PV – What – Giving free printed textbooks (amongst other things) to qualifying students – last year 1st years only, this year 1st and 2nd and so on.PV – Why – Enhanced fees, value for money, attract and meet the needs of studentsPV – How – Tender process, dept budgets, co-ordinated and managed by library project teamPV – Details – Why Ingram Coutts – Understood the concept, able to adapt as project developed.....
DD – Details Collaboration – regular and frequent joint project meetings. (IT developments to bags) Staging area – MK Lightning Source. 23k books distributed to approx 3400 students, all pre-packed in course sets. 2 weeks – time tabled 1st week 70% in the first week, thanks to continual promotion of the project by Phil and team. Student ID – Coventry Universe (database) enhanced to include project details – ID card scanning.
PV - ResultsDelivered on time – in the main due to thorough planning and being able to adapt processes as the project evolved.Staffing - Everyone involved in the project committed 100%, Library, ITS, Ingram Coutts, Estates, Invigilators, Student Ambassadors and even registry staff (particularly useful).No queues – (click) we planned for all eventualities, even an awning in case of adverse weather but distribution went without hitch.97.2% of students surveyed reported that they found it easy to get their promised items. High student satisfaction!!
DD – 2013Earlier planning – title lists are already underwayAcademic engagement – awareness days, clear deadlines communicatedEnrolment numbers – clear deadlines with a ‘mop up’ after enrolment numbers are finalised.IC managing whole of distribution from room layout to staffing to queue management. Reduce the impact on University staff.Digital element for this year, trial on particular courses (to be defined) Introduce Vital Source.
PV – SummaryMeeting the needs of students – focussing on student experience and value for money.Innovation – CU are leading the way, other institutions have mooted similar ideas but we haven’t seen the detail and investment to the program that we’ve experience from Coventry.Partnership – CU provided the vision and planning for the project and IC provided support and adaptability.