Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

ULCC Moodle User Group (HE) 26.03.2013

828 views

Published on

Our very first Moodle User Group (HE) took place on Tuesday 26th March 2013.

It discussed:
1. User Group terms of reference
2. User Group new chair - Sarah Sherman
3. User Group next meeting
4. What have ULCC been up to recently
5. ULCC Roadmap
6. Group Discussion & feedback

Published in: Education
  • Be the first to comment

  • Be the first to like this

ULCC Moodle User Group (HE) 26.03.2013

  1. 1. WELCOME toULCC Moodle User Group (HE)Frank Steiner, Marketing Manager, ULCC @fstoner
  2. 2. WiFi & hashtag EDUROAM UoL Conferences Use your institutional Password: ergasi login credentials#ulccmughe @ulcc
  3. 3. Agenda Welcome Introductions User Group: ToR, UG Chair & Next Steps What have we been up to? ULCC Roadmap Group discussion & feedback#ulccmughe @ulcc
  4. 4. Introductions#ulccmughe @ulcc
  5. 5. User Group - Housekeeping Terms of Reference – VOTE ULCCMUGHE Chair Sarah Sherman – VOTE#ulccmughe @ulcc
  6. 6. User Group – next steps Termly meetings • next meeting June/July - preferred date(s) • Joint HE & FE meeting just before Xmas break – week commencing 10th Dec#ulccmughe @ulcc
  7. 7. Jacob Crittenden, Project Manager, ULCC SERVICE MANAGEMENT IMPROVEMENT PROJECT (SMIP)#ulccmughe @ulcc
  8. 8. SMIP – Background The core objective of the Service Management Improvement Programme is to deliver an ITIL / ISO20000 aligned approach to service management in order to support ULCC’s five core business service areas; Hosting Services, Central ICT, Software Services, Research Technologies and Corporate Business Systems.#ulccmughe @ulcc
  9. 9. SMIP – Background The core objective of the Service Management Improvement Programme is to deliver an ITIL / ISO20000 aligned approach to service management in order to support ULCC’s five core business service areas; Hosting Services, Central ICT, Software Services, Research Technologies and Corporate Business Systems.#ulccmughe @ulcc
  10. 10. SMIP – Project Deliverables • Introduction of an IT Service Management tool • The restructuring of the existing service desk provision in favour of a single service desk model. • The development and adoption of ITIL / ISO20000 aligned policies and procedures.#ulccmughe @ulcc
  11. 11. SMIP – Deliverables Phase 1 • New service management tool – Service Now • Single service desk model for all ULCC services • Development and implementation of new policies and procedures for ITSM#ulccmughe @ulcc
  12. 12. SMIP – Progress to date • Service Now Application live as of Monday 28th January 2013 • Single service desk model for all ULCC supported services, providing a single point of call logging for all calls both internal and external • Incident Management • Change Management#ulccmughe @ulcc
  13. 13. SMIP – On-going Further improvement to the following processes: • Incident Management • Change Management • Service Asset and Configuration Management (SACM) • Problem Management#ulccmughe @ulcc
  14. 14. SMIP – Next steps#ulccmughe @ulcc
  15. 15. CUSTOMER PORTAL FOCUS GROUP KEY FINDINGS & SUMMARY#ulccmughe @ulcc
  16. 16. Customer Portal Focus Group MoSCoW Analysis • Text / image Must have Should have Could have Would / Won’t have#ulccmughe @ulcc
  17. 17. MoSCoW Highlights • The sooner the better – start with basic functionality and build on it • As little service management jargon as possible • Knowledge base / FAQ ‘repository’ most wished for • Tie in ULCC related news, events and value add information that is relevant to each service • Portal should be a window into ULCC rather than another hurdle in the way of getting things done#ulccmughe @ulcc
  18. 18. MoSCoW Summary & Highlights MUST HAVE SHOULD HAVE • raise support tickets / requests • Services roadmap with ULCC • List of approved plug-ins • view progress / status of existing support enquiries, issues, requests etc. • Knowledge base • Pro-active infrastructure • Ideas incubator / monitoring suggestion box / voting option#ulccmughe @ulcc
  19. 19. MoSCoW Summary & Highlights COULD HAVE WOULD HAVE • Record of historical • Monitoring of 3rd party changes to service plug-ins & services (i.e. JANET, Turnitin) • Ability to personalise portal homepage & feeds • Customer satisfaction surveys (prompt ahead of annual review)#ulccmughe @ulcc
  20. 20. Dave Kenworthy, Head of Software Services CURRENT DEVELOPMENT PROJECTS#ulccmughe @ulcc
  21. 21. Reporting (Analytics) • Extensible Framework • Moodle Plugin • Beta Stage - ~9 reports written so far • Light/Heavy – Reporting Servers • API for external access planned#ulccmughe @ulcc
  22. 22. Other developments • Advanced Infrastructure • UAT • Development • Reporting • Course Backup#ulccmughe @ulcc
  23. 23. Mick Kahn, Head of Learning & Teaching Services ULCC MOODLE ROADMAP#ulccmughe @ulcc
  24. 24. ULCC Moodle Roadmap • Course backups • Test environments • Reporting – analytics • ULCC reports • export to Business Intelligence systems#ulccmughe @ulcc
  25. 25. ULCC Moodle Roadmap New service model • Standardisation • Better match to cost (e.g. disc space) • Service Catalogue • Detailed service definitions#ulccmughe @ulcc
  26. 26. ULCC Moodle Roadmap Infrastructure • Improved upgrades – Standardisation – Less disruption • Service monitoring • Service reporting#ulccmughe @ulcc
  27. 27. ULCC Moodle Roadmap Development • Shared projects • Processes for collaborative development#ulccmughe @ulcc
  28. 28. ULCC Moodle Roadmap Learning & Teaching • Online summative assessment – Management – Integration with student record systems • Supporting students – eILP • Evidence based assessment#ulccmughe @ulcc
  29. 29. Our strategic partners#ulccmughe @ulcc
  30. 30. QUESTIONS#ulccmughe @ulcc
  31. 31. Group Discussion & Feedback#ulccmughe @ulcc
  32. 32. Group Discussion & Feedback STOP DOING KEEP DOING START DOING#ulccmughe @ulcc
  33. 33. Acknowledgements • Focus group comic strip: http://portermason.com/bassistwanted/2009/10/30/getting-focus-groupers/ • Plug-ins image: http://www.blogohblog.com/10-new-plugins-for-wordpress-3-0/ • Stargate: http://www.shipbrook.net/jeff/raytrace/graphics/stargate.jpg#ulccmughe @ulcc

×