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ULCC Moodle User Group // Christmas 2015

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Slides from the ULCC Christmas User Group

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ULCC Moodle User Group // Christmas 2015

  1. 1. @ulcc www.ulcc.ac.uk Moodle User Group Christmas 2015 #ulccmug Presentations will start at 10.30
  2. 2. @ulcc www.ulcc.ac.uk WI-FI Eduroam UoL Conferences - ctinet
  3. 3. @ulcc www.ulcc.ac.uk Welcome 10.00 - Registration & Coffee 10.30 - Welcome 10.40 - ULCC Updates 11.15 - Customer Showcase 12.00 - Open Forum 12.30 - Networking, lunch & mince pies 14.00 - Close
  4. 4. @ulcc www.ulcc.ac.uk ULCC Updates
  5. 5. @ulcc www.ulcc.ac.uk Stats • Total Customers: 120 Bloom 56% Bonsai 32% Mahara Only 4% Legacy Moodle 8% Service Category Distribution Bloom Bonsai Mahara Only Legacy Moodle Internal 21% Federal 12% External 67% Customer Type Distribution Internal Federal External HE 51% FE 30% Other 19% Customer Sector Distribution HE FE Other
  6. 6. @ulcc www.ulcc.ac.uk Stats Commercial , 4% FE, 18% FE&HE, 6% HE, 72% School, 1% Revenue by Customer Sector Commercial FE FE&HE HE School External, 71% Federal, 22% Internal , 8% Revenue by Customer Type External Federal Internal Hosting, 87% Developme nt, 13% Revenue Hosting Development
  7. 7. @ulcc www.ulcc.ac.uk Stats • Total Service Subscriptions: 198 • Support+: 22% • Tailored: 30% • Mahara: 22%
  8. 8. @ulcc www.ulcc.ac.uk Stats • 03/12/2014 – 03/12/2015 • Availability: 99.93% • Users: 3,222,619
  9. 9. @ulcc www.ulcc.ac.uk CoSector • Leadership team in place • Changes mean more integrated with UoL • Branding still to be determined • Case for investment in Moodle • Expect further rigour around projects
  10. 10. @ulcc www.ulcc.ac.uk FE Market Understanding • Initial Interviews with 15 FE colleges • In-depth follow-up with 5 colleges • Included customers and ex-customers • Follow-up survey to wider audience in New Year
  11. 11. @ulcc www.ulcc.ac.uk FE Market Understanding • Early findings: – Expertise/experience is most valued aspect of ULCC service – Cost drives even satisfied customers away – Lack of reporting is driving customers away – whoever provides the best evidence of VLE value will win
  12. 12. @ulcc www.ulcc.ac.uk FE Market Understanding • Early findings (cont.): – Satisfaction with moodlerooms but fears over future and hidden costs – We should explore relationship with CompassCC (ProMonitor) – We should be a more active player in the Moodle community
  13. 13. @ulcc www.ulcc.ac.uk FE Market Understanding • Question – If ULCC had class-leading reporting and we offered the service at a more affordable price, what (if anything) would a college be willing to sacrifice to achieve that?
  14. 14. @ulcc www.ulcc.ac.uk Operations / Support • ServiceNow improvements – Accurate contract and service records – Ability for team to modify customer information – Accurate in-ticket support time tracking • Coming soon: – Customer access to support time reporting
  15. 15. @ulcc www.ulcc.ac.uk Moodle 3.0 • Not a dramatic upgrade like 1.9 -> 2.0 • Work starting on updated Bloom release • Rollouts begin 1st April 2016 • Further logistical details at next UG / Webinar • Will include ULCC Reporting plugin...
  16. 16. @ulcc www.ulcc.ac.uk Reporting • Progress but slower than expected • Commit to inclusion in April release • Focus on UI • Course Hit Rates (New) • Course Availability (Improvements)
  17. 17. @ulcc www.ulcc.ac.uk Reporting
  18. 18. @ulcc www.ulcc.ac.uk Reporting
  19. 19. @ulcc www.ulcc.ac.uk Reporting
  20. 20. @ulcc www.ulcc.ac.uk Reporting
  21. 21. @ulcc www.ulcc.ac.uk Coursework • Advanced double blind marking plugin – Blind double marking – Manual and automatic sampling for re-grading – Automatic agreement for double marking – Custom extension reasons
  22. 22. @ulcc www.ulcc.ac.uk Coursework
  23. 23. @ulcc www.ulcc.ac.uk Coursework
  24. 24. @ulcc www.ulcc.ac.uk Coursework
  25. 25. @ulcc www.ulcc.ac.uk Coursework
  26. 26. @ulcc www.ulcc.ac.uk Coursework • Plagiarism challenges – Plugin usable without plagiarism integration – Designed to use TII v2 + TII Plagiarism – TII Plagiarism rewrite has caused problems – Currently working to re-establish compatibility
  27. 27. @ulcc www.ulcc.ac.uk Coursework • Reached release candidate stage • Beta testing via Steering Group underway • Release to Tailored customers end Jan • Bloom & Community release – April? • Please visit Coursework Corner…
  28. 28. @ulcc www.ulcc.ac.uk • Development now complete • Service currently in use by UoL International Programmes • Seeking more interested early adopters
  29. 29. @ulcc www.ulcc.ac.uk
  30. 30. @ulcc www.ulcc.ac.uk
  31. 31. @ulcc www.ulcc.ac.uk
  32. 32. @ulcc www.ulcc.ac.uk
  33. 33. @ulcc www.ulcc.ac.uk OOH • OOH service in place since Jan 2012 • Serving 6 Moodle customers • 19 staff on rota, more in reserve • Defined as a reactive service – Delays resolution – Limits adoption
  34. 34. @ulcc www.ulcc.ac.uk OOH • We are keen to make our existing OOH services pro-active as soon as possible – Quicker resolution of incident – Allows increased adoption • Monitoring and alerting is now sophisticated enough to support this.
  35. 35. @ulcc www.ulcc.ac.uk OOH • Service will be defined by us guaranteeing >99.9% availability 24/7/365 • We will do what it takes to deliver that • Three proposed service levels – Enhanced Availability – ULCC trigger only – Enhanced Availability+ – adds portal trigger – OOH Call Centre – phone no. provided
  36. 36. @ulcc www.ulcc.ac.uk OOH • We would like as much feedback on these plans as possible • Please talk to Toby or myself if you are interested. • Happy to share SLAs • Happy to demonstrate monitoring/alerting
  37. 37. @ulcc www.ulcc.ac.uk User Group Future • What should we do with the User Group as we go forward?
  38. 38. @ulcc www.ulcc.ac.uk Rose Bruford College Customer Showcase
  39. 39. Rose Bruford College Single Sign-On Project 2015 David Matthews david.matthews@bruford.ac.uk
  40. 40. The SSO project – why did we do it? • To establish single sign-on between Moodle and other College services: – In response to widespread, mature embedded use of Moodle by College programmes. – To address password fatigue. – An enhancement in light of a Higher Education Review and our application for Taught Degree Awarding Powers. – Been trying to do it for years…!
  41. 41. How did we do it? Facilitating the project Discussions and planning Toby Yeung (ULCC) and David Matthews (RBC) Devising a solution Testing and implementing SSO using Active Directory via Shibboleth Hans Litteck (ULCC) and Marc Wilson (RBC Delivering SSO for users Account updating and repairs on the day… Matt Hull (ULCC) and David Matthews (RBC)
  42. 42. What went well? • Seamless transition for student users • Solution for re-attaching Moodle and Mahara accounts post- integration • Use of queries to reduce manual account repairs (Matt Hull) • Efficient, industrious and responsive service from ULCC.
  43. 43. And not so well… • Setup of staff UPNs meant that several attempts were needed to catch all staff in a query… • … and in one query, we turned 300 students into staff! • Then fixed it! • Manual repairs needed to a number of Mahara accounts to re-attach to Moodle.
  44. 44. For the future… • The SSO project has compelled us to reconsider how account creation and maintenance is done, especially for users who are neither staff nor students, e.g. – External Examiners – Scrutinizers and auditors – Visiting tutors • Looking forward to some degree of MIS integration, for account creation and maintenance; and tracking/recording of marks. david.matthews@bruford.ac.uk
  45. 45. @ulcc www.ulcc.ac.uk COURSEWORK OOH USER GROUP FUTURE AOB OPEN FORUM
  46. 46. @ulcc www.ulcc.ac.uk TIME FOR LUNCH

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