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FOTE09 - Robert Moores: Google Apps - One year on


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Robert Moores' talk at ULCC's Future of Technology in Education conference on October 2nd, 2009

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FOTE09 - Robert Moores: Google Apps - One year on

  1. 1. Google Apps One Year On
  2. 2. The One Burning Question “ is it really a whole hour until lunch ?”
  3. 3. Leeds Metropolitan University <ul><li>30,000 students, 3,500 staff </li></ul><ul><li>2 main sites: City and Headingley Campus </li></ul>
  4. 4. Problem Solution Executive support Business case Strategy meets Serendipity
  5. 5. SaaS Benefits For Us <ul><li>No capital expenditure </li></ul><ul><li>Flexible licencing </li></ul><ul><li>No technical design or implementation </li></ul><ul><li>Export our carbon emissions ? </li></ul><ul><li>Easy in – easy out ? </li></ul>
  6. 6. Engagement Technical Hearts & Minds Contractual Easy / Cheap Hard / Expensive
  7. 7. What We Did Provisioned email accounts: IDM – mail API Provisioned timetable: CMIS - calendar API 3000 user pilot Lots of student and staff engagement No data transfer
  8. 8. One Year On - We Love It More Google: Postini & YouTubeEDU Very high student satisfaction levels Very low support requests Acceptance of downtime !
  9. 9. Support Requests <ul><li>1418 queries of which 393 about Google Apps </li></ul><ul><li>Google Error Pages: 11 </li></ul><ul><li>Can’t find old email: 12 </li></ul><ul><li>Username / Password: 57 </li></ul><ul><li>Change of Name  / Email Address: 29 </li></ul><ul><li>General Login and ‘captcha’ Reading Issues: 67 </li></ul><ul><li>Calendar Make Public (requests not issues): 130 </li></ul><ul><li>Calendar missing: 17 </li></ul><ul><li>Forwarding (How to set up): 18 </li></ul><ul><li>Portal to Gmail (No pass-thru): 11 </li></ul><ul><li>Alumni from Early Adopters wanting to keep accounts: 13 </li></ul><ul><li>Google Docs Compatibility: 5 </li></ul><ul><li>Where are my contacts: 9 </li></ul><ul><li>Novell Driver issue resulting in failure to create account: 11 </li></ul><ul><li>Speed of email compared to internal service: 3 </li></ul>
  10. 10. What Now ? <ul><li>More Google … </li></ul><ul><ul><ul><li>Integration into policy and procedure </li></ul></ul></ul><ul><ul><ul><li>Apps as functions mature </li></ul></ul></ul><ul><ul><ul><li>App Engine </li></ul></ul></ul><ul><ul><ul><li>Android </li></ul></ul></ul>
  11. 11. Favourite Feature ! QR Codes cht=qr&chl=<FOTE09>choe=<UTF-8>&chs=300x200
  12. 12. What Now ? <ul><li>Growth of niche SaaS … </li></ul><ul><ul><ul><li>Non-critical </li></ul></ul></ul><ul><ul><ul><li>User-selected </li></ul></ul></ul><ul><ul><ul><li>IT Department involvement ? </li></ul></ul></ul>Strictly imho …
  13. 13. What Next ? <ul><li>Shared services private clouds … </li></ul><ul><ul><ul><li>JISC / MAN backed </li></ul></ul></ul><ul><ul><ul><li>DR / DC </li></ul></ul></ul>Strictly imho …
  14. 14. Changing role of the IT Department <ul><li>From service provider to… </li></ul><ul><ul><ul><li>Service broker / intermediary </li></ul></ul></ul><ul><ul><ul><li>Service accreditor </li></ul></ul></ul>Strictly imho …
  15. 15. Google Apps One Year On