructure. Audit and removal of old course / site files • Identify if there is a need to roll-out a training plan for the new Moodle 2.6 functionality, including management of any cultural changes required. @ULCC #ULCCMUGFE
  15. 15. How will ULCC support you? • Access to Moodle 2.6 demo site from 9th April – Support material and plug-in list will be added to the site • April 28th – Upgrade schedule begins. – Email sent with instructions on booking slots with – Slots available Mon-Thurs • August 7th– Upgrade schedule finishes @ULCC #ULCCMUGFE
  16. 16. How will ULCC support you? • Same process as last year (read only site) – step by step guide will be updated on @ULCC #ULCCMUGFE
  17. 17. Feedback from last session Frank Steiner
  18. 18. Customer Showcase
  19. 19. Service Definitions Dave Kenworthy
  20. 20. Bloom is… …a software product @ULCC #ULCCMUGFE
  21. 21. Bloom is… …a service @ULCC #ULCCMUGFE
  22. 22. Bloom is… …a range of services @ULCC #ULCCMUGFE
  23. 23. Bloom Software is Moodle plus… …the best 3rd-party/community plugins @ULCC #ULCCMUGFE
  24. 24. Bloom Software is Moodle plus… …ULCC’s range of plugin enhancements @ULCC #ULCCMUGFE
  25. 25. Bloom Software is Moodle plus… …your plugins @ULCC #ULCCMUGFE
  26. 26. The Bloom Service is… …a service rather than servers @ULCC #ULCCMUGFE
  27. 27. The Bloom Service is… …supported to an extent of your choosing @ULCC #ULCCMUGFE
  28. 28. The Bloom Service is… …able to grow with you @ULCC #ULCCMUGFE
  29. 29. The Bloom Service is… …based on IT service management best practice (ITIL) @ULCC #ULCCMUGFE
  30. 30. The Bloom Service is… …backed by service levels @ULCC #ULCCMUGFE
  31. 31. The Bloom Service is… …plug and play @ULCC #ULCCMUGFE
  32. 32. The Bloom Service is… …a balance between flexibility and assurance @ULCC #ULCCMUGFE
  33. 33. The Bloom range of services… …is composed of distinct and separate services @ULCC #ULCCMUGFE
  34. 34. The Bloom range of services… …is available to all regardless of size @ULCC #ULCCMUGFE
  35. 35. The Bloom range of services… …provides enterprise level assurance if required @ULCC #ULCCMUGFE
  36. 36. The Bloom range of services… …allows for extensive customisation if desired @ULCC #ULCCMUGFE
  37. 37. The Bloom range of services… …combines with our partners to create an unparalleled teaching and learning platform @ULCC #ULCCMUGFE
  38. 38. The Bloom range of services… …will include a suite of professional services @ULCC #ULCCMUGFE
  39. 39. The Bloom range of services… …being prepared for delivery to customers by the start of academic year 2014/15 @ULCC #ULCCMUGFE