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Killing Cats Leads to Rats: Mitigating the Unintended Consequences of Business Decisions

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Presented by: Richard Franzi

Unintended consequences can wreak havoc on a company. Richard Franzi will share examples of well-known companies who have experienced unintended consequences from business decisions, including Coke, Walmart, Wells Fargo, Volkswagen, Martha Stewart, Kodak, and Pepsi. Richard will speak on what happened, why it happened and what they could have done to better prepare. Attendees will gain insights on how to evaluate their own business decisions differently, as well as key strategies to help mitigate potentially damaging results from unintended consequences.

Published in: Business
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Killing Cats Leads to Rats: Mitigating the Unintended Consequences of Business Decisions

  1. 1. Radio Show and Podcast
  2. 2. The law of unintended consequences is the only real law of history. Niall Ferguson “”
  3. 3. Having a lasting positive impact on the lives of my clients
  4. 4. Robert K Merton 1910-2003
  5. 5. The Law of Unintended Consequences “The law holds that almost ALL human actions have at least one unintended consequence.” “”
  6. 6. WARNING CONSEQUENCES UNINTENDED
  7. 7. The most obvious limitation to a correct anticipation of consequences of action is provided by the existing state of knowledge. “”
  8. 8. 1.) Ignorance 2.) Error 3.) Immediate Interest 4.) Basic Values 5.) Self-defeating Prophecy
  9. 9. 1.) S 2.) E 3.) C 4.) U 5.) R 6.) E
  10. 10. 1.) Slow down the decision process 2.) E 3.) C 4.) U 5.) R 6.) E
  11. 11. 1.) Slow down the decision process 2.) Expand your knowledge 3.) C 4.) U 5.) R 6.) E
  12. 12. 1.) Slow down the decision process 2.) Expand your knowledge 3.) Clarify the desired outcome 4.) U 5.) R 6.) E
  13. 13. 1.) Slow down the decision process 2.) Expand your knowledge 3.) Clarify the desired outcome 4.) Unify the team 5.) R 6.) E
  14. 14. 1.) Slow down the decision process 2.) Expand your knowledge 3.) Clarify the desired outcome 4.) Unify the team 5.) Retain control 6.) E
  15. 15. 1.) Slow down the decision process 2.) Expand your knowledge 3.) Clarify the desired outcome 4.) Unify the team 5.) Retain control 6.) Ensure you stay outcome focused
  16. 16. There are downsides to everything; there are unintended consequences to everything. Steve Jobs “”
  17. 17. 1.) Slow down the decision process 2.) Expand your knowledge 3.) Clarify the desired outcome 4.) Unify the team 5.) Retain control 6.) Ensure you stay outcome focused
  18. 18. SECURE® Best Practices Workshop

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